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Security, Safety & Cultural Awareness
for the International Business Traveler

           PART THREE

                       Presented by
   Part One                        Part Three
       Identifying risk                Risks associated with
       Types of risks                      Air travel
       Security Awareness                  Hotels
       Avoiding Trouble                    Taxis
       Personal Security                   Public Transportation
        Checklists                          Trains & Ferries
                                            Global Emergency Phone
   Part Two                                 Number Lists
       Identifying Scams
       Surveillance Detection      Part Four
        Techniques                      Cultural Sensitivity
       Sources for Travel              Common Cultural Faux
        Security Warning                 Pas
       Health & Safety Issues          Sources for more info on
       Travel Delays                    Intercultural business
Reducing Travel Risks


Transportation
   Choose a window seat near the exit row. In the event there
    is an emergency you will have an escape route close. If
    you can’t get an exit row seat, choose a seat near the rear of
    the plane. Why? In the event of a hijacking, the terrorists
    will focus their attention to the front of the plane since
    that’s where they need to get to take over the plane. With
    there attention focused to the front of the plane, this may
    give you time to get to your cell phone and possibly
    inform the authorities.
   Once your travel itinerary has been confirmed, notify your
    supervisor at work and a family member of your travel
    plans and provide them with a copy of the itinerary.
   If you are travelling to elevated risks areas, register with
    your embassy’s Regional Security Office (RSO) and on-
    line with your government’s travel safety website
   As soon as you arrive at the airport, be sure to keep a close
    watch on your luggage and passport. Thieves often target
    travelers to steal their belongings while they are checking
    in, go thru airport screening, shopping, eating or drinking
    in bars and restaurants, snoozing or visiting the restroom.
   Go through airport security screening as soon as possible.
    This area is better controlled for access and weapons. For
    smokers, avoid the temptation to go outside for one last
    smoke. The airport entrance, parking lots and ticket
    counters are most vulnerable to attack, surveillance and
    criminal activity. Most criminal activity take place in these
    areas.
   Do not engage in conversations or other activity with
    strangers. Keep a close eye on your belongings to prevent
    theft, or contraband being placed in your bags.
Once you are on the Plane
• Keep your cell phone on your person. Don’t place it in
  your carry on luggage in the overhead compartment.
  You will need easy access to the phone in the event
  there are problem on the plane to inform airline
  officials.
• Do not put your passport with your belongings in the
  overhead compartment. While you are sleeping or in
  the restroom, someone could easily steal the passport.
• The same applies to your money. Keep it on your
  person.
• Watch and listen to the flight attendant's safety briefing before
  the flight. If you are a frequent flier I understand that you have
  probably heard the speech a million times; however, the
  instructions they provide may save your life.
• Notice who is seated around you. Remember, the passengers
  who prevented a potential terrorist attack by the “Shoe
  Bomber” were responsible for recognizing his odd behavior
  and wrestled him to the ground before he could blow up the
  plane.
• If you do observe strange behavior from another passenger, be
  sure to notify a flight attendant immediately. Remember that
  airline travel security is everyone's business. Not sure what to
  do? Notify an attendant regardless. As the saying goes, better
  safe than sorry.
   There are U.S. federal law enforcement officers covertly placed on
    flights to prevent terrorist attacks and provide air travel security.
    They are responsible for neutralizing anyone who attempts a
    terrorist attack on the plane. These agents are very good at
    keeping a low profile; however, in the event that you recognize
    one, keep the information to yourself. Don’t mention your
    discovery to anyone.
   When filling out immigration forms be sure not to include too
    much personal information about yourself. For example, in the
    occupation section instead of listing "CEO of XYZ Company",
    simply list "Businessman". Boasting about your high level
    position can make you a potential target for kidnappers tipped
    off by corrupt immigration officials.
   When traveling to Taiwan (Republic of China) or Israel, ask the
    Immigration Officer to stamp your passport on an unattached
    insert page. This is to prevent issues if future travel may include
    the People Republic of China or some middle eastern countries
   Whenever possible use hotel cars.
   Only use official licensed & metered cabs
   Sit behind the driver
   Lock the doors
   Wear the seatbelt (More travelers are killed or seriously
    injured in traffic accidents than anything else)
   Keep windows up in traffic
   Write down the driver’s license info & cab #
   Insist that the meter is used
   Be on alert for unscheduled stops by driver (needs
    cigarettes, gas, etc.)
   Be aware of your surroundings
   Avoid if possible – Usually Infested with
    pickpockets and are a favorite target of terrorists.
   Keep wallet in front pocket or use a money
    belt
   Don’t let your bags, briefcase, purse, etc. out
    of your site – not even for a second
   Be suspicious of distractions – loud noises,
    fights, someone bumping into you, someone
    asking you for information, etc.
   Keep an eye out for suspicious activity or
    nervous acting people.
   Frequently overcrowded. May
    never have had a safety inspection
    and likely doesn’t carry out
    preventive maintenance or
    emergency drills with crew.
   Do not leave your belongings
    unattended
   Watch out for pick pockets & bag
    slashers
   Know where the life vest (PFD),
    life boats, rally points and exits
    are located. There may not be any
    signage or there may be signage
    but no devices.
   Don’t get caught in the rush to exit
    or board.
• Make certain that the hotel has back up
  generators. It is very common in many
  countries to have daily power outages. No
  power - no elevators, lights or air conditioning.
  Most hotel room windows won’t open and the
  rooms can get very stifling without air
  circulation. A 5-Star Rating does not guarantee
  that they will have generators.
• Make sure that your hotel room has a safe. You
  will need a safe place to store your passport so
  that it is not stolen during a robbery while you
  are out in town. Also, use the safe to store
  money, ATM cards, credit cards, jewelry (and
  laptop if it will fit). Never leave these items out
  when you leave the room, even if you are not
  expecting maid service. Many times hotel crime
  involves hotel employees.
   You will want to request a room located between the 3rd and 5th
    floors. Why? Because the room is high enough to make it
    difficult for burglars to climb and enter from outside and close
    enough to the ground that you can escape during a fire or
    natural disaster. Also, be sure not to get a room so close to other
    hotel roofs that criminals can climb over and into your room.

