I gave this presentation today.IT was a great success. I hope you enjoy it.
Please contact me if you are interested in more about servant leadership, team building or lean/agile transforamtion
joseph@whitewaterprojects.com
3. Introductions
If you had a time machine when and
where would you travel to
If your house was burning down what 3
items would you save and why? (people
would be safe already)
What is one gift that you will never forget
and why?
5. Hard or Soft
Write an H next to the hard-skills
Write an S next to the soft skills
6. What is Servant Leadership?
Robert Greenleaf (1904-1990)
“The servant-leader is servant first… It begins
with the natural feeling that one wants to
serve, to serve first. Then conscious choice
brings one to aspire to lead.”
7. A little bit of Greek
στοργή - storgē
Affection
υιλία - philía
Brotherly/Sisterly Love (Philadelphia)
ἔρως - érōs
Physical, Passionate, Purely emotional, no logic
ἀγάπη - agápē
Selfless Love
10. Servant Leadership - Listening
Level 1 Listening – Waiting to say my piece
Level 2 Listening – Active Listening
Level 3 Listening – Global Listening
11. Empathy
Workers are more than just resources they
are people
Deserve respect and appreciation
12. Persuasion
Not coercion
Not authoritarian
Authority
Not Power
Convincing
Confident
Does not take advantage of position of
power
13. Growth
Intrinsic value beyond contributions as
workers
Nurtures growth :
personal
professional
spiritual
Encourages the ideas of everyone
Involve everyone in decision making
14. Building community
Identifies the means to build community
Committed to investing in building
relationships
Employees
Departments
Divisions
B2B
16. Reflect – last 24 hours
It is my privilege to be of
service. I will do whatever
I can to make life easier
for all people who cross
my path – boss,
colleagues, family
members, friends, and
random people who ask
for help.
http://www.chipscholz.com/2010/12/28/an-exercise-in-servant-leadership-and-empathy/
17. Personal Inventory
Strength Average Work on
Listening
Empathy
Healing
Awareness
Persuasion
Conceptualization
Foresight
Stewardship
Growth
Building community
18. What is the meaning?
I did not say he beat his dog.
I did not say he beat his dog.
I did not say he beat his dog.
I did not say he beat his dog.
I did not say he beat his dog.
I did not say he beat his dog.
I did not say he beat his dog.
Thanks - Zig Ziglar
19. Role Play
A lead developer and a jr. developer on
your team who have had a good working
relationship.
Recently the jr dev has grown a great deal
in knowledge and expertise and is ready
for greater challenges. The lead dev has
failed to respect this growth. Their
relationship is now becoming strained
and they have been at odds.
Discuss which Characteristics apply
Role Play how you would approach
each of these team members.
22. Recommended reading
How to Win Friends and Influence People,
in the Digital Age – Dale Carnegie &
Assoc. 2012
Servant Leadership – Robert Greenleaf
Most of what makes great leaders are soft skills. People skills.
