My experience with the Disney College Program Fall 2011.

1. MY DISNEY
COLLEGE PROGRAM
EXPERIENCE
By Jeremiah Rivera Fall
2011

2. Disneyland
Vision : “Be the Disneyland Resort that is a source of joy and inspiration to
all the world.”
Mission: “We create happiness and make dreams come true.”

3. Starting from the beginning
 Attending my first Disney College
Program informational meeting inspired
me to pursue a career in Hospitality and
Tourism Management.
 It gave me a goal to achieve and
opened up many new opportunities.
 In this presentation I will discuss my
Disney College Program experience
specifically:
 Living at Disney, Learning at Disney, and
Earning at Disney

4. Living at Disney
Housing. Rent.
Welcome to Anaheim !
Transportation.
 I choose t o l i ve i n t he
housi ng t hat w as
pr ovi ded t hr ough t he
D sney C l ege Pr ogr am
i ol .
 R ent w t aken out of m
as y
checks w eekl y.
 The housi ng w l ocat ed
as
i n D nt ow Anahei m
ow n
about 2 m l es f r omt he
i
D sneyl and R
i esor t .
 C m er assi st ance w
om ut as
pr ovi ded t o m so t hat I
e
w abl e t o t ake publ i c
as
t r anspor t at i on t o and
f r omw k and cl ass.
or

5. Living at Disney
 I w assi gned t o a
as  Li vi ng at D sneyi
Roommate r oomw t h 2 r oom at es,
i m has f ur t her devel oped
s D el and R char d.
ani i m tim m
y e anagem ent
 The H ousi ng O f i ce
f ski l l s because I had
set up m hl y
ont t o pr i or i t i ze
Activities act i vi t i es f or al l of ar r i vi ng t o cl ass and
t he i nt er ns t o enj oy w k on t i m
or e.
such as:
 I t al so i m oved m
pr y
Reflection  G ocer y Bi ngos
r net w ki ng ski l l s
or
 Speci al Tour s of because I w about t o
as
D sneyl and &
i m new connect i ons
ake
 Excl usi ve and f r i endshi ps w t h
i
w kt hr oughs of
al t he ot her i nt er ns.
t he At t r act i ons at H ng t o l i ve on a
avi
t he D sneyl and
i
budget al so enhanced

6. Space
Mountai
n Walk-
through
Thanksgivin
g Dinner
My
Roommates
Disney College Program Activities

7. Learning at Disney
Leadership Speakers Series
 Fr omt aki ng H 301 I
TM  M f avor i t e advi ce cam
y e
l ear ned t hat m ar eas of
y f r omJon St or beck, VP of
i m ovem ar e
pr ent D sneyl and
i
N w ki ng and
et or  H encour aged us t o do our
e
I nt er per sonal best f or t he guest s, and t o
C m cat i on.
om uni have f un at w k and not
or
 That i s w I enr ol l ed i n
hy al l ow l i t t l e t hi ngs t o
t he Leader shi p Speaker s hi nder us.
Ser i es cl ass.  Thi s cl ass r eal l y hel ped
expand m net w k, I w
y or as
 Each w eek speaker s f r om
even abl e t o m w t h
eet i
var i ous depar t m s
ent
sever al peopl e f r omPar k
w d shar e t hei r
oul
O at i ons and Lodgi ng
per

8. Learning at Disney
S.E.R.V.I.C.E. model
 I w al so gi ven t he
as  S.E.R .C st ands f or :
.V.I .E.
t ool s D sney has
i  Sm l e
i
devel oped t o pr ovi de  Eye C act
ont
except i onal ser vi ce t o  R espect and W comel e
i t s guest s:
 Val ue t he M c agi
 The Four Keys of t he
 I ni t i at e Guest C act
ont
D sneyl and Show
i
 C eat e Ser vi ce
r
 The C ode of Guest
Sol ut i ons
S.E.R .C
.V.I .E.
 End w t h a Thank You
i
 The 4 Keys ar e:
 These t ool s hel p cr eat e
 Saf et y, Cour t esy,
a good exper i ence f or

