In 2000, Jesse James Garrett first published his The Elements of User Experience diagram. In 2001, a group of practitioners signed the Agile Manifesto. Since then, User Experience and agile approaches to software development have gained traction, and have influenced how we build digital products. In this talk at UX Day Graz, Johanna outlined the opportunities and challenges UX designers face when working in an agile context, shared some of the best practices to make Agile and UX work well together, and discussed why the Lean Startup approach is opening doors for UX.

1. Collaboration.
Customers.
Con0lict?
Bridging
the
gap
between
Agile
&
UX
Johanna
Kollmann ~ @johannakoll
UX
Day
Graz,
2013
Photo
by
Jeffery
Scism
h1p://www.flickr.com/photos/jgscism/9216206232

3. Agile
is
becoming
standard
“Future
plans
to
implement
agile
grew
from
59%
in
2001
-­‐>
83%
in
2012.
Nearly
half
said
their
organization
has
5+
agile
teams
(48%),
compared
to
only
33%
in
2011.
”
VersionOne
State
of
Agile
Dev
Survey,
via
Lane
Halley
@thinknow

4. Backlog
User
story
Sprint
Scrum
Stand
up
Retrospective
Scrum
master
Kanban
Photo
by
Nigel
Howe
h1p://www.flickr.com/photos/40939157@N03/5315358341/
Sprint
Zero

5. The
Agile
Manifesto
(2001!)
Individuals
and
interactions
over
processes
and
tools
Working
software
over
comprehensive
documentation
Customer
collaboration
over
contract
negotiation
Responding
to
change
over
following
a
plan

6. While
basically
silent
about
UX
design,
Agile
thinking
offers
a
fundamental
paradigm
shift
about
how
to
interact
and
communicate
with
your
project
team
and
beyond.
~
Anders
Ramsay
@andersramsay

7. Challenges

8. How
to
make
it
work

9. Challenges

11. Sprint
0
Planning
Data
gathering
Developers
Sprint
1
Interaction
Designers
Implement
high
dev
low
UI
features
Design
for
sprint
2
Gather
customer
input
for
sprint
3
Code
Sprint
2
Implement
designs
adapted
from
a
diagram
by
Lynn
Miller
Implement
designs
Customer
data
Test
sprint
1
code
Design
for
sprint
3
Gather
input
for
sprint
4
Code
Sprint
3
Design
Design
Customer
data
Test
sprint
2
code
Design
for
sprint
4
Gather
input
for
sprint
5

12. Photo
by
FlackJacket2010
h1p://www.flickr.com/photos/47543932@N08/5976266093

13. Photo
by
Choo
Yut
Shing
h1p://www.flickr.com/photos/25802865@N08/10502482036/

14. Photo
by
Wendy
h1p://www.flickr.com/photos/7705025@N08/2463099768/

15. I
miss
research!
Photo
by
Wendy
http://www.flickr.com/photos/kalexanderson/5421517469/

16. How
to
make
it
work

17. Be
there:
you
are
part
of
the
team
Photo
by
Boston
Public
Library
http://www.flickr.com/photos/boston_public_library/5703905054/

18. h1p://www.flickr.com/photos/45581782@N00/8035308650/

19. Make
your
work
visible:
you
are
part
of
the
team

20. Champion
collaboration:
expand
your
toolkit

21. h1p://www.flickr.com/photos/menlopics/3928252631/
Pairing

22. Instead
of
“how
do
we
know
if
it’s
done”,
ask
“how
do
we
know
if
it’s
good”.
~
Lane
Halley
@thinknow

23. RESEARCH!
DATA!
Photo
by
Jorgen
Kesseler
h1p://www.flickr.com/photos/58544688@N03/5393485546

24. Lean
Startup
is
about
learning
through
experiments
with
customers
Photo
by
RDECOMh1p://www.flickr.com/photos/rdecom/7336886600

25. Build
Learn
Measure
Photo
by
RDECOMh1p://www.flickr.com/photos/rdecom/7336886600

26. Make
research
a
habit.
Qualitative
and
quantitative
(+
remote!)
‘5
users
every
friday’
Degine
research
questions
with
the
team
Be
clear
about
success
criteria
+
measures
Test
what
you
got
Train
other
people

27. Clean
up
your
debt.
Developers
refactor.
Developers
write
tests.
Key
aspects
of
quality.
Hold
a
design
retrospective.
Refactor
your
design
system.
Key
aspects
of
quality.
Photo
by
Wendy
h1p://www.flickr.com/photos/7705025@N08/2463099768/

28. Make
things
for
people,
with
people

29. Summary
Be
part
of
the
team.
Make
your
work
visible.
Collaborate,
pair.
Run
experiments,
make
research
a
habit.
Clean
up
your
debt.
Refactor
your
design
system.
h1p://www.flickr.com/photos/hannahdonovan/5900445189/

30. It’s
about
the
team
Responsibilities
&
competencies
over
roles
Expertise
over
interest
Outcome
over
process
No
ego!
Photo
by
Jeff
Golden
h1p://www.flickr.com/photos/46868900@N00/2637637797/

31. Resources
Agile
and
UX:
Two
tastes
that
taste
great
together,
Lane
Halley,
UX
Week
2013,
http://vimeo.com/74944431
Sustainable
pace,
Agile
&
The
Big
Design
Refactor,
Jonathan
Berger,
Balanced
Team
Conference
2013,
http://
design.pivotallabs.com/jpb/jpb-­‐balteam2013-­‐talk/deck/
Case
Study
of
Customer
Input
For
a
Successful
Product,
Lynn
Miller
(2005)
5
Users
every
Friday,
Tom
Illmensee
&
Alyson
Muff,
Agile
2009
Proceedings
Learning
to
play
UX
rugby,
Anders
Ramsay,
http://slidesha.re/GPfK0w
Beyond
Staggered
Sprints:
Integrating
User
Experience
and
Agile,
Jeff
Gothelf,
http://slidesha.re/9Pq3qb
Designing
the
user
experience
in
an
agile
context,
Johanna
Kollmann,
http://bit.ly/p3NmWI
Design
Pairing,
Samuel
Bowles,
UXLX
2012,
https://speakerdeck.com/shmuel/design-­‐pairing-­‐uxlx
Test
everything
you
got
regardless
of
its
polish
or
Jidelity,
Jeff
Gothelf,
http://bit.ly/n6qjTI
It’s
Our
Research:
Getting
Stakeholder
Buy-­‐In
for
UX
Research
Projects
,
Tomer
Sharon
Introduction
to
Design
Studio
Methodology,
Will
Evans,
http://uxmag.com/articles/introduction-­‐to-­‐design-­‐studio-­‐
methodology
The
KJ
Technique:
A
Group
Process
for
Establishing
Priorities,
Jared
M.
Spool,
http://www.uie.com/articles/
kj_technique/
The
new
user
story
backlog
is
a
map,
Jeff
Patton,
http://www.agileproductdesign.com/blog/the_new_backlog.html
Collaboration
games:
http://gogamestorm.com,
http://innovationgames.com/resources/the-­‐games/

32. Thank
you:
Konrad
&
Keith.
Lane
Halley,
Jonathan
Berger,
Jeff
Gothelf,
Will
Evans,
Desiree
Sy,
Anders
Ramsay,
Janice
Fraser,
William
Pietri,
Adrian
Howard,
Shawn
Crowley
&
the
rest
of
Balanced
Team.