27. Govt Services Today Department Agency Local Authority Department Agency Local Authority Department Agency Local Authority Unjoined Back Office Physical Channel Physical Channel Physical Channel Separate, Physical, Govt Service Producer Driven Service Delivery
28. Info Age Govt Services Department Agency Local Authority Department Agency Local Authority Department Agency Local Authority Joined Up Back Office Web Enabled Physical Government Channel Multiple Channel Mixed Economy Delivery Citizen Focused Service Delivery Government Gateway E-government Service Private & Voluntary Sector Value Added Service