Thinking tool to elicit, elaborate and document the kind of information in composing the e-services plan and architecture of aligning the use of information and communications technology to realize the performance goals of the organization.

1. BASIC THINKING TOOL ON DOING E-SERVICES
PLANNING AND ARCHITECTURE

2. Contents
Part 1: Introduction................................................................................................................................7
1.1 Executive Summary ......................................................................................................................7
1.2 Background...................................................................................................................................7
1.3 Purpose.........................................................................................................................................7
1.4 Methodology................................................................................................................................7
1.5 Framework Reference ..................................................................................................................7
Part 2: Enterprise Architecture Baseline................................................................................................9
2.1 Purpose.........................................................................................................................................9
2.1.1 Mandate ................................................................................................................................9
2.1.2 Mission ..................................................................................................................................9
2.1.3 Vision.....................................................................................................................................9
2.2 Outcomes .....................................................................................................................................9
2.2.1 Goals......................................................................................................................................9
2.2.2 Objectives..............................................................................................................................9
2.2.3 Products/Services..................................................................................................................9
2.3 Programs ......................................................................................................................................9
2.3.1 Key Result Areas....................................................................................................................9
2.3.2 Critical Success Factors..........................................................................................................9
2.3.3 Key Performance Indicators ..................................................................................................9
2.3.4 Services................................................................................................................................10

3. 2.3.5 Projects................................................................................................................................10
2.3.6 Funds ...................................................................................................................................10
2.3.6 Fund Requirement...............................................................................................................10
2.3.7 Funds Source .......................................................................................................................10
2.4 Functions ....................................................................................................................................11
2.4.1 Core Functions.....................................................................................................................11
2.4.2 Non-Core Functions.............................................................................................................11
2.4.3 Tasks ....................................................................................................................................11
2.4.4 Controls ...............................................................................................................................11
2.4.5 Deliverables.........................................................................................................................11
2.5 Stakeholders...............................................................................................................................12
2.5.1 Internal Stakeholders ..........................................................................................................12
2.5.2 External Stakeholders..........................................................................................................12
2.6 Organization ...............................................................................................................................13
2.6.1 Business Unit .......................................................................................................................13
2.6.2 Location ...............................................................................................................................13
2.6.3 Linkages –Government Entities, Regulators, Cooperation, etc..........................................13
2.7 Process Model ............................................................................................................................14
2.7.1 Business Unit .......................................................................................................................14
2.7.2 Tasks and Activities..............................................................................................................14

4. 2.7.3 Process Controls..................................................................................................................14
2.7.4 Input & Output ....................................................................................................................14
2.7.5 Process Deliverables............................................................................................................14
2.8 Data Model.................................................................................................................................15
2.8.1 Information and Data..........................................................................................................15
2.8.2 Data Relationship ................................................................................................................15
2.8.3 Data Interoperability ...........................................................................................................15
2.9 Application Model ......................................................................................................................16
2.9.1 Application Systems ............................................................................................................16
2.9.2 Application Functionality.....................................................................................................16
2.9.3 Application Input and Output Source and Consumer .........................................................16
2.9.4 Application Input and Output Requirement .......................................................................16
2.9.2 Application Procedures Validation & Verification...............................................................16
2.10 Security Model..........................................................................................................................17
2.10.1 Risks to Mitigate................................................................................................................17
2.10.2 Standards & Policies..........................................................................................................17
2.10.3 Security Services................................................................................................................17
Technology Model............................................................................................................................18
IT Governance & Management ........................................................................................................19
Control Objectives............................................................................................................................19

5. Roles & Responsibilities....................................................................................................................19
Functional Flow Chart.......................................................................................................................19
Part 3: Enterprise Architecture Gaps....................................................................................................20
3.1 Performance Metrics..................................................................................................................20
Process Reference Model.............................................................................................................20
Service Reference Model..............................................................................................................20
Data Reference Model..................................................................................................................20
Application Reference Model.......................................................................................................20
Technology Reference Model.......................................................................................................20
Security Reference Model............................................................................................................21
Governance Reference Model......................................................................................................21
3.2 Capability Maturity Model .........................................................................................................21
Process Maturity Model...............................................................................................................21
Service Maturity Model................................................................................................................21
Data Maturity Model....................................................................................................................21
Application Maturity Model.........................................................................................................22
Technology Maturity Model.........................................................................................................22
Security Maturity Model ..............................................................................................................22
Governance Maturity Model........................................................................................................22
Part 4: Enterprise Architecture Change Requirements........................................................................23

