Workshop INFOR EAM 14th Maintenance Management Conference Dubai, Dec 18/2008 General overview Infor EAM, market, advantages, customers feed-back

1. Maintenance Management Systems For Today And Tomorrow Cédric Beltrame, PSO, Datastream Arabia Tahar Klabi, EAM Consultant www.datastreamarabia.com With the courtesy of “INFOR EAM Centre of Excellence” Jean Benoit Nonque, Bas Beemsterboer www.infor.com Thursday Dec,18 th . 8h30-12h30 Copyright © 2008 Infor. All rights reserved. www.infor.com.

2. Agenda : part 1 presentation , part 2 workshop Copyright © 2008 Infor. All rights reserved. www.infor.com.

4. Enterprise Asset Management Business Challenges Copyright © 2008 Infor. All rights reserved. www.infor.com.

6. Enterprise Asset Solution - Who is it for ? Copyright © 2008 Infor. All rights reserved. www.infor.com. Who is the customer in this case? The Asset Manager and Maintenance Department Operations, Inspections and Maintenance Finance and Administration All Managers All Users, Employees Anyone! Who is the customer in this case? Who is the customer in this case? Who is the customer in this case? Who is the customer in this case? Who is the customer in this case? Thanks to the technology available to you potentially anyone within and without the organization could be a user or beneficial of strategic information Key Performance Indicators Plantfloor EAM Solution Interface to DCS/Scada Interface to ERP E-mail Notification Enterprise Portals

7. From Maintenance to Performance Copyright © 2008 Infor. All rights reserved. www.infor.com. Asset Performance Management can change past perceptions by changing bottom-line performance.

9. Enterprise Asset Management Copyright © 2008 Infor. All rights reserved. www.infor.com. Key Players

10. Gartner EAM MQ for 2007/2008 Copyright © 2008 Infor. All rights reserved. www.infor.com.

12. Copyright © 2008 Infor. All rights reserved. www.infor.com. Solutions Copyright © 2008 Infor. All rights reserved. www.infor.com. Enterprise Asset Management

14. Big Picture: Product Strategy Copyright © 2008 Infor. All rights reserved. www.infor.com. Infor EAM Enterprise Edition Enterprise $250M> Infor EAM Business Edition Multi-Site $20M > $250M Infor EAM MP2 Single Plant <$20M

16. Infor EAM Footprint Geo-spatial assets Buildings & Facilities Capital equipment Process equipment IT & Telecom Fleet & Transportation Road, Rail & pipelines Assets & Infrastructure Performance Analytics Budgeting Financial integration Call center Capital projects Warehouse management Purchasing Preventive maintenance Sales & invoicing Work management Labor and contractor Operations & Analysis MRO supply chain SCADA Mobile PDA or Laptop ERP / ESB MS Project ® ESRI ArcGIS ®

22. Reporting (3)

23. GIS integration

29. ERP / ESB / Financial integration

30. Internet XML Integration Copyright © 2008 Infor. All rights reserved. www.infor.com.

37. Infor EAM Oil & Gas References Copyright © 2008 Infor. All rights reserved. www.infor.com.

40. Copyright © 2008 Infor. All rights reserved. www.infor.com. INFOR EAM References Transport Sector – Rail & Transport

41. Infor EAM Asset Sustainability Edition EAM EE + EAM ASE Copyright © 2008 Infor. All rights reserved. www.infor.com. Asset Sustainability Edition ALERT MANAGEMENT ENERGY INTEGRATION PROGRAM PLANNING FUGITIVE EMISSIONS MANAGEMENT CO2 MANAGEMENT PROCUREMENT ENGINEERING CONFIGURED KPIs, Inbox, Reports Phase II Infor EAM ASE 8.3 iPROCURE

