Presentation of ThinkData @ Korean National Information Society Agency (NIA)

1. ThinkData: a Data Protection and
Transparency Awareness Service based
on Storytelling
National Information Society Agency (NIA)
Seoul, South Korea
Prof. Jean-Henry Morin
University of Geneva – HEC
Institute of Services Science
Jean-Henry.Morin@unige.ch
http://jean-henry.com/
Seoul, November 5, 2012

2. Outline
• Intro & Context
• ThinkServices in a nutshell
• ThinkGroup on Data Protection and Transparency
• ThinkData : Data Protection & Transparency
awareness service
• Results and Feedback
• Future work & Discussion
J.-H. Morin

3. in a nutshell
• Think (do) Tank – on Services Science and Innovation
• Created in 2008
• University of Geneva Institute of Services Science (ISS) – State
of Geneva Technology Foresight office (CTI)
• Swiss registered non profit association since 2010
« ThinkServices offers an open co-creation space in a
living lab inspired approach, in order for its participants
to sustainably harness the dynamics of services. »
J.-H. Morin

4. Methods & Approach
Crea
te th
e Se
rvic
e Box
• A Think (do) Tank…
… all about “design”
• Design Science
uture
b er the F
Remem
nds
re Tre
• Design Thinking Shape th
e F ut
u
• Service Design
J.-H. Morin

5. ThinkGroup on :
Data, Society & Transparency
(TG-DST)

6. Timeline
• August 2010 : initial contacts with data protection commissioners
• Fall 2010 : Planning and Invitations
• 14 Jan 2011 : ThinkGroup Kick Off meeting
• 20+ participants
• Definition of the Objectives / Means / Deadline
• 3 h per month over 1 year
• Initial design brief: “ A Self Evaluation Kit
for Data Protection and Transparency ”
• Result : Launch of ThinkData on Jan 27, 2012
J.-H. Morin
.ch

7. ThinkData.ch
Interactive self-awareness service on Data
Protection and Transparency in organizations
7
J.-H. Morin

8. Storytelling
Intro
Trigger
Incident
Solution
Conclusion
Legal references & principles
What to
do External
resources
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9. Filtering and Navigation
By Theme
By job function By data types
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10. Over 40 Scenarios
… and growing !
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11. PDF Takeaway
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12. Other Features
• Glossary
• Key terms and legal principles
• Engaging the community
• Submit your own story
J.-H. Morin

13. Open License – Share & Remix!
http://creativecommons.org/licenses/by-nc-sa/3.0/deed.en_US
J.-H. Morin

14. The Team
Ø Giovanna Di Marzo Serugendo, professeure, ISS, Université de Genève
Ø Nicolas Ducret, designer, Genève
Ø Isabelle Dubois, préposée à la protection des données et à la transparence (PPDT), Genève
Ø Patrick Genoud, conseiller en technologie et prospective, Observatoire Technologique, Etat de Genève
Ø Olivier Glassey, professeur, IDHEAP, Lausanne
Ø Jean-Henry Morin, professeur, ISS, Université de Genève
Ø Giorgio Pauletto, conseiller en technologie et prospective, Observatoire Technologique, Etat de Genève
Ø Catherine Pugin, Spécialiste système et sécurité informatique, (PFPDT), Berne
Ø Anne Catherine Salberg, préposée suppléante à la protection des données et à la transparence (PPDT), Genève
Ø Claudia Saviaux Druliolle, directrice, ressources humaines du Pouvoir judiciaire, Genève
Ø Jean-Philippe Walter, préposé fédéral suppléant à la protection des données et à la transparence (PFPDT), Berne
J.-H. Morin

15. With the Support of
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16. ThinkData key Web Metrics
500+ hours of service use
Web metrics Values
Number of days service availability 282
Number of unique visitors 9’235
Actions (page views) 40’286
Average visit duration 3 min 15s
Average actions per visit 4.7
Number of distinct countries 42
Summary of ThinkData key Web analytics figures since service
launch on Jan. 27, 2012 (source : Piwik, as of Nov 1, 2012)
J.-H. Morin

17. Usage & Feedback
• As an “FAQ like” screening tool for
organizations
• As a training tool for raising awareness
• As a way to alert or warn
• Personal verification use
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18. Current Status
• Multilingual :
• 2012 : French + German
• 2013 : + Italian + English
• Transfer to Swiss Data Protection
& Transparency authorities :
• Under discussion
J.-H. Morin

19. Communicating ThinkData
• International Contacts
• France : CNIL
• AFAPDP : Monaco, Nov 21-23, 2012
• Scientific
• 2012 IFIP eGov Conference Workshop,
University of Agder, Norway, Sept 5, 2012
• Jurix 2012 : 25th International Conference on
Legal Knowledge and Information Systems,
University of Amsterdam, The Netherlands, Dec
17-19, 2012
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20. What’s Next ?
• 2013: Minor upgrade
• A graphical “seal” to show authoritativeness of stories
• Scenarios available as structured open data
• The use of drawings to illustrate the scenarios
• Back office workflow for managing scenarios
• Redesigned interface incl. customization, RSS feeds,
comments, tags, public stats, etc.
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21. What’s Next ?
• 2014 Challenge:
• Multijurisdictional
• Serious gaming
• Open Data API
• Open Source
• Beyond:
• Establish ThinkData as a global reference
service for Data Protection and
Transparency
J.-H. Morin

22. What’s Next ?
.or.kr
http://thinkdata.ch/
@ThinkData101 http://on.fb.me/yeVnxY
J.-H. Morin
Join the conversation…

23. 관심을 가져 주셔서 감사합니다
… Q & A
Contacts:
@jhmorin Prof. Jean-Henry Morin
University of Geneva – CUI
http://ch.linkedin.com/in/jhmorin Institute of Services Science
http://iss.unige.ch/
http://jean-henry.com/ Jean-Henry.Morin@unige.ch
http://www.slideshare.net/jhmorin