AJ Help Desk User Guide

Take Place with
AJ Help Desk

www.ajhelpdesk.com www.ajsquare.com

In this session. . .

About AJ Help Desk

How it Useful to user

Hints on Core Functionality
www.ajsquare.com
Step Wise User activity

Over all Admin and Staff Features

Who choose Help Desk

www.ajhelpdesk.com
www.ajsquare.com

About AJ Help Desk

• AJ Help Desk is a web
based customer support
software with robust Ticket
Support.
• It provides an opportunity
for experiencing the
effective Live Chat services
Support.
• This Software is an
economic, easy to use and
useful tool for the growth of
all type of business.


How it is Useful to User

• The Service of Help desk
is offered through 'SAAS'
concept.
• This application is
designed in a multi tenant
environment , delivered
as a service to multiple
customer simultaneously.
• It marvels in delivering
customized and effective
Ticket Support service.


How it is Useful to User

• Used to complement for
sharing information among
employees with in firm.
• It help customer to submit
an inquiry to the
appropriate department and
expect a timely repose.
• Community features allow
user to share their
knowledge and
experiences.


Core Functionality of
AJ Help Desk

Posting Ticket Logical and Systematic
Troubleshoot Search

Create Strong
Searching Knowledge Community to Support
Base Resource Customer

Video Tutorials available
Online Chatting with Staff for download,
members


User Activity Steps
1. Registration Process
2. Login Process
3. Posting Ticket
4. Ticket Conversation
5.Posting Forum
6. Live Chat support
7. Download Article
8. FAQ questions
9. Download PDF Guides
10.Digital Video Library
11. Troubleshooting Steps


Step 1 : Registration Process

• Registration with required
data.
• Confirm Registration with
verification link.
• Get login Help Desk
application from User
panel.


Step 2: Login Process

• Get login Help Desk
application from User panel.
• Proceed Help Desk Panel to
Post your Inquiry as Ticket.
• User can Edit Profile Details
from My account page.


Step 3: Posting Ticket

• Select Ticket Department
from the list box.
• Select corresponding
Ticket priority from the list
box.
• Post your inquiry in Ticket
Subject and message
box.
• Proceed to Ticket preview
and confirm the Ticket
posting.


Step 4: Ticket Conversation

• Post Ticket reply for the
assigned tickets.
• Do the Ticket Conversation
with assigned staff
member.
• Change the Ticket Status
us closed once staff
conversation is satisfied.
• Post Ticket ratting and
feedback about the
conversation.


Step 5: Posting Forum
• Select Category for
Forum Posting.
• Update the Forum Topic
name and description in
relevant fields.
• Check the spam word for
your forum.
• User can view Posted My
forum topic once after
admin approval.


Step 6: Live Chat Support
• Enter required information to
request Live Chat.
• Communicate with qualified
technical executive through live
chat.
• Send relevant attachment for
clear idea.
• Save your chat conversation of
future references.
• Send your chat conversation
backup to concern mail.


Step 7: Online Chat Feedback

• Logout from Live Chat
window after the
completion of chat
conversation.
• Give your feedback to
Corresponding Staff.
• Give your ratting to
corresponding Staff.


Download Article

• User can view the
Published Article
resources.
• Download the Article
attachments.
• Give ratting, comments
and post feedback for the
article.
• Send the Article to
Multiple Friend's.


FAQ Questions
• User can View lasted Posted
FAQs.
• Display the FAQ questions
according to the category
and subcategory wise.
• Setting offers numerous base
to share your thoughts and
views in order to get
essential answer.


Download PDF Guide

• User can view the Published
PDF guide for related topics.
• Download the PDF guide
attachment.
• Take Printout of the PDF
Guide.
• Give ratting, comments and
post feedback for the Guide.
• Send PDF guides to Multiple
Friends.


Digital Video Tutorial
• User can view published
Digital Video Tutorial.
• User rating and comments
option.
• Download Video content in
PDF format.
• Related Tag listing with
corresponding tag wise.
• Listing User posted
comments.


Troubleshooting Steps

• Click Main category and
select the category's sub
category.
• Select Parent step and
then click start over
button.
• Select Child step and
then click start over
button to get enough
solution.


Over all Admin & Staff Side
Features


Easily Create and
Manage Category

• Create New Category for
content management by
clicking Add Category link.
• Add category name for
content management (
Article, FAQ, Video , PDF,
Troubleshoot , Forum ).
• New category added
successfully.


Article Management
• Select main category and
sub category for posting
Article.
• Enter Article Title ,
Summary and Description.
• Select Start and End Date.
• Give Corresponding Article
Tag.
• Attach relevant files Single
or Multiple files.
• Publish the Article for User
view.

FAQ Management

• Select main category and sub
category for the posting FAQ
• Post Frequently Asked
Question regarding your site
functionality
• Manage the status of FAQ
as Active and Inactive
• Track the number of User
Hits, Comments and Ratting


Posting PDF Guide
• Select main and Sub
category for posting PDF
guides.
• Enter PDF Title , Summary
and Description.
• Attach the single and
multiple PDF files for the
guide.
• Manage the status of the
guide as Active and
Inactive.
• Track the number of User
hits, comments and ratting.


Managing Digital Video
Library
• User Select Main Category
and sub category for the
posting video.
• Post video Tutorial by
giving Title, Summary and
Description.
• Attach relevant Single or
Multiple FLV video files.
• Track number of User Hits,
Comments, Ratting for
specific video.

wm

Benefits of Help Desk - 1
1. Majority of the business is On-line, many people prefer On
line support for customer solution.

2.Customers need their questions answered quickly and
personnel need a way to effectively manage their work.

3.With the use of this product the customer and technical
support staff are better able to manage troubleshooting.

4.Help desk software is an economic, easy-to-use and useful
tool for the growth of your business.

5. Suits for any new or existing business and organization.


Benefits of Help Desk - 2
6. Community features allow user to share their knowledge and
Experiences.

7. It caters the need of people who wish to download the
valuable material in the selected format of PDF.

8. It satisfies the desire of the people who liked to download
video of all important material by use of video tutorials feature.

9. It is regarded as strategic tool for marketing and utilized by
the corporate sectors around the world.

10 Customer get more details about all the latest happenings in
the field of technology and many more.


Thank You


AJ Help Desk User Guide

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