3. EXPLICIT KNOWLEDGE Codified and Formal Documents Policies Procedures Databases Manuals TACIT KNOWLEDGE Informal and Unstructured Undocumented Individual Contributor Personal Experience Historical Narrative Trial and Error CAPTURED BY Enterprise-Wide Knowledge Repositories Enterprise-Wide Searchable Databases Policy Manuals Desk Manuals Standard Operating Procedures White Papers Training Curriculum CAPTURED BY Individual Contributor IT Applications Web 2.0 Applications Interviews/Videotaping Case Studies Transition Memos Development of Preferred Work Methods Enterprise-wide User Interactive Searchable Databases TRANSFERRED BY Culture of Learning Employee Training Employee Development Individual Development Plans Performance Management Quality Standards Continuous Improvement Processes Incentives and Accountabilities On-line Searchable Databases TRANSFERRED BY Direct, Regular, Personal Communication Collaborative Learning After Action Reviews Cross Training Communities of Practice Mentors Retiree Consultation Help-Desk Formats On-line Social Networking Regarding Real-Time Work Issues KNOWLEDGE CAPTURE MODEL CAPTURING ORGANIZATIONAL KNOWLEDGE BECOMING A LEARNING ORGANIZATION