   Make sure to familiarize yourself with escape routes throughout
    the hotel. If there is a fire or natural disaster, you will already
    know the alternatives for exiting the hotel and getting to safety.
    First, make certain you won’t get yourself locked in, check the
    fire exit to make certain it isn’t blocked. It also helps to know
    where it opens to the street and whether that door is locked to
    prevent people from getting into the stairwell from the street.
   Make sure there is a substantial lock on your hotel room door.
    This means preferably a deadbolt or at a minimum two key
    locks. Chain locks are usually not enough to deter burglars.
    Make sure the doors are locked, even when you are inside the
    room.
   Bring with you a travel door wedge that you can slide under the
    door to prevent it from being forced open.
   The door should be constructed of a sturdy material and have a
    peephole. This way you can see anyone coming to your door.
   Place the "Do Not Disturb" sign on the outside of your room
    door, even when you are out of the room. This helps keep out
    maids and may make potential burglars think you are inside.
    Never place the "Please Clean Room" sign on the outside of the
    door because it tells criminals that you are not there.
   Do not allow strangers into your hotel room. This sounds
    pretty simple. However, you would be amazed at the number of
    business travelers who meet strange people in bars and invite
    them back to the hotel room. Unfortunately, many wake up the
    next morning after being drugged and discover that all of their
    belongings are missing from the room.
   If a pretty girl shows up at your hotel door saying she is
    compliments of the hotel or your hosts – don’t believe it.
   Some countries have been known to spy on their guests. Be very
    careful what you say or do in your room – you may be recorded.
    China is known to have special hotel floors or rooms set aside for
    foreign guest only. Blackmail can be very lucrative.
   Leave the television and lights on in the room when you are away
    because it may fool criminals into believing that someone is inside
    the room.
   While dining in restaurants, never hang your purse on
    the back of your chair. Criminals will walk by and steal
    your purse or the contents inside.
   While walking get your purse tuck it under your arm, not
    using the strap. This way if a criminal runs by and
    snatches your purse, you won’t be pulled to the ground
    during the incident.
   Don’t accept drinks from people you don’t know. Many
    times the drinks are laced with drugs like Scopolamine
    (common in Columbia) or Rufinol (also known as
    “Rufies” or “Date Rape Drug”).
   Cat calls or sexual harassment on the street by foreign
    men is very common in many countries. The best advise I
    have is to ignore it, walk with confidence, and continue
    on your way.
   Walking to your vehicle - carry your keys in your hand with the
    points of the keys between your fingers. You can use the keys as a
    weapon.
   While driving , make sure to put your purse or computer bag on
    the floorboard under your seat or behind the passenger seat on the
    floor (concealed if possible). Avoid leaving your purse or bag in
    the passenger seat beside you.
   If you are going to use a taxi, sit in the back seat behind the driver.
    Many taxi drivers will ask women to sit in the front seat in an
    attempt to make unwanted passes at them.
   Dress appropriate for the occasion & culture. In some Islamic
    countries, you can be arrested or beaten for what they would
    consider inappropriate dress or inappropriate behavior. Even
    many European and Asian countries are a lot more prudish than
    you would think.
   Disclaimer – The world is a volatile place. Many of the countries listed here
    have gone through considerable changes in the past couple of years (Hong
    Kong, for example, is now run by China, and the European Union (EU) has
    standardized much of Europe.) In addition, some countries are in the process of
    changing their systems to one number for all emergency services. This list is
    accurate to the best of the author's knowledge, but changes may have been
    made since this list was compiled. Many of the EU countries are retaining, at
    least for now, their old emergency numbers even as they standardize on the
    new 112, and are listed here if still in operation.
   Cell Phones - '112' can be dialed anywhere in the world with GSM coverage and
    callers will be automatically transferred to that country's particular emergency
    number. A caller is able to connect to the emergency services answering point if
    GSM mobile coverage is available from any carrier's network at the location of
    the call. For further details regarding '112', consumers should talk to their
    mobile service providers
   Every effort has been made to confirm the accuracy of these numbers, but
    mistakes do happen. Please try to confirm your information before travelling,
    and let us know if you find any inaccuracies.
Africa


Country        Police    Medical Fire      Notes
Algeria           17        14      14     National Gendarmerie : 1055; Counter Terrorist Unit : 1548; support for children : 3033.
Chad              17                18
Djibouti          17                18
                                           Tourist Police – 126; Traffic Police – 128; Electricity Emergency – 121; Natural Gas Supply
Egypt            122       123     180     Emergency – 129.
Ghana            191       193     192     999 for any of the 3 services.
Mali              17        15      18
Mauritius        999       114     115
               City 19
Morocco        Country      15      15
                 177
Nigeria          199                       199 for any of the 3 services.
South Africa    10111     10177   10111 112 from mobile phones (soon also from fixed line phones).
Tunisia          197       190     198 National guard – 193.
Rwanda           112
Uganda           999
Sudan            999                       Traffic Police 777777
Sierra Leone      19       999
Zambia           999       991     993     112 from mobile phones (see www.zambiatourism.com/travel/listings/emergency.htm).
Zimbabwe         995       994     993     999 for any of the 3 services. 112 from mobile phones
ASEAN's suggestion is to use 191. Currently using by 5 countries: Cambodia, Laos,
Asia                                             Malaysia, Myanmar (Burma) and Thailand.


Country       Police      Medical    Fire       Notes
Afghanistan      119        102             119 Rewards for Justice 010-8600-070
                                                 For the cities of Dhaka and Chittagong only (Dhaka Metropolitan Police – "999" and Chittagong Metropolitan
Bangladesh      999                              Police-"999")
Bahrain         999
               Patrol:
                 110                             Traffic accident – 122.
China          Traffic:      120        119
                 122                             999 for private ambulance service in Beijing, along with government owned ambulance service 120.
Myanmar          191
                                                 992 (fax on fixed line; SMS on mobile phones – latter being available only to subscribers with disabilities); 112
Hong Kong       999                              from mobile phones (routes to any network service) but redirected to the 999 call centre.
               100 or                101 or
                2611                 2611        Chennai Traffic Police – 103. Delhi Traffic Police – 1095. Kolkata Traffic Police – 1073.
India
                                                 112. Bangalore uses both 108 and 100. There is no national emergency number, but 108 is used in many states.
                                                 Search and rescue team – 115; Natural disaster – 129; Electricity – 123; Mobile phone and satellite phone
Indonesia       110        118/119          113 emergency number – 112.
Iran            110          115            125 110 also serves as general relay. 112 also works for all emergencies from mobile phones.
Israel          100          101            102 112 also works for all emergencies from mobile phones.
                                                 103 Israel Electric Corporation.
                                                 106 For municipal hazards that are not emergencies, works in any municipality.
Country       Police        Medical     Fire         Notes
Japan            110           119                   Emergency at sea – 118.
Jordan        911 OR 112                             From Land-line and Mobile will call Command and Control Center "CCC" – 911.
Kazakhstan        112                                Police – 102; Ambulance – 103; Fire – 101; Gas leaks 104.
                                                     112 also works with cellphones. Operators mostly speak only Korean, some may speak English, Russian or
North Korea       119                                Chinese
                                                     National security hotline – 111; Reporting spies – 113; Reporting a child, mentally handicapped, or elderly
South Korea      112           119                   person wandering – 182 (missing child report hotline); 114 connects to the phone service provider.
Kuwait           112                                 Used to be 777
Lebanon        112/999         140             175
Macau            999
Maldives         102                                 Civil defence – 118; Police service – 119 can be dialed from mobile phones.
Malaysia        999*                                 The worldwide emergency number for GSM mobile phones, 112 are redirected to the 999 call centre.
Mongolia         102           103             101                                                                                                             100
Nepal          100/103         102             101 112 from any GSM handset will forward to the local emergency number.
Oman            9999
                                                     15/1122 can be used to redirect to any service. 112 from any GSM handset will forward to the local
Pakistan          15         115/1122           16 emergency number.

