Jive and Alcatel-Lucent will examine how a social intranet can help you find experts within your company and boost innovation.
Jive is the world's #1 social business platform. We help employees, customers and partners connect, collaborate and communicate to achieve breakthrough results in sales, marketing, customer service and workforce productivity.
Learn more at http://bit.ly/1aTo6Vq
2. Today’s Speakers
2
Shaun Slattery
Social Business Strategist
Jive Software
Gia Lyons
Director, Product Marketing
Jive Software
Jem Janik
Social Business Consultant
Alcatel-Lucent
5. Official info & comms Finding info & experts Getting work done
6. Official info & comms Finding info & experts Getting work done
To drive
Strategic
Alignment
Innovation Productivity
7. Official info & comms Finding info & experts Getting work done
Strategic Alignment Innovation Productivity
8. Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Strategic Alignment Innovation Productivity
mobile access
reach & sentiment
KPI metrics
executive dashboard
9. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
10. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Email
Phone calls
Conf rooms
Web mtgs
Chat
messaging
Wikis
MS Office
Google
Docs
SharePoint
Dropbox
Basecamp
CRM, ERP
Develop
products
Develop
campaigns
Update
websites
Plan events
Launch
products
Create client
presos
Write
proposals
Manage client
projects
Resolve
customer
issues
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
actions
decisions
context
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
11. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Email
Phone calls
Conf rooms
Web mtgs
Chat
messaging
Wikis
MS Office
Google
Docs
SharePoint
Dropbox
Basecamp
CRM, ERP
Develop
products
Develop
campaigns
Update
websites
Plan events
Launch
products
Create client
presos
Write
proposals
Manage client
projects
Resolve
customer
issues
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
actions
decisions
context
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
All connected in a
single system of
collaboration and
communication.
12. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Email
Phone calls
Conf rooms
Web mtgs
Chat
messaging
Wikis
MS Office
Google
Docs
SharePoint
Dropbox
Basecamp
CRM, ERP
Develop
products
Develop
campaigns
Update
websites
Plan events
Launch
products
Create client
presos
Write
proposals
Manage client
projects
Resolve
customer
issues
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
actions
decisions
context
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
We focused on this last month.
13. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Email
Phone calls
Conf rooms
Web mtgs
Chat
messaging
Wikis
MS Office
Google
Docs
SharePoint
Dropbox
Basecamp
CRM, ERP
Develop
products
Develop
campaigns
Update
websites
Plan events
Launch
products
Create client
presos
Write
proposals
Manage client
projects
Resolve
customer
issues
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
actions
decisions
context
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
Let’s focus on this now.
16. Where does “newness” come from in the
enterprise?
• New connections among disparate people or ideas
• Novel approaches to problems
• Awareness of changing conditions
17. New connections among disparate people or
ideas
17
• Looser social network have
fewer, slower exchanges.
Source
18. New connections among disparate people or
ideas
18
• Looser social network have
fewer, slower exchanges.
• Denser social networks have
more, faster exchanges.
Source
19. New connections among disparate people or
ideas
19
• Looser social network have
fewer, slower exchanges.
• Denser social networks have
more, faster exchanges.
Source Juan
20. New connections among disparate people or
ideas
20
• Looser social network have
fewer, slower exchanges.
• Denser social networks have
more, faster exchanges.
• Jive customers create denser
networks through new employee
on-boarding and by
encouraging online connection.
Source
21. New connections among disparate people or
ideas
21
• Looser social network have
fewer, slower exchanges.
• Denser social networks have
more, faster exchanges.
• Jive customers create denser
networks through new employee
on-boarding and by
encouraging online connection.
Source
24. At Alcatel-Lucent…
• Part of company onboarding package
• “Lobby” groups to get you started
• “Get Help With Anything” group – an informal concierge
service via @ mentioning your network connections
25. Novel approaches to problems
25
• Create structured
innovation places for…
– Product Ideas
– Process Improvement
– Key initiatives such as
reducing environmental
footprint
– Time-boxed “idea jams”
26. Novel approaches to problems
26
• Create loosely structured
places for…
– Q&A, requests for help, ask the
experts
– Targeted cross-functional
opportunities
– Open information exchange
27. Awareness of changing conditions
27
Create targeted places for and
ask employees to engage in…
• Sharing news from the field
• Sharing feedback from
customers, potential customers
• Sharing competitive information
(pricing, positioning, traps)
• Sharing “hot topics” at
conferences, user-group
meetings
• Etc.
• Etc.
A “sensor network”
From Harvard’s Sensor Networks Lab:
http://fiji.eecs.harvard.edu/Volcano
28. At Alcatel-Lucent…
28
• “Business Press Coverage” group
– Email “pushes” are available
– Activity stream notifications
– Can ask clarifying questions
– Communications professionals actively pay attention to this group
• “StrongHer” group
– Gender diversity focus
– Unleashing feminine ingenuity across the company
– 15% of members are male
– Inspiring and innovative conversations