9. Learning at Disney
 I w t aught t hat Saf et y i s t he m
as ost
Safe D i m t ant of t he 4 Keys and w gi ven
por as
t r ai ni ng i n:
 Saf et y i n M i on
ot
 Fi r e Saf et y
C hem cal Saf et y
i
Reflectio  These t ool s i m oved m Techni cal
pr y
n Ser vi ce ski l l s because t hey gave m an
e
under st andi ng of t he f oundat i on f r om
w ch al l D sney pr ocedur es w d der i ve
hi i oul
f r om.
 They al so f ur t her devel oped m y
Expr essi ve Ser vi ce ski l l s w ch al l ow
hi ed

10. World
Of
Color
Soarin’
Pixar Over
Pals Californi
a
Earning at Disney
 I w t r ai ned as a G
as uest C r ol H
ont ost f or Pi xar
Pal s, t he W l d of C or , and ot her Speci al Event s &
or ol
 As an At t r act i ons Host at Soar i n’ Over C i f or ni a.
al

11. Earning at Disney
Guest Interaction
 W l e at w k I w abl e
hi or as  To support the Disney Key
t o i m em t he 4 Keys
pl ent of Courtesy I was trained to
and S.E.R .C M
.V.I .E. odel .
always look approachable
 I w gi ven G
as uest
I nt er act i on Tr ai ni ng f or and to say “Please” and
m r ol es i n Pi xar Pal s and
y “Thank you” w hen
t he W l d of C or .
or ol di r ect i ng guest .
 The C ast M ber R er ence
em ef  C um and t he D sney
ost es i
G de w an
ui as
i nf or m i onal t ool of t he
at Look G del i nes
ui
depar t m s and event s i n
ent suppor t ed t he Show
t he R esor t . el em s of t he D sney
ent i
 By usi ng t he R er ence
ef Keys.
G de I w abl e t o assi st
ui as
guest s w t h t hei r
i  I al so l ear ned t he 7

12. Earning at Disney
Soarin’ Over California
 Saf et y f or t he guest s and f or  Show w suppor t ed by t he use
as
Cast M ber s w pr om nent
em as i of Them Phr asi ngs and
e
dur i ng m t r ai ni ng at Soar i n’
y C um
ost es
Over C i f or ni a.
al  Ef f i ci ency w suppor t ed
as
 I w t aught how t o pr oper l y
as w t h Tar get ed Loadi ng Ti m
i es
oper at e t he di f f er ent ar eas and H l y G
our uest At t endance.
of t he At t r act i on i ncl udi ng:  Ear ni ng at D sney i m oved
i pr
 G eet i ng guest s
r m Expr essi ve Ser vi ce,
y
 Loadi ng guest s ont o t he Pr of essi onal i sm & Techni cal
,
at t r act i on Ser vi ce ski l l s
 M oni t or i ng guest on t he  W l e at w k I had t o
hi or
at t r act i on pr ovi de st el l ar guest
ser vi ce, be on t i m and
e
 Em gency Pr ocedur es
er

13. Final Points
 D i ng m i nt er nshi p I w al so abl e t o
ur y as
VoluntEARing par t i ci pat e i n sever al Vol unt EAR Event s.
S
 I supported the Children’s H ospi t al of O ange
r
Count y, w ked at a C
or ast M ber Excl usi ve
em
H l ow
al een Event , & G f t w apped pr esent s f or
i r
chi l dr en and f am l i es f or t he H i days.
i ol
Conclusion  My Disney College Program experience is something
that I will never forget. The connections I’ve built
and the memories I’ve m w l l al w
ade i ays st ay w t h
i
m e.
 I t has t aught m so m and has hel ped m
e uch e
devel op t he ski l l s w ch ar e vi t al w t hi n t he
hi i
H ospi t al i t y I ndust r y.
 I n t he f ut ur e I w ant t o pur sue a car eer w t hi n
i
t he Lodgi ng depar t m of t he W t D sney
ent al i

14. DISNEY COLLEGE PROGRAM
INTERNS
Fall 2011