              Traffic:191
                   5
              117(Metro                              112 and 911 redirect to 117. 112 and 911 can be dialed from mobile phones. 117 may also be texted from
Philippines   Manila)                                mobile phones. 136 for motorist assistance (Metro Manila only), 163 for child abuse (Bantay Bata)
              911 (for
              Davao City)
Country             Police        Medical       Fire      Notes
Qatar                   999
Saudi Arabia            999           997              998 Traffic police – 993; Rescue emergency – 911, 112 or 08
                                                           Foreign travelers in Singapore with roaming hand phone facilities can dial either the 112 or 911 emergency
Singapore               999           995                  numbers to reach an Emergency Call Centre in Singapore.
Sri Lanka            119 or 118       110              111 Accident service – 11-2691111.
Syria                   112           110              113
Taiwan                  110           119                  112 from any GSM handset will forward to the local emergency number.
Tajikistan              112                                Fire – 101; Police – 102; Ambulance – 103; Gas leaks 104.
                                                           Bangkok EMS Command Center – 1646 (Bangkok only), Tourist Police "1155" (English speaking emergency
Thailand                191          1669              199 and routine assistance).
Turkey                  155           112              110 Gendarmerie – 156; Coast Guard – 158
United Arab Emirates 999 or 112    998 or 999          997
Vietnam                 113           115              114

* Changing to 191
Europe

The most common European emergency number 112 (following Directive 2002/22/EC – Universal Service Directive) and also standard on GSM mobile
phones. 112 is used in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of Macedonia, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania,
Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine and the United Kingdom in addition to their other emergency numbers.[11][12][13][14]

Country               Police       Medical   Fire        Notes
Albania                  129          127        128     Road police – 126
Armenia                  102          103        101     Search and rescue – 108; Gas leaks – 104; Traffic police – 177
                                                         Police – 133; Ambulance – 144; Fire – 122; Gas leaks – 128; Alpine rescue – 140; On-duty medical unit – 141;
Austria                  112                             crisis-hotline – 142; support for children and teens – 147.
Belarus                  102          103        101     Gas leaks – 104; also 112 is being redirected to 101 on velcom GSM-operator mobile phones.
Belgium                  112                             Police – 101; Ambulance / Fire brigade – 100; Missing children – 110; Mental problems/suicide – 106.
Bosnia and                                               From mobile phones, dial the international emergency numbers 112, 911 and 08 for information about the
Herzegovina              122          124        123     local emergency numbers that are to be dialed (122, 123 and 124).
Bulgaria                 112                             Police – 166, Ambulance – 150; Fire – 160.
                                                         Police – 192 (old number was 92); Ambulance – 94; Fire – 93; Search and rescue at sea – 9155; Road help –
Croatia                  112                             987.
Turkish Republic of
Northern Cyprus            112                           Police - 115; Fire - 199; Ambulance - 112.
Cyprus                     112                           Alternative numbers: 199
Czech Republic             112                           Police – 158; Ambulance – 155; Fire – 150; Municipal police – 156.
                      112 (old
                      number was
Denmark               000)                               Nearest Police (non-urgent) – 114.
Estonia                    112                           Police – 110.
Country         Police       Medical   Fire        Notes
Faroe Islands        112
                112 (old
                number was
Finland         000)                               Police number used to be 10022.
                                                   Police – 17; Hospital-based Ambulance (SAMU) – 15; Fire Service-based Ambulance – 18; Fire – 18. 112 calls
France             112                             are answered by 15 or 18 dispatchers, depending on the caller's location. 115 for homeless.
                                                   Gas leaks – 04; 112 from mobile phones, from 2011 from landlines as well; in 2011 emergency numbers will
Georgia             22           33           11   be replaced as follows: 111 (Fire), 122 (Police), 113 (Ambulance), 114 (Gas leaks).
Germany            112                             Additional number for police - 110
Gibraltar       112 or 199                         Fire and Ambulance – 190
                                                   Police – 100; Ambulance – 166; Fire – 199; Forest fire – 1591; Coast guard emergency intervention – 108;
Greece             112                             Counter-narcotics immediate intervention – 109; Tourist police – 171; Emergency social aid – 197.
Hungary            112                             Police – 107; Ambulance – 104; Fire – 105.
Iceland            112                             Police in Reykjavík Capital Area Non-urgent – 4441000
                                                   The emergency telephone number to dial in Ireland for Fire, Gardaí (Irish Police), Ambulance, Irish Marine
                                                   Emergency Service and The Mountain and Cave Rescue is 999 or 112. These numbers are to be used only in
Ireland         999 or 112                         an emergency.
                                                   Ambulance – 118; Fire – 115; (State Police) – 113; (Carabinieri) – 112; (Forest Service) – 1515; Guardia di
Italy              112                             Finanza (Customs/Financial Police) – 117; Coast guard – 1530. Also 911 is redirected to 112.
                                                   Kosovo Police – 192/922 from cellphones, and 92 from fix lines. The previous number used to be 112
                                                   Emergency dispatch center where citizens can be connected with all first responders in emergency (Fire
Kosovo             911                             Fighters, Kosovo Police, and First Medical Aid).
Latvia             112                             Police – 02; Ambulance – 03; Fire – 01; Gas leaks – 04.
                                                   Police – 02 / 102 / 022; Ambulance – 03/ 103 / 033; Fire – 01 / 101 / 011. The non-112 numbers are for
                                                   separate emergency services differ in distinct telecommunications networks, whereas 112 is available on all
Lithuania          112                             networks.
Luxembourg         112                             Police – 113.
Republic of
Macedonia          112                             Police – 192; Ambulance – 194; Fire – 193.
Country          Police       Medical Fire     Notes
Malta               112                        Previously: Police 191; Ambulance 196; Fire 199.
Moldova             902          903     901   112 is being implemented by 2010.
                                               Police – 17, Ambulance, severe – 15; Ambulance, less severe – 18, Fire – 18. 112 calls are
Monaco              112                        answered by 15 or 18 dispatchers, depending on the caller's location. 115 for homeless.
Montenegro          112                        Police – 122; Ambulance – 124; Fire – 123.
Netherlands         112                        Police (non-urgent) – 0900-8844. Also 911 is being redirected to 112 on GSM mobile phones.
Norway              112          113     110   Police (non-urgent) – 02800.
                                               Police – 997; Ambulance – 999; Fire – 998; Municipal wardens – 986; natural gas/LPG emergencies
Poland              112                        – 992.
Portugal            112                        Forest fire 117
                                               Former short numbers: (Police) – 955; Ambulance – 961; (Firefighters) – 981; (Gendarmerie) – 956;
Romania             112                        Civil Protection – 982; Family Violence – 983
                                               Police – 02; Ambulance – 03; Fire, Search and rescue – 01; Gas leaks – 04. The new number 112
Russia              112                        began operating in 2011
San Marino          113          118     115
Serbia              112                        Police – 92; Ambulance – 94; Fire – 93
Slovakia            112                        Police – 158; Ambulance – 155; Fire – 150
Slovenia            112                        Police – 113
                                               National – 091; Local Police – 092; Ambulance – 061; Fire – 080,085; Civil Guard – 062; Mossos
Spain                112                       d'Esquadra (Catalan police) 088
                 112 (old
                 number
Sweden           was 90000)                    Non-urgent police – 11414
                                               Police – 117; Ambulance – 144; Fire – 118; Poison – 145; Road emergency – 140; Psychological
                                               support (free and anonymous) – 143; Psychological support for teens and children (free and
                                               anonymous) – 147; Helicopter air-rescue (Rega) – 1414 or by radio on 161.300 MHz; Air rescue (Air
Switzerland         112                        Glaciers) (in Valais only) – 1415.[15]
Turkey              155          112     110   Gendarmerie – 156; Coast Guard – 158
Ukraine             112                        Police – 102; Ambulance – 103; Fire – 101; Gas leaks – 104.
                                               In 2006 101 was made available as a non-emergency number for police (and in some areas local
                                               authorities) in England and Wales. 111 was made available (in England and Wales) as a non-
                                               emergency number for health issues. 999 and 112 can be used from any phone. When dialing 999
                                               or 112, the caller is connected with a telecoms operator such as BT, Cable & Wireless, Railnet, or
                                               Kingston Communications, and the operator will ask which service is required. Operators have
                                               access to interpretation services covering 170 languages. Deaf people can text 18000 for the
United Kingdom   999 or 112                    emergency services (after registration). 999 was first introduced on the 30th June 1937 in London.
Vatican City        113          118     115   112 is being redirected to 113 on GSM mobile phones
Australia and Oceania