6. 4.1 Performance Reference Model ..................................................................................................23
4.2 Process Reference Model...........................................................................................................23
4.3 Service Reference Model............................................................................................................23
4.4 Data Reference Model................................................................................................................23
4.5 Application Reference Model.....................................................................................................23
4.6 Technology Reference Model.....................................................................................................23
4.7 Security Reference Model ..........................................................................................................23
4.8 Governance Reference Model....................................................................................................23
Part 5: E-Services Strategic Roadmap ..................................................................................................24
5.1 Vision..........................................................................................................................................24
5.2 Goals...........................................................................................................................................24
5.3 Change Requirements ................................................................................................................24
5.4 Key Performance Indicators .......................................................................................................24
5.5 Solutions.....................................................................................................................................24
5.6 Action and Schedules .................................................................................................................24
5.6 Investment and Costs.................................................................................................................24

7. Part 1: Introduction
1.1 Executive Summary
1.2 Background
The background describes the business context to compel the need for enterprise architecture
documentation. It provides the situation that call for an enterprise blueprint that provides the
framework for the integrative alignment of the enterprise’s model of performance, business, service,
data, information, infrastructure, security and governance in the planning, design, implementation,
evaluation and continual improvement of ICT solution and services.
1.3 Purpose
The purpose defines the end states to be achieved in the development of enterprise architecture. It
outlines the expected outcomes for the stakeholders, and contribution to the improvement of the
enterprise’s performance scorecard. It lists the essential products of enterprise architecture that are
usable to planning, design, development, evaluation and continual improvement of services that create
value through the use of information and communications technology.
1.4 Methodology
Methodology describes the approach on how to initiate, plan, implement and close the
development of the enterprise architecture. It identify the organization, processes, data gathering,
analytical tools to properly elicit, elaborate, draw, analyze and agree the components that compose the
understanding and implementation of the enterprise architecture.
1.5 Framework Reference
Framework reference is agreed guidance on how to structurally and logically establish the
requirements and components of the enterprise architecture. It provides reference of the structured

8. components to baseline, and the standards to benchmark the gaps and requirements. Commonly used
frameworks to understand the enterprise architecture are Zachman Enterprise Architecture, The Open
Group Architecture Framework and the Federal Enterprise Architecture. To establish gaps and
requirement the framework references come from capability maturity models, industry performance
standards and business performance metrics.

9. Part 2: Enterprise Architecture Baseline
2.1 Purpose
2.1.1 Mandate
2.1.2 Mission
2.1.3 Vision
2.2 Outcomes
2.2.1 Goals
2.2.2 Objectives
2.2.3 Products/Services
2.3 Programs
2.3.1 Key Result Areas
Program Name Program Key Result Areas
2.3.2 Critical Success Factors
Program Key Result Areas Program Critical Success Factors
2.3.3 Key Performance Indicators
Program Critical Success Factors Program Key Performance Indicators

10. 2.3.4 Services
Program Key Performance Indicators Supporting Services
2.3.5 Projects
Program Key Performance Indicators Project Name
2.3.6 Funds
Program Name Budget Requirement
2.3.6 Fund Requirement
Program Name Total Amount of Funds
2.3.7 Funds Source
Program Name Source of Funds

11. 2.4 Functions
2.4.1 Core Functions
Core Function Official Name Organizational Outcome
2.4.2 Non-Core Functions
Non-Core Function Official Name Organizational Outcome
2.4.3 Tasks
Function Name List of Tasks Tasks Associated Activities
2.4.4 Controls
Function Name Tasks Controls
2.4.5 Deliverables
Function Name Tasks Deliverables (Product/Services)

12. 2.5 Stakeholders
Interest in terms of input-process-output
2.5.1 Internal Stakeholders
Business Unit Business Unit Location Input-Process-Output
2.5.2 External Stakeholders
Name of Organization/Sector Location Input-Process-Output

