Conflict analysis example for Intro to Communications

1. By: Jessica Collins

2. * Expressed Disagreement
* I expressed my concerns with the schedule change
* She expressed she didn’t want to change it because
she wanted a vacation
* I expressed anger non verbally through the change in
color of my face
* She expressed anger non verbally by leaving and
slamming a door

3. * Interdependence
* I need her to be fair with scheduling
* I depend on her for ordering equipment
* I depend on her to make appointments
* She depends on me to assist the doctor with
procedures she doesn’t know how to do
* She depends on me to give her information on patients
who are hospitalized

4. * The Felt Need for Resolution
* I felt resolution was needed because my job was on the
line
* I also didn’t want there to be tension between us
because I still considered her a friend
* I would assume she wouldn’t want hard feelings
between us either

5. The schedule was the focus of the conflict; however,
time off from work is the detailed item within the
conflict

6. Schedule Calmly voice my She walks out of
change disagreement room slamming
announced • She gets up from the door
• My face gets red chair and starts to • Now I am even more
and is questioned raise her voice mad and nothing is
resolved

7. Productive Conflict Unproductive Conflict
Communication Communication
Recognition of other’s Poor listening- left the room on
concerns- expressed several occasions.
understanding of why she Preoccupation with self- didn’t
wanted the schedule. care about anyone but her
Asking for Clarification- When getting time off.
my alternative ideas were Cross-Complain- complaining
rejected I asked her to again tell of how much time it took to
me what was needed to complete the schedule.
accomplish satisfaction.
Hostile Mind Reading- she
Compromise and contracts- immediately got defensive when
Willing to compromise and work she saw my face turn red without
when I had class and work after me saying anything.
2 on most days with the
exception of Monday. Counterproposals- had a
minor reason of why each
alternative idea would not work.

8. Cooperation/Collaboration Avoidance
* Spoke in calm voice * Raising her voice and
and gave valid reasons leaving when conflict
for disagreement arose
* Tried to approach her * Silent treatment
again with alternative * Intimidation tactics to
schedules ideas try and avoid being
approached

9. My Response Her response
* Voice Response * Exit Response
* I directly let her know * Every time I tried to
what the disagreement talk to her about the
was conflict she left and
* I gave suggestions for slammed the door.
alternative schedules * She refused to talk
* She avoided possible
solutions
 The doctor used the neglect
response because he minimized
the seriousness of the problem

10. Lose Lose
* She lost a hardworking * I had to leave because I
trained employee and felt the situation was
friend unhealthy to stay in
* She probably ended up * I ended up leaving a job
not getting her vacation that I loved
due to being short * I am missing out on
staffed additional training for a
* She is having to hire career
and train a new
employee

11. Focus more on the relationship between us. Maybe I
should have realized we were no longer equals.
Should have given her more time. Even though I did wait
until the situation had cooled down, I think I should have given her a
day more to contemplate my situation and possibly achieve dual
perspective.
Shown grace. This may have relieved tension in the office and
opened the door for better communication.

12. Jessica Collins