Country           Police   Medical   Fire     Notes
                                              From a mobile phone – 112 or 000. No other emergency numbers, such as 999 or 911, are
Australia             0                       redirected.

                                              State Emergency Service (ACT, VIC, NSW, QLD, SA) – 132 500; SES (WA) – 1300 130 039;
                                              From a Textphone/TTY call the National Relay Service on 106;
                                              Non Emergency – Police Assistance Line – 131 444;
                                              (NSW, QLD, SA, WA, NT, TAS, ACT);
                                              Crime Stoppers – 1800 333 000;
                                              Threats to national security – 1800 123 400;

Fiji                 911               9170
New Zealand          111                      *555 traffic (from mobile phones only)
                                              0800 161616 Deaf TTY
                                              0800 161610 deaf fax
                                              111 deaf SMS (registered mobile phones only)
                                              There are also local numbers for each service in each urban centre. These local numbers may be
Solomon Islands      999                      quicker than dialing 999.[16]
Vanuatu              112
North America

Country               Police       Medical   Fire        Notes
                                                         Non-emergency 311 in certain areas. Some rural areas still lack 911 service. 112 is being redirected to 911 on
                                                         GSM mobile phones. *677 connects to the Provincial Police within the province of Ontario and *4141 links to
Canada                   911                             the Sûreté du Québec in the province of Quebec.
Greenland                112                             112 works from only mobile phones; fixed line phones must call the local police or hospital.
                                                         "066" can be used as a general emergency number, In densely populated areas, 911 is redirected to the
Mexico                   66            65           68   proper number.
Saint Pierre and
Miquelon                 17            15           18
United States of                                         Various services available through regional or national N11 codes (e.g.: 311 non-emergency police) in certain
America                  911                             areas. Also 112 is being redirected to 911 on GSM mobile phones.[17]


Central America and the Caribbean

Country               Police       Medical   Fire        Notes
Guatemala                110          120       123      Note: The number 911 exists only for private services like medical insurance.
El Salvador              911
Costa Rica            911 or 112
Panama                   911
Barbados                 211          511       311      References: Police, Ambulance, Fire
Cayman Islands           911
Dominican Republic    911 or 112                         From a mobile phone – 112 or 911 Also 112 is being redirected to 911 on GSM mobile phones[12].
Jamaica                  119          110
Trinidad and Tobago      999          990
Nicaragua                118
Honduras                 199
South America

Country         Police         Medical   Fire     Notes
                                                  Emergency dispatcher for Buenos Aires (city), Santa Fe (city), Rosario (city), Salta and Buenos Aires
Argentina           101           107       100   (provinces) 911.
Bolivia             110           118       119
                                                  Federal highway police 191; federal police 194; civil police 197; state highway police 198; civil defense 199;
                                                  human rights 100; emergency number for Mercosul area 128; 112 will be redirected to 190 when dialed from
                                                  mobile phones and 911 will also be redirected to the police number (190) See also: Brazilian telephone
Brazil               190          192       193   numbering plan#Public utility.
Chile                133          131       132
                112 or 123
                (landlines &
                mobile                            Traffic accidents 127, GAULA (anti-kidnapping) 165. More specialized three-digit numbers are available;
Colombia        phones)                           check the local Yellow Pages for more information.
                     156          132       119
                911
                (landlines &
                mobile                            All types of emergencies in Guayaquil (112 landlines, *112 mobile phones), traffic accidents in Guayaquil
Ecuador         phones)                           103, red cross 131.
                     101          911       102
French Guyana         17           15        18
Guyana               911          913       912
Paraguay             911
Peru                 105          117       116   Civil defense (disasters) 115 – Domestic violence helpline 100
Suriname             115
Uruguay              911
Venezuela            171
 Coming                 Soon …
   Part 4 – keep a look out for the release of Part 4 in the series -
       Cultural Sensitivity
       Common Cultural Faux Pas
       Sources for more info on Intercultural business

                        Available soon from
                 TRUSYS, Inc. & The TRUSYS Institute
                                  at
                      www.trusysinstitute.org
                                  or
                       Jeff.starck@trusys.com
UnitedStates|Canada|Caribbean|India|Netherland
                   s

