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jcpenney
  REFRESH Consulting Group
  Ariel Rios
  Christina Tran
  Evelyn Shao
  Jessica Hendrawidjaja
  Stephanie Whitman
GOAL
     To fully capture the young men’s
    apparel market share in the United
                   States



  JCP
            Analysis   Product Line   Strategies   Financials
Challenge
JCPENNEY
                         Young
                         Target
                         Market

                                              Creative
    Innovative
                                              Clothing
    Advertising
                                                Line




            Effective                  Exclusive
            Marketing                  Branding

Challenge    Analysis   Product Line    Strategies   Financials
ANALYSIS
JCPENNEY
       MISSION: WINNING TOGETHER Principle
   To execute a strategic Long Range Plan that
  involves customers, associates, and shareholders

       CORE COMPETENCY : JCPENNEY BRAND

     CURRENT ISSUE                            POTENTIALS
• Capturing the young men                • Innovative
  target market                            advertising
• Product awareness                      • Creative product line
• Competitions
                                         • Exclusive branding

   Challenge   Analysis   Product Line    Strategies   Financials
TARGET MARKET PROFILE

                             BRYAN SMITH
                               • 33, Finance Manager at
                                 Microsoft, WA
                               • USD 87,750/year
                               • Loyal subscriber of GQ
                                 Magazines and Auto
                               • Interest: sports, car,
                                 business and political
                                 topics



   Challenge   Analysis   Product Line   Strategies   Financials
BEHAVIOR


43% don’t look for clothes, but buy what
they stumble across that suits them


72% says “Style is important, I want them
to fit what I consider to be my style


41% thinks Italy has the best-dressed
men




           Challenge       Analysis     Product Line   Strategies   Financials
BEHAVIOR


CAR (58%)

FITNESS (60%)

GADGET (70%)


    Challenge   Analysis   Product Line   Strategies   Financials
TREND ANALYSIS

                                           Less demand for
                                           conspicuous logo


                                           More long-lasting
                                           & everyday staple
                                           pieces


 Challenge   Analysis   Product Line   Strategies   Financials
RE-INVENTED MARKET


Men of Generation Y

Classic to Modern

Work to Casual


    Challenge   Analysis   Product Line   Strategies   Financials
SIGNATURE ITEM




              “COMPLEMENT” SPORT COAT

  Challenge   Analysis   Product Line   Strategies   Financials
PRODUCT LINE




• Color Swatch Embellishment                 • Versatile/Easily Mixed and
• Material to fit lifestyle of our man         Matched
• Pop of Color                               • Vintage Buttons

         Challenge     Analysis   Product Line   Strategies   Financials
RE-INVENTED
                        Exclusive line

                        Mid-price positioning

                        Modern, stylish, contemporary




 Challenge   Analysis    Product Line   Strategies   Financials
STRATEG
   Y
BRANDING

    ‘RE-INVENTED’ realizes that our brand is
    the source of a promise to our consumer
     Main Branding Objectives
•    Deliver message clearly
•    Confirm our credibility
•    Connect with our target prospects emotionally
•    Motivate the buyer
•    Increase User Loyalty


        Challenge   Analysis   Product Line   Strategies   Financials
RE-INVENTED BRANDING
Gain recognition in Men’s
publications: generate buzz
• Facebook & QR Code Application
Expand current market by
capturing a new target market
• Generation Y & Men, 25-35 years old

Leverage customer experience


Increase sales
• Convert prospect to loyal clients


           Challenge       Analysis     Product Line   Strategies   Financials
VISUAL MERCHANDISING
                                        • Placement:
                                          Inside main entrance in
                                          corner
                                        • Adjacencies:
                                          Levis and Dockers
                                        • One Stop Shop
                                          environment
                                        • Giant QR Code on every
                                          display
                                           • Matching ideas
                                           • Color options
  Challenge   Analysis   Product Line    Strategies   Financials
SOCIAL MEDIA

                  Less demand for
                  conspicuous logo




  Challenge   Analysis   Product Line   Strategies   Financials
MOBILE QR CODE




  JCP Challenge   Analysis   Product Line   Strategies   Financials
MEDIA ADS                                             MAGAZINES




• Ideal audience               • 3 platforms of
  profile                        advertisement:
   - Age Group                   Magazine, Website,
   - Annual Income               Mobile
   - Behavior/Interest
        Challenge   Analysis     Product Line   Strategies   Financials
FINANCIAL
    S
PRICING
                  STRATEGY: MARKET PRICE