Listening: Traditionally, and also in servant leadership, managers are required to have communication skills as well as the competence to make decisions. A servant leader has the motivation to listen actively to his fellow men and supports them in decision identification. This applies particularly to pay attention to unspoken. This means relying on his inner voice and find out what the body, mind and spirit are communicating.[4]Empathy: A servant leader attempts to understand and empathize with others. Workers may be considered not only as employees, but also as people who need respect and appreciation for their personal development. As a result, leadership is seen as a special type of human work, which ultimately generates a competitive advantage.[5]Healing: A great strength of a Servant Leader is the ability for healing one’s self and others. A servant leader tries to help people solving their problems and conflicts in relationships, because he wants to develop the skills of each individual.[6] This leads to the formation of a business culture, in which the working environment is characterized by dynamic, fun and no fear from failure.[7]Awareness: A servant leader needs to gain general awareness and especially self-awareness. He has the ability to view situations from a more integrated, holistic position. As a result, he gets a better understanding about ethics and values.Persuasion: A Servant Leader does not take advantage of his power and his status by coercing compliance; he rather tries to convince them. This element distinguishes servant leadership most clearly from traditional, authoritarian models and can be traced back to the religious views of the inventor Robert Greenleaf.Conceptualization: A servant leader thinks beyond day-to-day realities. That means he has the ability to see beyond the limits of the operating business and also focuses on long term operating goals.[8] A Leader constructs a personal vision that only he can develop by reflecting on the meaning of life. As a result, he derives specific goals and implementation strategies.[9]Foresight: Foresight is the ability to foresee the likely outcome of a situation. It enables the servant leader to learn about the past and to achieve a better understanding about the current reality. It also enables to identify consequences about the future. This characteristic is closely related to conceptualization. In contrast to the other characteristics, which can be consciously developed, foresight is a characteristic which one may be born.Stewardship: CEOs, staffs and trustees have the task to hold their institution in trust for the greater good of society. In conclusion, servant leadership is seen as an obligation to help and serve others. Openness and persuasion are more important than control.Commitment to the growth of people: A servant leader is convinced that people have an intrinsic value beyond their contributions as workers. Therefore, he should nurture the personal, professional and spiritual growth of employees. For example he spends money for the personal and professional development of the people as well as having a personal interest in the ideas form everyone and involving workers in decisions making.Building community: A servant leader identifies means to build a strong community within his organization and wants to develop a true community among businesses and institutions.[10
Listening: Traditionally, and also in servant leadership, managers are required to have communication skills as well as the competence to make decisions. A servant leader has the motivation to listen actively to his fellow men and supports them in decision identification. This applies particularly to pay attention to unspoken. This means relying on his inner voice and find out what the body, mind and spirit are communicating.[4]Empathy: A servant leader attempts to understand and empathize with others. Workers may be considered not only as employees, but also as people who need respect and appreciation for their personal development. As a result, leadership is seen as a special type of human work, which ultimately generates a competitive advantage.[5]Healing: A great strength of a Servant Leader is the ability for healing one’s self and others. A servant leader tries to help people solving their problems and conflicts in relationships, because he wants to develop the skills of each individual.[6] This leads to the formation of a business culture, in which the working environment is characterized by dynamic, fun and no fear from failure.[7]Awareness: A servant leader needs to gain general awareness and especially self-awareness. He has the ability to view situations from a more integrated, holistic position. As a result, he gets a better understanding about ethics and values.Persuasion: A Servant Leader does not take advantage of his power and his status by coercing compliance; he rather tries to convince them. This element distinguishes servant leadership most clearly from traditional, authoritarian models and can be traced back to the religious views of the inventor Robert Greenleaf.Conceptualization: A servant leader thinks beyond day-to-day realities. That means he has the ability to see beyond the limits of the operating business and also focuses on long term operating goals.[8] A Leader constructs a personal vision that only he can develop by reflecting on the meaning of life. As a result, he derives specific goals and implementation strategies.[9]Foresight: Foresight is the ability to foresee the likely outcome of a situation. It enables the servant leader to learn about the past and to achieve a better understanding about the current reality. It also enables to identify consequences about the future. This characteristic is closely related to conceptualization. In contrast to the other characteristics, which can be consciously developed, foresight is a characteristic which one may be born.Stewardship: CEOs, staffs and trustees have the task to hold their institution in trust for the greater good of society. In conclusion, servant leadership is seen as an obligation to help and serve others. Openness and persuasion are more important than control.Commitment to the growth of people: A servant leader is convinced that people have an intrinsic value beyond their contributions as workers. Therefore, he should nurture the personal, professional and spiritual growth of employees. For example he spends money for the personal and professional development of the people as well as having a personal interest in the ideas form everyone and involving workers in decisions making.Building community: A servant leader identifies means to build a strong community within his organization and wants to develop a true community among businesses and institutions.[10
Allow 10 minutes for this exerciseStudents may use multiple