Enservio Delivers Enservio, Inc. Email: ecp@enservio.com Phone: 888.567.7557 Fax: 877.776.7567 ECP Support: 888.813.8233 R Incredible Convenience Faster Claim Settlement Consistent, Quality Contents Claim Handling Increased Accuracy Improved Customer Satisfaction

1. EnservioOverview_Page1_printer.pdf 2/12/2010 2:30:39 PM
Personal Property Claims Services
Corporate Enservio’s unparalleled contents expertise can meet your organization-
Overview
speci c or claim-speci c needs.
Enservio, the Contents
R
Company , is the leading
provider of contents
inventory creation and
Field Inventory Contents inventory creation made easy.
valuation services and
Services Field Inventory Specialists coordinate with the insured to
technologies.
arrange on-site visits and work as your eyes and ears on the site.
Enservio’s focus is on
The Field Inventory Specialists are trained and certified in
providing comprehensive
Enservio’s proprietary process which allows them to quickly and
contents solutions for
accurately inventory items and to detect fraud. The team is
property carriers and their
geographically dispersed resulting in coverage nationwide. Our
policyholders. Eleven of
specialists excel in forensic reconstruction and public adjuster
the Top 15 carriers utilize
reconciliation of the loss.
Enservio to deliver the
highest levels of customer
C service, timeliness, and
M
accuracy.
Valuation Spend less time on the tedious task of researching item prices.
Y
SM
CM Service Our patented, proprietary TrueLKQ technology finds the exact
MY
Enservio match for each inventoried item by quickly accessing real-time
CY Delivers prices for millions of products from thousands of sources. Our
professional valuation team compiles all of the matches and
provides you with a complete Contents Valuation Report (CVR)
CMY
Incredible Convenience
K
delivered in an active spreadsheet (see following page). This
Faster Claim Settlement
report applies depreciation, state, county and local taxes,
enforces sublimits and contains a hyperlink to each match. We
Consistent, Quality offer quick turnaround times ranging from just 1-2 business days
Contents Claim Handling for small claims to 5-10 days for large claims (1,001+ lines) to
help you close your claims fast. The high volume of contents data
Increased Accuracy we process also allows us to provide
Improved Customer
Satisfaction
Concierge-level Handle high-value and unique items with confidence.
Service EnservioSelect offers high-touch customer service for high
net-worth claimants and removes the uncertainty of handling
unique, high-cost items on your Main Street claims. Through an
in-house team of designers, specialists, certified appraisers and a
network of specialty category experts including Antiques Road-
show appraisers, EnservioSelect brings experience and expertise
to valuations of everything from rare art pieces to odd pop
Enservio, Inc. culture collectibles.
Email: ecp@enservio.com
Phone: 888.567.7557
Fax: 877.776.7567
ECP Support:
enservio
888.813.8233
the contents company

2. EnservioOverview_Page2_printer.pdf 2/12/2010 2:49:02 PM
SM
Contents Valuation Report: TrueLKQ Match Example
Enservio’s valuation team uses the Enservio Contents Platform to quickly and accurately turn
handwritten/typed lists or voice recordings into the nal Contents Valuation Report below.
You submit: Initial Inventory
Desk Appraisal
C
You receive: Final Contents Valuation Report (excerpts below)
M
PROPERTY ITEMIZATION
Claim Number: 987654321
Y
Insured: Bond, James
Total Total Actual Cash ACV after
CM
Replace Total Total
Age Tax Replacement Depreciation Value Item Limit Item Limit
Line Room Description of Item Source Qty Cost Per Replacement Tax Rate Depreciation
(Y) Amount Cost Including Amount Including Tax Overage Including
MY
Item Cost %
Tax Including Tax (ACV) Tax
CY
Master Diamond ring 1CT, Zales
1 2 1 $1,999.99 $1,999.99 6.00% $120.00 $2,119.99 0% $0.00 $2,119.99 $619.99 $1,500.00
Bedroom white gold band. Jewelers
CMY
Set - Queen Size
2 Bedroom 9 Macy's 1 $34.99 $34.99 6.00% $2.10 $37.09 80% $29.67 $7.42 $0.00 $7.42
Sheets 300 Tread
K
Set - Twin Size
3 Bedroom 9 Macy's 1 $35.00 $35.00 6.00% $2.10 $37.10 80% $29.68 $7.42 $0.00 $7.42
Sheets 300 Thread
4 Bedroom Baby Bouncer 9 Wal-Mart 1 $34.96 $34.96 6.00% $2.10 $37.06 75% $27.80 $9.26 $0.00 $9.26
Exersaucer "smart
5 Bedroom 9 Toys R Us 1 $99.99 $99.99 6.00% $6.00 $105.99 75% $79.49 $26.50 $0.00 $26.50
steps"
6 Bedroom Crib - Marlowe 9 Toys R Us 1 $99.99 $99.99 6.00% $6.00 $105.99 75% $79.49 $26.50 $0.00 $26.50
Short sleeve maternity
7 Bedroom 9 GAP 20 $19.99 $399.80 0.00% $0.00 $399.80 75% $299.85 $99.95 $0.00 $99.95
shirt
8 Bedroom Maternity wrap dress 9 GAP 6 $34.99 $209.94 0.00% $0.00 $209.94 75% $157.46 $52.48 $0.00 $52.48
Woman's Maternity
9 Bedroom Shorts, Maternity Tie 9 JCPenney 10 $20.00 $200.00 0.00% $0.00 $200.00 75% $150.00 $50.00 $0.00 $50.00
Waist Denim Shorts.