                        PRODUCT PRICES




• Signature Sport Coat: $69.99        • T-Shirts: $19.99
• Jacket: $69.99                      • Briefcase: $59.99
• Sweaters: $39.99

      Challenge   Analysis   Product Line   Strategies   Financials
“COMPLEMENT”
  Sport Coat
JCP Profit Analysis
                                 Test Production



  Test Production                 .
  Sales at Full Price             $         41,994.00
  Sales at Discount Price         $         13,438.08
  Total Gross Sales                         55,432.08
  COGS                                      25,840.60
  Gross Margin                    $         29,591.48




Challenge   Analysis   Product Line   Strategies   Financials
JCP Profit Analysis
                                  Full Production



  Full Production
  Sales at Full Price     $ 3,499,500.00
  Sales at Discount Price   1,119,840.00
  Total Gross Sales         4,619,340.00
  COGS                      2,153,383.04
  Gross Margin            $ 2,465,956.96




Challenge   Analysis   Product Line   Strategies   Financials
SPI Profit Analysis
            Test and Full Production


        “Complement” Sport Coat
  .
  Test Production $                        8,518.88

  Full Production              $        709,906.50



Challenge     Analysis   Product Line   Strategies   Financials
ALTERNATIVE
SCENARIOS
Best Case

            Complement Sport Coat
   Best Case
   Sales at Full Price     $ 4,899,300.00
   Sales at Discount Price     559,920.00
   Total Gross Sales         5,459,220.00
   COGS                      2,461,009.18
   Contribution            $ 2,998,210.82




Challenge   Analysis   Product Line    Strategies   Financials
Worst Case

            Complement Sport Coat
   Worst Case
   Sales at Full Price     $ 2,099,700.00
   Sales at Discount Price   1,679,760.00
   Total Gross Sales         3,779,460.00
   COGS                      1,845,756.89
   Contribution            $ 1,933,703.11




Challenge   Analysis   Product Line   Strategies   Financials
Break-Even Analysis


           Complement Sport Coat
Full Production        .
Break Even Units                    43,953
Break Even Point         $    3,076,261.48




Challenge   Analysis   Product Line   Strategies   Financials
CONCLUSION
    S
JCPENNEY
                  Young
                  Target
                  Market

                                 Creative
Innovative
                                 Clothing
Advertising
                                   Line




      Effective            Exclusive
      Marketing            Branding
thank you
 questions?
APPENDIX
Presentations                   Financials
                                Pricing
Goal
                                Financial - Sport Coat
JCPenney Challenge
                                Alternative Scenarios
Analysis
JCPenney Analysis
Target Market Profile           Appendix
Target Market Behavior
Target Market Behavior(cont.)   Analysis
Trend Analysis                  Market Segmentation
RE-INVENTED                     Market Segmentation Profile
MARKET                          Market Segmentation Geographic
Signature Item
Product Line
RE-INVENTED                     Financials
Strategies                      Entire Line
Branding                        Alternative Scenarios - Full Line
RE-INVENTED BRANDING
Visual Merchandising
Social Media
QR Code
Media Ads
MARKET SEGMENTATION
        Retail Industry
MARKET SEGMENTATION
                       Retail Industry
                                    Consumer aged under 25
    This market segment holds 20% of the overall market share which is valued as $38.34 billion.
Customer Profile     Teenagers or young adults
Income               Limited disposable income
Shopping Behavior More likely to shop in smaller niche stores that offer the latest fashion
                     products
                                    Consumers aged 25 to 40
   This market segment holds 35% of the overall market share which is valued as $67.095 billion.
Customer Profile     Employed individuals, sometimes with children
Income               Steady income
Shopping Behavior        Has the ability to shop for a range of goods under one store
                         Those with children are also able to purchase goods at competitive price
                         The quality of the good is more important to consumers as opposed to its
                         label
                                    Consumers aged 41 to 65
    This market segment holds 30% of the overall market share which is valued as $57.51 billion.
Customer Profile     Key buyers of department store merchandise
Income               Higher disposable income
Shopping Behavior        Buy for their grandchildren as they have generally accumulated sufficient
                         goods for themselves
                         Tends to purchase higher-tier merchandise for themselves and their
                         family
                                    Consumers aged over 65
    This market segment holds 15% of the overall market share which is valued as $28.76 billion.
Customer Profile     Retiree
Income               Reduced disposable income stream
Shopping Behavior Reduced demand for goods sold by the industry
MARKET SEGMENTATION
        GEOGRAPHICS
RE-INVENTED
   LINE DETAILS
ENTIRE LINE
JCP Profit Analysis
                                 Test Production



