Summit 2013 - Beg1: Improving the Customer Experience - Coverity
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First impressions are critical when it comes to hiring. That’s why Jobvite customer Coverity makes certain its applicants have a red-carpet experience right from the start. In this insightful session, we’ll learn tips and tricks from Coverity as we walk through a real-world jobseeker experience—from the initial application process to a post-submission status check. We’ll also take a look at innovative ways Coverity uses Jobvite tools and apps to further enhance candidates’ impressions.
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Summit 2013 - Beg1: Improving the Customer Experience - Coverity
- 1. #jobvite13 Have them at Hello: Improving the Candidate Experience Amie Prichard Coverity, Inc. | Recruiting Lead www.linkedin.com/in/aprichard/ @amieprichard @coverity
- 2. #jobvite13 Agenda • Candidate Experience with Coverity • Application Channels • Jobvite Tools for Jobseekers • Q&A
- 3. #jobvite13 Amie Prichard Amie Prichard runs recruiting for Coverity – the market leader in Software Development Testing. Amie competes head to head with Google and Microsoft to fill 100s of open reqs each year. Amie has worked in recruiting and marketing for such companies as Red Bull, Advanstar and the Anaheim Ducks. She has a Masters in Sports Management from USF and a BA in Social Sciences from UCI.
- 4. #jobvite13 Shameless Plug and Introduction: Leader in Development Testing Approximately 100 requisitions a year Doubled headcount in two years!
- 5. #jobvite13 Why is the Candidate Experience so Important? “The War for Talent” For Coverity: we are working with potential customers
- 6. #jobvite13 The Candidate’s Perspective: #1 question we are asked: What is the culture? • What is the work/life balance? • Why do I want to work here? • Why is your company better than XXX? • Is there room for growth?
- 7. #jobvite13 The Candidate’s Perspective: • The way you present the company needs to be honest • Your careers page, recruiting experience and interviews should all line up with this honest map back to the “real” culture • You want candidates to identify themselves with your culture
- 8. #jobvite13 Where Does the Candidate Experience Begin? • Word of Mouth – Current/Past Employees – Everyone is a recruiter! – Past candidates – Huge Compliment! • Social Networking Sites • Job Boards • Recruiters • Careers Page – Tell a story – Create employer brand – Make application easy
- 9. #jobvite13
- 10. #jobvite13 Hooray! Applicants! …Lots of applicants… • Communicate with everyone • Treat everyone like a VIP • Be responsive
- 11. #jobvite13 Interview Process Communicate All Details to Candidate Train Hiring Managers and Interviewers Warm Welcome!
- 12. #jobvite13 Offer Letters and Beyond The candidate experience doesn’t end after the interview… • Continue to communicate the offer and onboarding process • New hire training – Have a plan Week 1, 30 Day, 60 Day, 90 Day
- 13. #jobvite13 How to Improve the Candidate Experience Get organized! Survey
- 14. #jobvite13 Lessons Learned Treat others how you want to be treated Train your recruiters, hiring manager and interviewers Communicate Be Transparent