TRUSYS                                              About TRUSYS
DELIVERS VALUE FOR                                  True System Designers, Limited (TRUSYS) is a
                                                     leading provider of integrated Risk, Security,
           Architects & Engineers                   Emergency, and Crisis Management advisory.
           Specializing in Building                Our company was founded by a CEO
            Information Modeling (BIM) and           passionate for helping organizations to build
            Integrated Project Delivery (IPD),       and maintain their security program. We
            our professionals deliver best in
            class consulting and engineering         believe that in order for an organization to
            services.                                achieve the maximum level of protection you
                                                     must to take an integrated approach to
                                                     managing your security program. Our
      Owners / End-Users                             approach is to bridge the main areas of security
                                                     including Risk, Security, Emergency, and Crisis
      TRUSYS delivers integrated Risk,               Management because they are undeniably
      Security, Emergency, and Crisis                interdependent.
      advisory to help build and maintain           Headquartered in Seattle, TRUSYS has a global
      your security program goals.                   reach and offers years of experience &
                                                     knowledge in the security industry. TRUSYS
                                                     offers defacto CSO resources, operational and
      Security Consultants                           technology consulting, system design, and
      Our team of professionals are                  project and construction management.
      knowledgeable and experienced
                                                    For more information contact :
      in security technology making
                                                    Jeff Starck at + 1 206-861-2219 (USA)
      TRUSYS your reliable source for
      design and project execution
      services

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Corporate Travel Security Services Part Three