13. 2.6 Organization
2.6.1 Business Unit
Make a list of all the business units implementing and managing the functions and results
requirement of the agency.
Name of Business Units Organizational Role Organizational Responsibilities
2.6.2 Location
Business Units Number of Sites Administrative Distribution
2.6.3 Linkages –Government Entities, Regulators, Cooperation, etc.
Name of Business Units Roles & Responsibilities Dependency

14. 2.7 Process Model
2.7.1 Business Unit
Name of Business Unit Roles & Responsibilities Process Name
2.7.2 Tasks and Activities
Name of Business Unit Process Name Tasks & Activities
2.7.3 Process Controls
Process Name Tasks & Activities Controls
2.7.4 Input & Output
Process Name Input Requirement Output Requirement
2.7.5 Process Deliverables
Process Name Information Service

15. 2.8 Data Model
2.8.1 Information and Data
Process Name List of Information List of Data Element
(Conceptual)
2.8.2 Data Relationship
Process Name List of Data Tables Data Relationship
2.8.3 Data Interoperability
Process Name List of Data Tables Interoperability Domain

16. 2.9 Application Model
2.9.1 Application Systems
Name Process Application System Usage Scenario
2.9.2 Application Functionality
Application Functional Requirements Non-Functional Requirements
2.9.3 Application Input and Output Source and Consumer
Application Input Source Output Consumer
2.9.4 Application Input and Output Requirement
Application Input Requirement Output Requirement
2.9.2 Application Procedures Validation & Verification
Application Policy & Standard Reference Business Rules

17. 2.10 Security Model
2.10.1 Risks to Mitigate
Security Domain Risks to Mitigate
Physical Security
Users Security
Application Security
Systems Security
Data Security
Network Security
Security Administration
Social Engineering and Human Factors
2.10.2 Standards & Policies
Security Domain Security Standards & Policies
2.10.3 Security Services
Security Domains Security Services

18. Technology Model
• Network Architecture (access, distribution and core)
• Database System (storage, data management, development platform)
• Application Platform (framework, design reference, development methodology)
• Security (Standards & Policies, Methodology, Software and Hardware)
• Other Services (Unified Communication, CMS, File Sharing)
• Reference Standards (Business Process Management, Record Management, Security
Management, Network Management, Application Methodology, Data Management,
Project Management, IT Service Management, Quality Assurance Standard, Software
Testing Standard, Sourcing Strategy Standard)

19. IT Governance & Management
Control Objectives
Roles & Responsibilities
Functional Flow Chart

20. Part 3: Enterprise Architecture Gaps
3.1 Performance Metrics
Process Reference Model
Goals Question Metrics
Service Reference Model
Goals Question Metrics
Data Reference Model
Goals Question Metrics
Application Reference Model
Goals Question Metrics
Technology Reference Model
Goals Question Metrics

21. Security Reference Model
Goals Question Metrics
Governance Reference Model
Goals Question Metrics
3.2 Capability Maturity Model
Process Maturity Model
Level 1 Level 2 Level 3 Level 4
Service Maturity Model
Level 1 Level 2 Level 3 Level 4
Data Maturity Model
Level 1 Level 2 Level 3 Level 4

22. Application Maturity Model
Level 1 Level 2 Level 3 Level 4
Technology Maturity Model
Level 1 Level 2 Level 3 Level 4
Security Maturity Model
Level 1 Level 2 Level 3 Level 4
Governance Maturity Model
Level 1 Level 2 Level 3 Level 4

23. Part 4: Enterprise Architecture Change Requirements
4.1 Performance Reference Model
4.2 Process Reference Model
4.3 Service Reference Model
4.4 Data Reference Model
4.5 Application Reference Model
4.6 Technology Reference Model
4.7 Security Reference Model
4.8 Governance Reference Model

24. Part 5: E-Services Strategic Roadmap
5.1 Vision
5.2 Goals
5.3 Change Requirements
5.4 Key Performance Indicators
5.5 Solutions
5.6 Action and Schedules
5.6 Investment and Costs