LKQ Supporting Information - featuring hyperlinks to each matched item
PROPERTY ITEMIZATION LKQ SUPPORTING INFORMATION
Claim Number: 987654321
Insured: Bond, James
Line Room Description of Item Age(Y) Source Qty Replacement Description URL Category
Master Diamond ring 1CT, white Zales 1CT T.W. Diamond Solitaire Engagement Ring in
24053811 1
Bedroom gold band.
2
Jewelers
1
14K White Gold
http://www.zales.com/search/index.jsp?f=PAD%2FStone+Type%
Ring
Set - Queen Size Sheets 300 Charter Club Essentials "Basics" 300 Thread
24053813 2 Bedroom 9 Macy's 1 http://www.macys.com/catalog/product/index.ognc?ID=318844&PartnerID=FR
Bed Sheets
Thread Count, Cotton. Count Solid Sheet Set
Set - Twin Size Sheets 300 Thread Charter Club Essentials "Basics" 300 Thread
24053815 3 Bedroom 9 Macy's 1 http://www.macys.com/catalog/product/index.ognc?ID=318844&PartnerID=FR
Bed Sheets
Count, Cotton. Count Solid Sheet Set, Twin
24053817 4 Bedroom Baby Bouncer 9 Wal-Mart 1 Graco - Bumper Jumper, Little Jungle http://www.walmart.com/catalog/product.do?product_id=7976545&sourceid=1
Baby Bouncer
Evenflo SmartSteps Exersaucer Mega -
24053819 5 Bedroom Exersaucer “smart steps” 9 Toys R Us 1 http://www.toysrus.com/product/index.jsp?productId=2888957&CAWELAID=10
Baby Bouncer
ABCD123
24053821 6 Bedroom Crib - Marlowe 9 Toys R Us 1 Graco Travel Lite Crib - Marlowe http://www.toysrus.com/product/index.jsp?productId=3441444&CAWELAID=29
Baby Crib
Shirt Or Blouse,
24053823 7 Bedroom Short Sleeve Maternity Shirt 9 GAP 20 Printed crossover top http://www.gap.com/browse/product.do?searchCID=25781&pid=624595&scid=
Women's
Woman's Maternity Dress, Wrap
24053825 8 Bedroom 9 GAP 6 Floral drop-waist dress http://www.gap.com/browse/product.do?pid=617654002&tid=gofr1r
Dress
Dress - Black/White.
Woman's Maternity Shorts, Sport Shorts,
24053827 9 Bedroom 9 JCPenney 10 duo Active Short W/Piping http://www5.jcpenney.com/jcp/X6.aspx?ItemID=15d18e4&ItemTyp=C&GrpTyp
Maternity Tie Waist Denim Shorts. Women's
Enservio Email: ecp@enservio.com
Woman's Maternity Pants, Maternity Plus Demi-Panel Stretch Twill Capri Pants And Jeans,
16 Tech 10 Bedroom Maternity Roll-Panel Twill Pants.
24053829 Circle 9 Wal-Mart 5
Pants Phone: 888.567.7557
http://www.walmart.com/catalog/product.do?product_id=6561584
Women's
Natick, MA 01760 Woman's Maternity Bra, Playtex18- Playtex - Expectant Moments Pointelle Nursing
Fax: 877.776.7567
24053831 11 Bedroom 9 Wal-Mart 5 http://www.walmart.com/catalog/product.do?product_id=880121&sourceid=15
Bra, Women's
www.enservio.com Hour Original Comfort Strap Bras. Bra, Style 4426 ECP Help Desk: 888.813.8233
Evenflo - Comfort Select
Evenflo Comfort Select Performance Breast Baby Feeding -