1. The rise of teleworking
Types of IT-aided work
Same time Different time
electronic shift-
Same place electonic work
work
Different global virtual
place
telework
teams

2. IT for IT-aided work
Same time Different time
.Presentations .shared folders
Same place .Electronic whiteboards .Change tracking
Different .e-Chat
.file sharing
place .Desktop sharing
.e-mail
IT for IT-aided work
Same time Different time
+All present to address issues +Optimization of time
+Read body language +Documented history
Same place
-Personality conflicts -Hard to maintain momentum
-Agenda can get off-track -Forfeit benefits of socialization
+Real-time action +Worlwide contributions
+Save $/time +Lack of peer pressure
Different place
-Misread signals -Cultural differences
-‘Poorer communication -Forfeit benefits of interaction

6. IT for IT-aided work
Same time Different time
+All present to address issues +Optimization of time
+Read body language +Documented history
Same place
-Personality conflicts -Hard to maintain momentum
-Agenda can get off-track -Forfeit benefits of socialization
+Real-time action +Worlwide contributions
+Save $/time +Lack of peer pressure
Different place
-Misread signals -Cultural differences
-‘Poorer communication -Forfeit benefits of interaction

7. challenges &
opportunities
managerial
practices
employees’
practices
The opportunity of telework
Technology
- Performance; Connectivity; Portability
Information/Knowledge Work
> 70% of work is information intensive
Globalization
- of markets, products and resources/labour

8. Opportunities of e-work
Greater flexibility
Saves time and costs
Increases communication and learning
across organization
Encourages appreciation of diversity
Opportunities of e-work
Schedule and geographic flexibility
Increased number and types of learning
opportunities
Much improved access to valuable
information
More opportunity to network, meet, and
become friends with colleagues

9. Employees’ practices?
You call Marie to discuss an assignment,
in the background you can hear ‘Oprah.’
What do you do?
Challenges of e-work
Invisibility
Isolation
Overwork
Procrastination

10. Invisibility
Communication 101
high % of messages transmitted via body
language
The 50-feet rule
closer proximity increases collaboration
Out of sight is out of mind
honest oversights lead to undermining of trust,
productivity & performance
fewer opportunities for management feedback
Isolation
Working & behavioural preferences
extraverts, “people who need people”
High tech does not eliminate the need for
high touch & interactions with human
beings

11. Overwork
Increased burn-out
longer hours
difficulty in separating office & home
lives
“Work ! always "er# I can hear $ %one, I can
hear $ fax - I’& ju' quickly check my e-mail.”
Procrastination
Dealing with distractions
goes hand-in-hand with overwork & burn-out
Self-motivator extraordinaire
individuals must:
institute routines
maintain momentum
keep connected with processes & co-workers
Self-disciplined to “get on with it”

12. Managerial practices
design
Choosing employees
Choosing tasks
Control
Replicate on-site surveillance
Strong culture
Socialization
Socialization
Mandatory hotelling for complex work
Mandatory training for simple work
Choosing tasks

13. Choosing employees
Control

14. Socialization
more to come...

15. *User*