  • 1. Security, Safety & Cultural Awareness for the International Business Traveler PART THREE Presented by
  • 2.
  • 3. Part One  Part Three  Identifying risk  Risks associated with  Types of risks  Air travel  Security Awareness  Hotels  Avoiding Trouble  Taxis  Personal Security  Public Transportation Checklists  Trains & Ferries  Global Emergency Phone  Part Two Number Lists  Identifying Scams  Surveillance Detection  Part Four Techniques  Cultural Sensitivity  Sources for Travel  Common Cultural Faux Security Warning Pas  Health & Safety Issues  Sources for more info on  Travel Delays Intercultural business
  • 5.
  • 6. Choose a window seat near the exit row. In the event there is an emergency you will have an escape route close. If you can’t get an exit row seat, choose a seat near the rear of the plane. Why? In the event of a hijacking, the terrorists will focus their attention to the front of the plane since that’s where they need to get to take over the plane. With there attention focused to the front of the plane, this may give you time to get to your cell phone and possibly inform the authorities.  Once your travel itinerary has been confirmed, notify your supervisor at work and a family member of your travel plans and provide them with a copy of the itinerary.  If you are travelling to elevated risks areas, register with your embassy’s Regional Security Office (RSO) and on- line with your government’s travel safety website
  • 7. As soon as you arrive at the airport, be sure to keep a close watch on your luggage and passport. Thieves often target travelers to steal their belongings while they are checking in, go thru airport screening, shopping, eating or drinking in bars and restaurants, snoozing or visiting the restroom.  Go through airport security screening as soon as possible. This area is better controlled for access and weapons. For smokers, avoid the temptation to go outside for one last smoke. The airport entrance, parking lots and ticket counters are most vulnerable to attack, surveillance and criminal activity. Most criminal activity take place in these areas.  Do not engage in conversations or other activity with strangers. Keep a close eye on your belongings to prevent theft, or contraband being placed in your bags.
  • 8. Once you are on the Plane • Keep your cell phone on your person. Don’t place it in your carry on luggage in the overhead compartment. You will need easy access to the phone in the event there are problem on the plane to inform airline officials. • Do not put your passport with your belongings in the overhead compartment. While you are sleeping or in the restroom, someone could easily steal the passport. • The same applies to your money. Keep it on your person.
  • 9. • Watch and listen to the flight attendant's safety briefing before the flight. If you are a frequent flier I understand that you have probably heard the speech a million times; however, the instructions they provide may save your life. • Notice who is seated around you. Remember, the passengers who prevented a potential terrorist attack by the “Shoe Bomber” were responsible for recognizing his odd behavior and wrestled him to the ground before he could blow up the plane. • If you do observe strange behavior from another passenger, be sure to notify a flight attendant immediately. Remember that airline travel security is everyone's business. Not sure what to do? Notify an attendant regardless. As the saying goes, better safe than sorry.
  • 10. There are U.S. federal law enforcement officers covertly placed on flights to prevent terrorist attacks and provide air travel security. They are responsible for neutralizing anyone who attempts a terrorist attack on the plane. These agents are very good at keeping a low profile; however, in the event that you recognize one, keep the information to yourself. Don’t mention your discovery to anyone.  When filling out immigration forms be sure not to include too much personal information about yourself. For example, in the occupation section instead of listing "CEO of XYZ Company", simply list "Businessman". Boasting about your high level position can make you a potential target for kidnappers tipped off by corrupt immigration officials.  When traveling to Taiwan (Republic of China) or Israel, ask the Immigration Officer to stamp your passport on an unattached insert page. This is to prevent issues if future travel may include the People Republic of China or some middle eastern countries
  • 11.
  • 12. Whenever possible use hotel cars.  Only use official licensed & metered cabs  Sit behind the driver  Lock the doors  Wear the seatbelt (More travelers are killed or seriously injured in traffic accidents than anything else)  Keep windows up in traffic  Write down the driver’s license info & cab #  Insist that the meter is used  Be on alert for unscheduled stops by driver (needs cigarettes, gas, etc.)  Be aware of your surroundings
  • 13.
  • 14. Avoid if possible – Usually Infested with pickpockets and are a favorite target of terrorists.  Keep wallet in front pocket or use a money belt  Don’t let your bags, briefcase, purse, etc. out of your site – not even for a second  Be suspicious of distractions – loud noises, fights, someone bumping into you, someone asking you for information, etc.  Keep an eye out for suspicious activity or nervous acting people.
  • 15.
  • 16. Frequently overcrowded. May never have had a safety inspection and likely doesn’t carry out preventive maintenance or emergency drills with crew.  Do not leave your belongings unattended  Watch out for pick pockets & bag slashers  Know where the life vest (PFD), life boats, rally points and exits are located. There may not be any signage or there may be signage but no devices.  Don’t get caught in the rush to exit or board.
  • 17.
  • 18. • Make certain that the hotel has back up generators. It is very common in many countries to have daily power outages. No power - no elevators, lights or air conditioning. Most hotel room windows won’t open and the rooms can get very stifling without air circulation. A 5-Star Rating does not guarantee that they will have generators. • Make sure that your hotel room has a safe. You will need a safe place to store your passport so that it is not stolen during a robbery while you are out in town. Also, use the safe to store money, ATM cards, credit cards, jewelry (and laptop if it will fit). Never leave these items out when you leave the room, even if you are not expecting maid service. Many times hotel crime involves hotel employees.
  • 19. You will want to request a room located between the 3rd and 5th floors. Why? Because the room is high enough to make it difficult for burglars to climb and enter from outside and close enough to the ground that you can escape during a fire or natural disaster. Also, be sure not to get a room so close to other hotel roofs that criminals can climb over and into your room.  Make sure to familiarize yourself with escape routes throughout the hotel. If there is a fire or natural disaster, you will already know the alternatives for exiting the hotel and getting to safety. First, make certain you won’t get yourself locked in, check the fire exit to make certain it isn’t blocked. It also helps to know where it opens to the street and whether that door is locked to prevent people from getting into the stairwell from the street.
  • 20. Make sure there is a substantial lock on your hotel room door. This means preferably a deadbolt or at a minimum two key locks. Chain locks are usually not enough to deter burglars. Make sure the doors are locked, even when you are inside the room.  Bring with you a travel door wedge that you can slide under the door to prevent it from being forced open.  The door should be constructed of a sturdy material and have a peephole. This way you can see anyone coming to your door.  Place the "Do Not Disturb" sign on the outside of your room door, even when you are out of the room. This helps keep out maids and may make potential burglars think you are inside. Never place the "Please Clean Room" sign on the outside of the door because it tells criminals that you are not there.
  • 21. Do not allow strangers into your hotel room. This sounds pretty simple. However, you would be amazed at the number of business travelers who meet strange people in bars and invite them back to the hotel room. Unfortunately, many wake up the next morning after being drugged and discover that all of their belongings are missing from the room.  If a pretty girl shows up at your hotel door saying she is compliments of the hotel or your hosts – don’t believe it.  Some countries have been known to spy on their guests. Be very careful what you say or do in your room – you may be recorded. China is known to have special hotel floors or rooms set aside for foreign guest only. Blackmail can be very lucrative.  Leave the television and lights on in the room when you are away because it may fool criminals into believing that someone is inside the room.
  • 22.
