JISC Project: CRM Self Analysis Tools and Process Mapping

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Overall project update. The vision: To develop an open source self-analysis toolkit, empowering Higher Education Institutions (HEIs) to think through their people, process and technology issues before, during or after a Business and Community Engagement (BCE) orientated Customer Relationship Management (CRM) implementation. Matthew Donaghy: The University of Nottingham

Educación Tecnología Empresariales

JISC Project: CRM Self Analysis Tools and Process Mapping Project Findings and Tools Dr Matthew Donaghy Project Manager

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