1. SharePoint Adoption Faces Three
Barriers: Mobile, Social, And Cloud
Forrester Research
From: August 2012 Global SharePoint Usage Online Survey
Analyst contacts: John R. Rymer and Rob Koplowitz
February 2013

2. Customers are upgrading aggressively . . .
“Which version of SharePoint are you using?”
SharePoint Server 2010 81%
Microsoft Office SharePoint Server 2007 50%
Office 365 (or SharePoint Online) 12%
Windows SharePoint Services
8%
2.0, 3.0, SharePoint Foundation Services
SharePoint Portal Server 2003 8%
SharePoint Server 2013 7%
Business Productivity Online Suite (BPOS) 3%
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint
(multiple responses accepted)
Source: August 2012 Global SharePoint Usage Online Survey
© 2013 Forrester Research, Inc. Reproduction Prohibited 2

3. . . . and plan to continue doing so as the next release
arrives
“Are you planning to deploy SharePoint 2013?”
No
15%
Yes, within a
year of release
37%
Yes, more than
two years after
release
17%
Yes, within two
years of release
31%
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint
Source: August 2012 Global SharePoint Usage Online Survey
© 2013 Forrester Research, Inc. Reproduction Prohibited 3

4. Three big adoption challenges loom
SharePoint must accommodate cloud, social, and mobile
© 2013 Forrester Research, Inc. Reproduction Prohibited 4

5. SharePoint customers have not fully embraced the
promise of the cloud
“How did you deploy SharePoint?”
On-premises/cloud
hybrid environment
(Microsoft only) Other
5% 5%
Hosted version from a
provider other than
Microsoft
5%
Microsoft-hosted
service (BPOS, Office
365, SharePoint
Online)
4%
On-premises in our
data center
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint 82%
(percentages do not total 100 because of rounding)
Source: August 2012 Global SharePoint Usage Online Survey
© 2013 Forrester Research, Inc. Reproduction Prohibited 5

6. SharePoint has failed to deliver value in enterprise
social
“Which SharePoint functions have you deployed and what is your level of
satisfaction with them?”
No plans to deploy Planning to deploy Deployed, dissatisfied Deployed, satisfie
Deployed, highly
d satisfied
Sites (portal/intranet) 4% 10% 6% 58% 22%
Collaboration 2% 16% 8% 54% 20%
Search 7% 15% 20% 44% 14%
Content management 13% 14% 10% 45% 18%
Custom internal-facing apps 18% 22% 9% 39% 13%
Social 25% 38% 14% 19% 5%
Custom external- 48% 20% 5% 20% 7%
facing apps
Insights 48% 29% 7% 12% 5%
(BI/analytics)
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint
(percentages may not total 100 because of rounding)
Source: August 2012 Global SharePoint Usage Online Survey
© 2013 Forrester Research, Inc. Reproduction Prohibited 6

7. As mobile devices spread, SharePoint is not meeting
expectations for mobile access
“Do you have a SharePoint mobility solution?”
No, we are waiting for
Microsoft to support
the devices we use
(e.g., Android, iOS) Yes
12% 9%
No, but we have a
strategy to implement
SharePoint for mobile
devices
24%
Did you know?
91% of respondents do not
No provide mobile access to
56% SharePoint.
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint
(percentages do not total 100 because of rounding)
Source: August 2012 Global SharePoint Usage Online Survey
© 2013 Forrester Research, Inc. Reproduction Prohibited 7

8. What it means
• Microsoft SharePoint is the centerpiece of many enterprises’ collaboration and
content strategies . . .
• . . . but it isn’t clear to us that enterprises will continue to invest in SharePoint
for social, web content, and content delivery functionality.
• Customers also struggle to adopt SharePoint’s full range of features, which
hurts the long-term business value of the product.
• Business management’s satisfaction with SharePoint and perception of its
value is hurt by uninspired user experiences.
• Microsoft understands these customer challenges, but its various strategies to
overcome them must succeed to continue SharePoint’s growth in enterprises.
• Microsoft must fully articulate the future product strategy for SharePoint and
Yammer so clients can plan accordingly.
© 2013 Forrester Research, Inc. Reproduction Prohibited 8

9. Financial services is biggest vertical in the survey
“Which industry most closely matches your organization’s primary business?”
Financial services and insurance 25%
Technology and… 13%
Business and professional… 13%
Government 10%
Energy and utilities 9%
Healthcare, biotech, and… 7%
Manufacturing, finished goods 5%
Media and publishing 3%
Education/nonprofit 3%
Retail 2%
Manufacturing, intermediate 2%
Manufacturing, primary… 2%
Wholesale trade 1%
Transportation services 1%
Consumer services 1%
Construction and related services 1%
Other 4%
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint
(percentages do not total 100 because of rounding)
Source: August 2012 Global SharePoint Usage Online Survey
© 2013 Forrester Research, Inc. Reproduction Prohibited 9

10. Most respondents hail from enterprises
“Using your best estimate, how many employees work for your
organization worldwide?”
More than 100,000 12%
50,000 to 100,000 9%
20,000 to 50,000 13%
10,000 to 19,999 9%
5,000 to 9,999 13%
1,000 to 4,999 22%
500 to 999 7%
100 to 500 7%
Fewer than 100 7%
Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint
(percentages do not total 100 because of rounding)
Source: August 2012 Global SharePoint Usage Online Survey
© 2013 Forrester Research, Inc. Reproduction Prohibited 10