   Test Production                    .
   Sales at Full Price                $    170,961.50
   Sales at Discount Price                  54,707.68
   Total Gross Sales                       225,669.18
   COGS                                     97,184.60
   Gross Margin                       $    128,484.58




Challenge   Analysis   Product Line   Strategies   Financials
JCP Profit Analysis
                                  Full Production



 Full Production
 Sales at Full Price                  $ 14,496,750.00
 Sales at Discount Price                 4,638,960.00
 Total Gross Sales                      19,135,710.00
 COGS                                    8,250,383.04
 Gross Margin                         $ 10,885,326.96




Challenge   Analysis   Product Line     Strategies   Financials
SPI Profit Analysis
            Test and Full Production

            Entire Line
 .                .
 Test Production $      32,038.88

 Full Production               $ 2,719,906.50




Challenge     Analysis   Product Line   Strategies   Financials
ALTERNATIVE
SCENARIOS
           FULL LINE
Best Case


                       Entire Line
    Best Case
    Sales at Full Price          $ 20,295,450.00
    Sales at Discount Price         2,319,480.00
    Total Gross Sales              22,614,930.00
    COGS                            9,429,009.18
    Contribution                 $ 13,185,920.82




Challenge   Analysis    Product Line    Strategies   Financials
Worst Case


     Worst Case
     Sales at Full Price     $ 8,698,050.00
     Sales at Discount Price   6,958,440.00
     Total Gross Sales        15,656,490.00
     COGS                      7,071,756.89
     Contribution            $ 8,584,733.11




Challenge   Analysis   Product Line   Strategies   Financials
Break-Even Analysis

                                                                 Break Even             Avg Units
 Style #        Item     Units Bought    Cost     Total Cost                # of stores
                                                                    Units               per Store

RO5-SCC Sport Coat       100,000        $ 30.76 $ 3,076,261.48       43,953      1,108        90

RO5-JKK Outerwear Jacket 100,000          26.00   2,600,000.00       37,148      1,108        90

RO5-SSI    Sweater       100,000          15.60   1,560,000.00       39,010      1,108        90

RO5-CGS Cardigan         100,000          19.50   1,950,000.00       48,762      1,108        90

RO5-TSS T-Shirt 1        100,000           6.50 650,000.00           32,516      1,108        90

RO5-TSG T-Shirt 2        100,000           6.50 650,000.00           32,516      1,108        90

RO5-BCA Briefcase        50,000           26.00   1,300,000.00       21,670      1,108        45



             Challenge    Analysis      Product Line    Strategies       Financials

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JC Penney, Retail Management Project