43. Features & Benefits Infor Enterprise Asset Management Asset Sustainability Edition (EAM ASE) 1/2 Copyright © 2008 Infor. All rights reserved. www.infor.com. What is EAM ASE? Its software – easy to implement, easy to use, and cost effective. The critical difference? Infor EAM ASE gathers all of our client’s asset information, including production equipment, HVAC units, chillers, boilers, lighting – anything that consumes energy - into one place and provides their staff with the critical knowledge of how and when to maintain, replace or alter those assets based upon how much energy they consume, not simply what date it is on the calendar . What are the benefits? If we can reduce our client’s total energy spend while increasing the performance and uptime of their assets – greater profit for them and a stronger commitment to environmental stewardship infrastructure required to deliver the application. What is GAS is Global Asset Sustainability — a “best practices” metric for monitoring and improving the operating efficiency of assets (i.e., production equipment, HVAC units, chillers, boilers, lighting – anything that consumes energy). GAS takes the most common sources of manufacturing productivity losses and places them into four categories: Availability, Performance, Quality and Energy Efficiency. In doing so, it distills complex production data into simple, understandable metrics that provide a gauge for measuring true asset efficiency. GAS also forms the foundation for tools that help to improve productivity. Summary : • If you can reduce CO2 via reducing energy consumption, and • If you can reduce energy consumption via asset management, then • You can reduce CO2 via asset management. Thus, sustaining assets sustains the environment. What if your company could reduce total energy spending by 6% to 11%, provide a demonstrable commitment to environmental sustainability while increasing bottom line profitability all at the same time?

44. Features & Benefits Infor Enterprise Asset Management Asset Sustainability Edition (EAM ASE) 2/2 Copyright © 2008 Infor. All rights reserved. www.infor.com. Features Benefits Enterprise Asset Management ensuring the capacity, availability, quality, and asset life extension to support the operating and financial objectives Energy Integration Program: factoring asset operating performance (Energy consumption) into maintenance strategy and activities. PM intervals established based on optimizing energy consumption. Optimize the return on assets of a company’s property, plant, and equipment. Identify, optimize and automate proactive maintenance work comparing both the asset performance and its energy usage across 100% of the enterprise. Deliver all of this with an Industry-leading, marketplace-proven enterprise asset management platform that is scalable for the future with a simplified integration to our client’s existing IT systems Event Management: alerting of existing asset condition or trend outside of optimum operating parameters for assessment or remediation. Factors all dependent and independent variables into User defined anomaly definition The system will create an event notifying users of existing asset condition or trend outside of optimum operating parameters for assessment or remediation CO2 Management: determines the direct and indirect CO2 emissions attributable within the operating asset hierarchy level. CO2 emissions are based on the fuel mix of the energy provider or direct fuel type usage. CO2 emissions are correlated to standard metrics to facilitate mitigation planning, analysis and audit Reduce overall energy consumption by 6% to 11% that in turn reduces C02 emissions allowing our clients’ Company to promote and validate a “green” marketing initiative Planning: assessing existing asset configuration (design basis) and performance (energy consumption) for optimization. GAS Index correlation to facilitate financial and operating decision process. Actively monitor measure and inform our clients of changing energy usage by individual asset and benchmark it against viable options for repair and or replacement based upon the local utility tariffs and Costs Preconfigured KPIs . Inbox, and Reports: Sustainability Reports (12), GAS index KPIs, FCI KPIs, preconfigured inbox alerts for anomalies, procurement engineering equivalency evaluations, etc Provide our clients with actionable business intelligence that monitors, measures and summarizes only the critical enterprise asset information they need along with extensive drill-down capabilities Fugitive Emissions Management : refrigerant tracking and management in accordance with EPA Guidelines; 15% leak rate threshold for comfort cooling and 30% leak rate threshold for refrigeration. Automatic follow up std. W.O generation. EPA reporting. Store and track fugitive emissions making it easy to identify and report therefore reducing regulatory violations.

51. Maintenance Management Systems For Today And Tomorrow Cédric Beltrame, PSO, Datastream Arabia Tahar Klabi, EAM Consultant www.datastreamarabia.com With the courtesy of “INFOR EAM Centre of Excellence” Jean Benoit Nonque, Bas Beemsterboer www.infor.com Copyright © 2008 Infor. All rights reserved. www.infor.com.