This document discusses verbal and nonverbal communication. It identifies two main symbol systems: verbal communication uses words, while nonverbal communication refers to human attributes and actions other than words that have shared meanings. Nonverbal communication can reinforce, negate, remove, emphasize, or supplement verbal messages. It then categorizes and defines different types of nonverbal communication, including facial expressions, eye behavior, kinesics, physical appearance, proxemics, paralanguage, chronemics, haptics, olfaction, and silence.

1. VERBAL AND NON VERBAL
COMMUNICATION
Jo I. Bartolata
Bicol University

2. TWO SYMBOL SYSTEMS
• Verbal makes use of
words, either written or
spoken.
• Non verbal refers to the
attributes or actions of
human beings other
than the use of words
themselves, which have
socially shared
meanings

3. Functions of NVC
Repetition – to reinforce through redundancy
Contradiction – to negate the verbal message
Substitution – to remove the verbal
communication
Accentuation – to emphasize verbal message
Complementation – to supplement the verbal
message
Regulation-to control the flow of a conversation

4. CATEGORIES OF NVC
• Facial Expression
• Eye Behavior
• Kinesics
• Physical Appearance
• Proxemics
• Paralanguage
• Chronemics
• Haptics
• Olfaction
• Silence

5. Facial Expression
Facial expression involves the arrangement of facial muscles to
communicate emotional states or reactions to messages

6. Eye Behavior
The eyes are “the
windows to the soul;”
Eyes can mirror a
limitless range of
Emotions and states
of being

7. Kinesics
Kinesics is the
study of
Human body
movement,
including
Gestures, facial
expression,
Eye behavior
and rate of
Walk.

8. Physical Appearance
This includes everything from the top of the head to the sole
of the feet.

9. Proxemics
The use of space by human beings; refers
to physical arrangement and distance

10. Paralanguage
Also known as vocalics; relates to the wordless sounds you
hear; it concerns how something is said rather than what is
said.

11. Chronemics
How you set and structure your time
speaks about you!

12. Haptics
Haptics is the study of touch and touching

13. Olfaction
The forgotten sound; recognition of odors

14. Silence
Silence is the lack of sound