  • 1. jcpenney REFRESH Consulting Group Ariel Rios Christina Tran Evelyn Shao Jessica Hendrawidjaja Stephanie Whitman
  • 2. GOAL To fully capture the young men’s apparel market share in the United States JCP Analysis Product Line Strategies Financials Challenge
  • 3. JCPENNEY Young Target Market Creative Innovative Clothing Advertising Line Effective Exclusive Marketing Branding Challenge Analysis Product Line Strategies Financials
  • 5. JCPENNEY MISSION: WINNING TOGETHER Principle To execute a strategic Long Range Plan that involves customers, associates, and shareholders CORE COMPETENCY : JCPENNEY BRAND CURRENT ISSUE POTENTIALS • Capturing the young men • Innovative target market advertising • Product awareness • Creative product line • Competitions • Exclusive branding Challenge Analysis Product Line Strategies Financials
  • 6. TARGET MARKET PROFILE BRYAN SMITH • 33, Finance Manager at Microsoft, WA • USD 87,750/year • Loyal subscriber of GQ Magazines and Auto • Interest: sports, car, business and political topics Challenge Analysis Product Line Strategies Financials
  • 7. BEHAVIOR 43% don’t look for clothes, but buy what they stumble across that suits them 72% says “Style is important, I want them to fit what I consider to be my style 41% thinks Italy has the best-dressed men Challenge Analysis Product Line Strategies Financials
  • 8. BEHAVIOR CAR (58%) FITNESS (60%) GADGET (70%) Challenge Analysis Product Line Strategies Financials
  • 9. TREND ANALYSIS Less demand for conspicuous logo More long-lasting & everyday staple pieces Challenge Analysis Product Line Strategies Financials
  • 10. RE-INVENTED MARKET Men of Generation Y Classic to Modern Work to Casual Challenge Analysis Product Line Strategies Financials
  • 11.
  • 12. SIGNATURE ITEM “COMPLEMENT” SPORT COAT Challenge Analysis Product Line Strategies Financials
  • 13. PRODUCT LINE • Color Swatch Embellishment • Versatile/Easily Mixed and • Material to fit lifestyle of our man Matched • Pop of Color • Vintage Buttons Challenge Analysis Product Line Strategies Financials
  • 14. RE-INVENTED Exclusive line Mid-price positioning Modern, stylish, contemporary Challenge Analysis Product Line Strategies Financials
  • 15. STRATEG Y
  • 16. BRANDING ‘RE-INVENTED’ realizes that our brand is the source of a promise to our consumer Main Branding Objectives • Deliver message clearly • Confirm our credibility • Connect with our target prospects emotionally • Motivate the buyer • Increase User Loyalty Challenge Analysis Product Line Strategies Financials
  • 17. RE-INVENTED BRANDING Gain recognition in Men’s publications: generate buzz • Facebook & QR Code Application Expand current market by capturing a new target market • Generation Y & Men, 25-35 years old Leverage customer experience Increase sales • Convert prospect to loyal clients Challenge Analysis Product Line Strategies Financials
  • 18. VISUAL MERCHANDISING • Placement: Inside main entrance in corner • Adjacencies: Levis and Dockers • One Stop Shop environment • Giant QR Code on every display • Matching ideas • Color options Challenge Analysis Product Line Strategies Financials
  • 19. SOCIAL MEDIA Less demand for conspicuous logo Challenge Analysis Product Line Strategies Financials
  • 20. MOBILE QR CODE JCP Challenge Analysis Product Line Strategies Financials
  • 21. MEDIA ADS MAGAZINES • Ideal audience • 3 platforms of profile advertisement: - Age Group Magazine, Website, - Annual Income Mobile - Behavior/Interest Challenge Analysis Product Line Strategies Financials
  • 23. PRICING STRATEGY: MARKET PRICE PRODUCT PRICES • Signature Sport Coat: $69.99 • T-Shirts: $19.99 • Jacket: $69.99 • Briefcase: $59.99 • Sweaters: $39.99 Challenge Analysis Product Line Strategies Financials
  • 25. JCP Profit Analysis Test Production Test Production . Sales at Full Price $ 41,994.00 Sales at Discount Price $ 13,438.08 Total Gross Sales 55,432.08 COGS 25,840.60 Gross Margin $ 29,591.48 Challenge Analysis Product Line Strategies Financials
  • 26. JCP Profit Analysis Full Production Full Production Sales at Full Price $ 3,499,500.00 Sales at Discount Price 1,119,840.00 Total Gross Sales 4,619,340.00 COGS 2,153,383.04 Gross Margin $ 2,465,956.96 Challenge Analysis Product Line Strategies Financials
  • 27. SPI Profit Analysis Test and Full Production “Complement” Sport Coat . Test Production $ 8,518.88 Full Production $ 709,906.50 Challenge Analysis Product Line Strategies Financials
  • 29. Best Case Complement Sport Coat Best Case Sales at Full Price $ 4,899,300.00 Sales at Discount Price 559,920.00 Total Gross Sales 5,459,220.00 COGS 2,461,009.18 Contribution $ 2,998,210.82 Challenge Analysis Product Line Strategies Financials
  • 30. Worst Case Complement Sport Coat Worst Case Sales at Full Price $ 2,099,700.00 Sales at Discount Price 1,679,760.00 Total Gross Sales 3,779,460.00 COGS 1,845,756.89 Contribution $ 1,933,703.11 Challenge Analysis Product Line Strategies Financials
