5. What we will cover Overview of London’s Commissioning Development Programme The development of GP consortia in London Transitioning the system in London How the programme might impact you
6. Overview of London’s Commissioning Development Programme Transition GP consortia development Commissioning support NHS Commissioning Board Clinical networks working with the system to develop transitional arrangements to secure service and financial performance and transfer resource to support GP-led commissioning ensuring the development of a commissioning support market for GP consortia to draw on in delivering their commissioning responsibilities reviewing existing clinical networks in London and developing options for future networks within the new commissioning arrangements The Health White Paper: Equity and excellence: Liberating the NHS, has outlined the move to GP consortia commissioning healthcare services for England. London’s Commissioning Development Programme aims to support the development of the new system, whilst maintaining service and financial performance during transition.
31. ACTION! Lets get to Action! Action learning is a great way to: • discuss issues with others • answer questions which others might ask • develop solutions • discover commonalities and create support network
32. “ Making customer service key to your organization will keep your employees motivated and your customers happy, ensuring enduring loyalty, business success, and most importantly, a more fulfilling and meaningful experience for all.” Richard Branson
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34. Open questions: Open questions elicit longer answers, open conversation, identify issues and find detail: They usually begin with what, why, how. An open question asks the respondent for his or her knowledge, opinion or feelings Examples: What happened at the meeting? Why did he react that way? How was the party? Tell me what happened next. Describe the circumstances in more detail.
I was told once by a lecturer that every organisation should have a BIG HAIRY AUDACIOUS GOAL and I think our aim to transform public health in the region from an are of social disadvantage and poor health outcomes to one of excellence. Our HIEC is one of three in London, one of 17 nationally – Our HIEC is made up of 3 principle partners UCL Partners, Anglia Ruskin’s Post Graduate Medical Institute and Queen Mary University Our region is: North East, North Central London and Essex – 5.8 million people, equating to 10% of the UK population and unsurprisingly 10% of the NHS budget. So we are: 1 Academic Health Science centre & 8 Universities 23 NHS providers including 6 mental health trusts 17 Primary care trust & local boroughs 2 Strategic Health Authorities Commercial teams from GSK, Novartis Third sector groups
HIECs have no legal status so they are umbrella structures , with no real authority. This is both good and bad as far as I can see - we wield no authority and thus will only be successful if we have great powers of persuasion and behave in a transparent way in all of our dealings with partners So we consider our main purpose is to co-ordinate, faciltate and disseminate information, while all the time evaluating the programs we run. I was speaking to some one just last week and they described the HIECs as a slippery bar of soap, and just as you think you have clutched it, it slips from your fingers! To be honest I think this is by far the best description I have heard. This way of behaving means we are nibble, we can respond to our partners needs and we can be that source of inspiration and energy that is probably helpful in the current climate. Put simply we want to become experts and getting the right people together, at the right time to have the biggest impact!
The second example brings together people from commercial sectors, clinicians, patients through Mums-net and other forums – and is aiming to deliver a patient relationship management program. The motivators are obvious: Scale is great for commercial enterprises and researchers Empowering patients is great for people! Reduced outpatient appointments is great for hospitals who are on huge efficiency drives And certainly without each of the partners the successful grant would possibly have failed!
