Sample Presentation created to instruct G.E. associates on how to properly handle JCPenney purchase disputes in an efficient manner.All sensitive details have been edited for privacy.

1. Resolution Services Overview By Jim Reciniello Resolution Services (RS) April 2006

5. Special Notes: Day, Date. Time, Year, Shell ID (FIP) and note afterwards Look Here

6. Disputes Select Disputed Purchase

7. Used for Catalog, Custom Decorating or Furniture only Item was not charged properly upon purchase Place full amount of purchase in dispute and notate below how much credit the customer wanted. Something on the bill they do not recognize

8. Add specific notes with any dispute reasons in this area before submitting. Previously selected disputed item displayed All questions must be checked

9. “ Previous Requests” either related or not “ Add Priority Notes” as needed “ End Call” will either trigger a new case or will add notes to an existing case Closed or Pending

11. Everything above the line is a credit, below charge. Total (TTL) is at the bottom. Summary 116.48 CR 19.99 CR 679.00 DB 49.99 DB 40.00 TAX 632.52 TOT Store Receipt Sample