  • 23. While dining in restaurants, never hang your purse on the back of your chair. Criminals will walk by and steal your purse or the contents inside.  While walking get your purse tuck it under your arm, not using the strap. This way if a criminal runs by and snatches your purse, you won’t be pulled to the ground during the incident.  Don’t accept drinks from people you don’t know. Many times the drinks are laced with drugs like Scopolamine (common in Columbia) or Rufinol (also known as “Rufies” or “Date Rape Drug”).  Cat calls or sexual harassment on the street by foreign men is very common in many countries. The best advise I have is to ignore it, walk with confidence, and continue on your way.
  • 24. Walking to your vehicle - carry your keys in your hand with the points of the keys between your fingers. You can use the keys as a weapon.  While driving , make sure to put your purse or computer bag on the floorboard under your seat or behind the passenger seat on the floor (concealed if possible). Avoid leaving your purse or bag in the passenger seat beside you.  If you are going to use a taxi, sit in the back seat behind the driver. Many taxi drivers will ask women to sit in the front seat in an attempt to make unwanted passes at them.  Dress appropriate for the occasion & culture. In some Islamic countries, you can be arrested or beaten for what they would consider inappropriate dress or inappropriate behavior. Even many European and Asian countries are a lot more prudish than you would think.
  • 25.
  • 26. Disclaimer – The world is a volatile place. Many of the countries listed here have gone through considerable changes in the past couple of years (Hong Kong, for example, is now run by China, and the European Union (EU) has standardized much of Europe.) In addition, some countries are in the process of changing their systems to one number for all emergency services. This list is accurate to the best of the author's knowledge, but changes may have been made since this list was compiled. Many of the EU countries are retaining, at least for now, their old emergency numbers even as they standardize on the new 112, and are listed here if still in operation.  Cell Phones - '112' can be dialed anywhere in the world with GSM coverage and callers will be automatically transferred to that country's particular emergency number. A caller is able to connect to the emergency services answering point if GSM mobile coverage is available from any carrier's network at the location of the call. For further details regarding '112', consumers should talk to their mobile service providers  Every effort has been made to confirm the accuracy of these numbers, but mistakes do happen. Please try to confirm your information before travelling, and let us know if you find any inaccuracies.
  • 27. Africa Country Police Medical Fire Notes Algeria 17 14 14 National Gendarmerie : 1055; Counter Terrorist Unit : 1548; support for children : 3033. Chad 17 18 Djibouti 17 18 Tourist Police – 126; Traffic Police – 128; Electricity Emergency – 121; Natural Gas Supply Egypt 122 123 180 Emergency – 129. Ghana 191 193 192 999 for any of the 3 services. Mali 17 15 18 Mauritius 999 114 115 City 19 Morocco Country 15 15 177 Nigeria 199 199 for any of the 3 services. South Africa 10111 10177 10111 112 from mobile phones (soon also from fixed line phones). Tunisia 197 190 198 National guard – 193. Rwanda 112 Uganda 999 Sudan 999 Traffic Police 777777 Sierra Leone 19 999 Zambia 999 991 993 112 from mobile phones (see www.zambiatourism.com/travel/listings/emergency.htm). Zimbabwe 995 994 993 999 for any of the 3 services. 112 from mobile phones
  • 28. ASEAN's suggestion is to use 191. Currently using by 5 countries: Cambodia, Laos, Asia Malaysia, Myanmar (Burma) and Thailand. Country Police Medical Fire Notes Afghanistan 119 102 119 Rewards for Justice 010-8600-070 For the cities of Dhaka and Chittagong only (Dhaka Metropolitan Police – "999" and Chittagong Metropolitan Bangladesh 999 Police-"999") Bahrain 999 Patrol: 110 Traffic accident – 122. China Traffic: 120 119 122 999 for private ambulance service in Beijing, along with government owned ambulance service 120. Myanmar 191 992 (fax on fixed line; SMS on mobile phones – latter being available only to subscribers with disabilities); 112 Hong Kong 999 from mobile phones (routes to any network service) but redirected to the 999 call centre. 100 or 101 or 2611 2611 Chennai Traffic Police – 103. Delhi Traffic Police – 1095. Kolkata Traffic Police – 1073. India 112. Bangalore uses both 108 and 100. There is no national emergency number, but 108 is used in many states. Search and rescue team – 115; Natural disaster – 129; Electricity – 123; Mobile phone and satellite phone Indonesia 110 118/119 113 emergency number – 112. Iran 110 115 125 110 also serves as general relay. 112 also works for all emergencies from mobile phones. Israel 100 101 102 112 also works for all emergencies from mobile phones. 103 Israel Electric Corporation. 106 For municipal hazards that are not emergencies, works in any municipality.
  • 29. Country Police Medical Fire Notes Japan 110 119 Emergency at sea – 118. Jordan 911 OR 112 From Land-line and Mobile will call Command and Control Center "CCC" – 911. Kazakhstan 112 Police – 102; Ambulance – 103; Fire – 101; Gas leaks 104. 112 also works with cellphones. Operators mostly speak only Korean, some may speak English, Russian or North Korea 119 Chinese National security hotline – 111; Reporting spies – 113; Reporting a child, mentally handicapped, or elderly South Korea 112 119 person wandering – 182 (missing child report hotline); 114 connects to the phone service provider. Kuwait 112 Used to be 777 Lebanon 112/999 140 175 Macau 999 Maldives 102 Civil defence – 118; Police service – 119 can be dialed from mobile phones. Malaysia 999* The worldwide emergency number for GSM mobile phones, 112 are redirected to the 999 call centre. Mongolia 102 103 101 100 Nepal 100/103 102 101 112 from any GSM handset will forward to the local emergency number. Oman 9999 15/1122 can be used to redirect to any service. 112 from any GSM handset will forward to the local Pakistan 15 115/1122 16 emergency number. Traffic:191 5 117(Metro 112 and 911 redirect to 117. 112 and 911 can be dialed from mobile phones. 117 may also be texted from Philippines Manila) mobile phones. 136 for motorist assistance (Metro Manila only), 163 for child abuse (Bantay Bata) 911 (for Davao City)
  • 30. Country Police Medical Fire Notes Qatar 999 Saudi Arabia 999 997 998 Traffic police – 993; Rescue emergency – 911, 112 or 08 Foreign travelers in Singapore with roaming hand phone facilities can dial either the 112 or 911 emergency Singapore 999 995 numbers to reach an Emergency Call Centre in Singapore. Sri Lanka 119 or 118 110 111 Accident service – 11-2691111. Syria 112 110 113 Taiwan 110 119 112 from any GSM handset will forward to the local emergency number. Tajikistan 112 Fire – 101; Police – 102; Ambulance – 103; Gas leaks 104. Bangkok EMS Command Center – 1646 (Bangkok only), Tourist Police "1155" (English speaking emergency Thailand 191 1669 199 and routine assistance). Turkey 155 112 110 Gendarmerie – 156; Coast Guard – 158 United Arab Emirates 999 or 112 998 or 999 997 Vietnam 113 115 114 * Changing to 191
  • 31. Europe The most common European emergency number 112 (following Directive 2002/22/EC – Universal Service Directive) and also standard on GSM mobile phones. 112 is used in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of Macedonia, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine and the United Kingdom in addition to their other emergency numbers.[11][12][13][14] Country Police Medical Fire Notes Albania 129 127 128 Road police – 126 Armenia 102 103 101 Search and rescue – 108; Gas leaks – 104; Traffic police – 177 Police – 133; Ambulance – 144; Fire – 122; Gas leaks – 128; Alpine rescue – 140; On-duty medical unit – 141; Austria 112 crisis-hotline – 142; support for children and teens – 147. Belarus 102 103 101 Gas leaks – 104; also 112 is being redirected to 101 on velcom GSM-operator mobile phones. Belgium 112 Police – 101; Ambulance / Fire brigade – 100; Missing children – 110; Mental problems/suicide – 106. Bosnia and From mobile phones, dial the international emergency numbers 112, 911 and 08 for information about the Herzegovina 122 124 123 local emergency numbers that are to be dialed (122, 123 and 124). Bulgaria 112 Police – 166, Ambulance – 150; Fire – 160. Police – 192 (old number was 92); Ambulance – 94; Fire – 93; Search and rescue at sea – 9155; Road help – Croatia 112 987. Turkish Republic of Northern Cyprus 112 Police - 115; Fire - 199; Ambulance - 112. Cyprus 112 Alternative numbers: 199 Czech Republic 112 Police – 158; Ambulance – 155; Fire – 150; Municipal police – 156. 112 (old number was Denmark 000) Nearest Police (non-urgent) – 114. Estonia 112 Police – 110.