  • 31. Break-Even Analysis Complement Sport Coat Full Production . Break Even Units 43,953 Break Even Point $ 3,076,261.48 Challenge Analysis Product Line Strategies Financials
  • 33. JCPENNEY Young Target Market Creative Innovative Clothing Advertising Line Effective Exclusive Marketing Branding
  • 35. APPENDIX Presentations Financials Pricing Goal Financial - Sport Coat JCPenney Challenge Alternative Scenarios Analysis JCPenney Analysis Target Market Profile Appendix Target Market Behavior Target Market Behavior(cont.) Analysis Trend Analysis Market Segmentation RE-INVENTED Market Segmentation Profile MARKET Market Segmentation Geographic Signature Item Product Line RE-INVENTED Financials Strategies Entire Line Branding Alternative Scenarios - Full Line RE-INVENTED BRANDING Visual Merchandising Social Media QR Code Media Ads
  • 36. MARKET SEGMENTATION Retail Industry
  • 37. MARKET SEGMENTATION Retail Industry Consumer aged under 25 This market segment holds 20% of the overall market share which is valued as $38.34 billion. Customer Profile Teenagers or young adults Income Limited disposable income Shopping Behavior More likely to shop in smaller niche stores that offer the latest fashion products Consumers aged 25 to 40 This market segment holds 35% of the overall market share which is valued as $67.095 billion. Customer Profile Employed individuals, sometimes with children Income Steady income Shopping Behavior Has the ability to shop for a range of goods under one store Those with children are also able to purchase goods at competitive price The quality of the good is more important to consumers as opposed to its label Consumers aged 41 to 65 This market segment holds 30% of the overall market share which is valued as $57.51 billion. Customer Profile Key buyers of department store merchandise Income Higher disposable income Shopping Behavior Buy for their grandchildren as they have generally accumulated sufficient goods for themselves Tends to purchase higher-tier merchandise for themselves and their family Consumers aged over 65 This market segment holds 15% of the overall market share which is valued as $28.76 billion. Customer Profile Retiree Income Reduced disposable income stream Shopping Behavior Reduced demand for goods sold by the industry
  • 38. MARKET SEGMENTATION GEOGRAPHICS
  • 39. RE-INVENTED LINE DETAILS
  • 41. JCP Profit Analysis Test Production Test Production . Sales at Full Price $ 170,961.50 Sales at Discount Price 54,707.68 Total Gross Sales 225,669.18 COGS 97,184.60 Gross Margin $ 128,484.58 Challenge Analysis Product Line Strategies Financials
  • 42. JCP Profit Analysis Full Production Full Production Sales at Full Price $ 14,496,750.00 Sales at Discount Price 4,638,960.00 Total Gross Sales 19,135,710.00 COGS 8,250,383.04 Gross Margin $ 10,885,326.96 Challenge Analysis Product Line Strategies Financials
  • 43. SPI Profit Analysis Test and Full Production Entire Line . . Test Production $ 32,038.88 Full Production $ 2,719,906.50 Challenge Analysis Product Line Strategies Financials
  • 45. Best Case Entire Line Best Case Sales at Full Price $ 20,295,450.00 Sales at Discount Price 2,319,480.00 Total Gross Sales 22,614,930.00 COGS 9,429,009.18 Contribution $ 13,185,920.82 Challenge Analysis Product Line Strategies Financials
  • 46. Worst Case Worst Case Sales at Full Price $ 8,698,050.00 Sales at Discount Price 6,958,440.00 Total Gross Sales 15,656,490.00 COGS 7,071,756.89 Contribution $ 8,584,733.11 Challenge Analysis Product Line Strategies Financials
  • 47. Break-Even Analysis Break Even Avg Units Style # Item Units Bought Cost Total Cost # of stores Units per Store RO5-SCC Sport Coat 100,000 $ 30.76 $ 3,076,261.48 43,953 1,108 90 RO5-JKK Outerwear Jacket 100,000 26.00 2,600,000.00 37,148 1,108 90 RO5-SSI Sweater 100,000 15.60 1,560,000.00 39,010 1,108 90 RO5-CGS Cardigan 100,000 19.50 1,950,000.00 48,762 1,108 90 RO5-TSS T-Shirt 1 100,000 6.50 650,000.00 32,516 1,108 90 RO5-TSG T-Shirt 2 100,000 6.50 650,000.00 32,516 1,108 90 RO5-BCA Briefcase 50,000 26.00 1,300,000.00 21,670 1,108 45 Challenge Analysis Product Line Strategies Financials

Notas del editor

  1. Objective: trusting us for this project as your consultantThink global, fresh, hip, modern look of jc penney
  2. Direct, effective and fast way to reach end customers. Used in japan a lot for various marketing campaigGETTAG.MOBI
  3. We first define our target marketMen in generation y: modern, fashion-forward, tech-oriented, good incomeBy understanding this target market, we develop a product line, REINVENTED that will fit our customer’s want and needsOne of the item in the product line, the complement sport coat, is our signature itemAnd finally we want to sell the item, therefore, we have exclusively brand our product to attracts customer attentionEffective marketing strategies such as visual merchandising, media ads, and innovative ads by using online social media and qr code will be incorporated for the success of this business plan
  4. Objective: trusting us for this project as your consultantThink global, fresh, hip, modern look of jc penney