  • 32. Country Police Medical Fire Notes Faroe Islands 112 112 (old number was Finland 000) Police number used to be 10022. Police – 17; Hospital-based Ambulance (SAMU) – 15; Fire Service-based Ambulance – 18; Fire – 18. 112 calls France 112 are answered by 15 or 18 dispatchers, depending on the caller's location. 115 for homeless. Gas leaks – 04; 112 from mobile phones, from 2011 from landlines as well; in 2011 emergency numbers will Georgia 22 33 11 be replaced as follows: 111 (Fire), 122 (Police), 113 (Ambulance), 114 (Gas leaks). Germany 112 Additional number for police - 110 Gibraltar 112 or 199 Fire and Ambulance – 190 Police – 100; Ambulance – 166; Fire – 199; Forest fire – 1591; Coast guard emergency intervention – 108; Greece 112 Counter-narcotics immediate intervention – 109; Tourist police – 171; Emergency social aid – 197. Hungary 112 Police – 107; Ambulance – 104; Fire – 105. Iceland 112 Police in Reykjavík Capital Area Non-urgent – 4441000 The emergency telephone number to dial in Ireland for Fire, Gardaí (Irish Police), Ambulance, Irish Marine Emergency Service and The Mountain and Cave Rescue is 999 or 112. These numbers are to be used only in Ireland 999 or 112 an emergency. Ambulance – 118; Fire – 115; (State Police) – 113; (Carabinieri) – 112; (Forest Service) – 1515; Guardia di Italy 112 Finanza (Customs/Financial Police) – 117; Coast guard – 1530. Also 911 is redirected to 112. Kosovo Police – 192/922 from cellphones, and 92 from fix lines. The previous number used to be 112 Emergency dispatch center where citizens can be connected with all first responders in emergency (Fire Kosovo 911 Fighters, Kosovo Police, and First Medical Aid). Latvia 112 Police – 02; Ambulance – 03; Fire – 01; Gas leaks – 04. Police – 02 / 102 / 022; Ambulance – 03/ 103 / 033; Fire – 01 / 101 / 011. The non-112 numbers are for separate emergency services differ in distinct telecommunications networks, whereas 112 is available on all Lithuania 112 networks. Luxembourg 112 Police – 113. Republic of Macedonia 112 Police – 192; Ambulance – 194; Fire – 193.
  • 33. Country Police Medical Fire Notes Malta 112 Previously: Police 191; Ambulance 196; Fire 199. Moldova 902 903 901 112 is being implemented by 2010. Police – 17, Ambulance, severe – 15; Ambulance, less severe – 18, Fire – 18. 112 calls are Monaco 112 answered by 15 or 18 dispatchers, depending on the caller's location. 115 for homeless. Montenegro 112 Police – 122; Ambulance – 124; Fire – 123. Netherlands 112 Police (non-urgent) – 0900-8844. Also 911 is being redirected to 112 on GSM mobile phones. Norway 112 113 110 Police (non-urgent) – 02800. Police – 997; Ambulance – 999; Fire – 998; Municipal wardens – 986; natural gas/LPG emergencies Poland 112 – 992. Portugal 112 Forest fire 117 Former short numbers: (Police) – 955; Ambulance – 961; (Firefighters) – 981; (Gendarmerie) – 956; Romania 112 Civil Protection – 982; Family Violence – 983 Police – 02; Ambulance – 03; Fire, Search and rescue – 01; Gas leaks – 04. The new number 112 Russia 112 began operating in 2011 San Marino 113 118 115 Serbia 112 Police – 92; Ambulance – 94; Fire – 93 Slovakia 112 Police – 158; Ambulance – 155; Fire – 150 Slovenia 112 Police – 113 National – 091; Local Police – 092; Ambulance – 061; Fire – 080,085; Civil Guard – 062; Mossos Spain 112 d'Esquadra (Catalan police) 088 112 (old number Sweden was 90000) Non-urgent police – 11414 Police – 117; Ambulance – 144; Fire – 118; Poison – 145; Road emergency – 140; Psychological support (free and anonymous) – 143; Psychological support for teens and children (free and anonymous) – 147; Helicopter air-rescue (Rega) – 1414 or by radio on 161.300 MHz; Air rescue (Air Switzerland 112 Glaciers) (in Valais only) – 1415.[15] Turkey 155 112 110 Gendarmerie – 156; Coast Guard – 158 Ukraine 112 Police – 102; Ambulance – 103; Fire – 101; Gas leaks – 104. In 2006 101 was made available as a non-emergency number for police (and in some areas local authorities) in England and Wales. 111 was made available (in England and Wales) as a non- emergency number for health issues. 999 and 112 can be used from any phone. When dialing 999 or 112, the caller is connected with a telecoms operator such as BT, Cable & Wireless, Railnet, or Kingston Communications, and the operator will ask which service is required. Operators have access to interpretation services covering 170 languages. Deaf people can text 18000 for the United Kingdom 999 or 112 emergency services (after registration). 999 was first introduced on the 30th June 1937 in London. Vatican City 113 118 115 112 is being redirected to 113 on GSM mobile phones
  • 34. Australia and Oceania Country Police Medical Fire Notes From a mobile phone – 112 or 000. No other emergency numbers, such as 999 or 911, are Australia 0 redirected. State Emergency Service (ACT, VIC, NSW, QLD, SA) – 132 500; SES (WA) – 1300 130 039; From a Textphone/TTY call the National Relay Service on 106; Non Emergency – Police Assistance Line – 131 444; (NSW, QLD, SA, WA, NT, TAS, ACT); Crime Stoppers – 1800 333 000; Threats to national security – 1800 123 400; Fiji 911 9170 New Zealand 111 *555 traffic (from mobile phones only) 0800 161616 Deaf TTY 0800 161610 deaf fax 111 deaf SMS (registered mobile phones only) There are also local numbers for each service in each urban centre. These local numbers may be Solomon Islands 999 quicker than dialing 999.[16] Vanuatu 112
  • 35. North America Country Police Medical Fire Notes Non-emergency 311 in certain areas. Some rural areas still lack 911 service. 112 is being redirected to 911 on GSM mobile phones. *677 connects to the Provincial Police within the province of Ontario and *4141 links to Canada 911 the Sûreté du Québec in the province of Quebec. Greenland 112 112 works from only mobile phones; fixed line phones must call the local police or hospital. "066" can be used as a general emergency number, In densely populated areas, 911 is redirected to the Mexico 66 65 68 proper number. Saint Pierre and Miquelon 17 15 18 United States of Various services available through regional or national N11 codes (e.g.: 311 non-emergency police) in certain America 911 areas. Also 112 is being redirected to 911 on GSM mobile phones.[17] Central America and the Caribbean Country Police Medical Fire Notes Guatemala 110 120 123 Note: The number 911 exists only for private services like medical insurance. El Salvador 911 Costa Rica 911 or 112 Panama 911 Barbados 211 511 311 References: Police, Ambulance, Fire Cayman Islands 911 Dominican Republic 911 or 112 From a mobile phone – 112 or 911 Also 112 is being redirected to 911 on GSM mobile phones[12]. Jamaica 119 110 Trinidad and Tobago 999 990 Nicaragua 118 Honduras 199
  • 36. South America Country Police Medical Fire Notes Emergency dispatcher for Buenos Aires (city), Santa Fe (city), Rosario (city), Salta and Buenos Aires Argentina 101 107 100 (provinces) 911. Bolivia 110 118 119 Federal highway police 191; federal police 194; civil police 197; state highway police 198; civil defense 199; human rights 100; emergency number for Mercosul area 128; 112 will be redirected to 190 when dialed from mobile phones and 911 will also be redirected to the police number (190) See also: Brazilian telephone Brazil 190 192 193 numbering plan#Public utility. Chile 133 131 132 112 or 123 (landlines & mobile Traffic accidents 127, GAULA (anti-kidnapping) 165. More specialized three-digit numbers are available; Colombia phones) check the local Yellow Pages for more information. 156 132 119 911 (landlines & mobile All types of emergencies in Guayaquil (112 landlines, *112 mobile phones), traffic accidents in Guayaquil Ecuador phones) 103, red cross 131. 101 911 102 French Guyana 17 15 18 Guyana 911 913 912 Paraguay 911 Peru 105 117 116 Civil defense (disasters) 115 – Domestic violence helpline 100 Suriname 115 Uruguay 911 Venezuela 171
  • 37.  Coming Soon …  Part 4 – keep a look out for the release of Part 4 in the series -  Cultural Sensitivity  Common Cultural Faux Pas  Sources for more info on Intercultural business Available soon from TRUSYS, Inc. & The TRUSYS Institute at www.trusysinstitute.org or Jeff.starck@trusys.com
  • 38. UnitedStates|Canada|Caribbean|India|Netherland s TRUSYS  About TRUSYS DELIVERS VALUE FOR  True System Designers, Limited (TRUSYS) is a leading provider of integrated Risk, Security,  Architects & Engineers Emergency, and Crisis Management advisory.  Specializing in Building  Our company was founded by a CEO Information Modeling (BIM) and passionate for helping organizations to build Integrated Project Delivery (IPD), and maintain their security program. We our professionals deliver best in class consulting and engineering believe that in order for an organization to services. achieve the maximum level of protection you must to take an integrated approach to managing your security program. Our Owners / End-Users approach is to bridge the main areas of security including Risk, Security, Emergency, and Crisis TRUSYS delivers integrated Risk, Management because they are undeniably Security, Emergency, and Crisis interdependent. advisory to help build and maintain  Headquartered in Seattle, TRUSYS has a global your security program goals. reach and offers years of experience & knowledge in the security industry. TRUSYS offers defacto CSO resources, operational and Security Consultants technology consulting, system design, and Our team of professionals are project and construction management. knowledgeable and experienced  For more information contact : in security technology making  Jeff Starck at + 1 206-861-2219 (USA) TRUSYS your reliable source for design and project execution services