2. Today, the only messages people see and hear are the ones they
choose to see and hear. The most influential messages are from
friends and online strangers.1
THE WORLD HAS ENTERED THE
POST-ADVERTISING AGE.
1Nielsen Global Online Consumer Survey, 2009, “Global Advertising: Consumers Trust Real Friends and Virtual
Strangers the Most” http://bit.ly/9rSpU0
3. A TRADITIONAL CUSTOMER JOURNEY
… 2%, 10%
conversion?
Interruptive mass media…
Consideration
Radio
Display Ad
TV
Promotions
PR
Outdoor
POSDM
Phoner Conversion
Collateral
4. A NON-TRADITIONAL CUSTOMER JOURNEY
Banner
AD
Community
Purchase
Newspaper
AD
Magazine
AD
TV & Event
programming
POS
Magazine
Editorial
Mini
Documentary
Blog
Post
Book
Search
Twitter
Facebook
Fan Page
Brand
Web Site
Delicious
Online News
Flickr
Photos
YouTube
Mobile
Coupon
Mobile
Video
… 98% engagement.
Content and experiences create brand conversations
Custom
publishing
5. THE PRIMARY OBJECTIVE OF A
BUSINESS ( & SO, ADVERTISING)
19th Century: was to create markets
20th Century: was to create a customer
21st Century: is to create a customer
who creates a customer
• lumpen masses
• the century of the self
• tribal communities
6. But paid media stops working when you stop pouring money into it. So it’s lifetime is finite and its main function now is to jumpstart earned
media.
PAID MEDIA IS NOT GOING
TO DISAPPEAR.
7. EARNED MEDIA IS FREE, INFINITE
AND VIRAL.
IT EMPOWERS YOUR CUSTOMERS
TO CREATE MORE CUSTOMERS
(AT NO COST TO YOU).
FROM CHANNEL LOYALTY TO TALENT
LOYALTY
8. DISINTERMEDIATION AND THE RISE OF
NEW INTERMEDIARIES
8
BRAND BRAND
CUSTOMERS CUSTOMERS
(PAID)
INTER-
MEDIARIES
(PAID )
INTER-
MEDIARIES
(EARNED)
NEW
INTER-
MEDIARIES
Ad-Age
Broadcasting
Post-Ad Age
Storytelling
Clearly advertising has ‘died’… it’s just not enough anymore. What we mean by “post-advertising” is that, today, the only messages people will see and hear are the ones they choose to see and hear.Anything that isn’t interesting and relevant will be ignored. Especially marketing. Nearly everyone in marketing understands this at some level. But for us, it’s the reason we came into existence – to create campaigns and content that people will actually want to engage and interact with.
“ marketers should see themselves as trying to manipulate culture; being social engineers, not brand managers;manipulating cultural forces, not brand impressions”Guy Murphy, global planning Director for JWTFrom channel loyalty to talent loyalty
http://www.warc.com/News/TopNews.asp?ID=27337&Origin=WARCNewsEmail Word of mouth proves powerful in UKLONDON: The average consumer in the UK talks about 70 brands each week, a greater number than their US counterparts, new figures show.Word of mouth consultancy the Keller Fay Group researched nearly 2,600 British adults, covering over 26,000 online and offline conversations.It reported that the typical participant directly discussed 70 brands each week, measured against the total of 65 delivered in the US.Female shoppers mentioned 74 products by name per seven days, eight more than males, according to the company.Some 64% of respondents spoke about food and dining brands at least daily, with media and entertainment scoring 63% and beverages on 57%.Technology posted 48%, the same rating as retail and apparel, and ahead of telecoms' 47%, financial services' 43%, healthcare's 41% and automotive's 36%.Household goods came in further back on 30%, while personal care registered 29% and children's products recorded 18%.British consumers aired their views regarding the travel sector much more regularly than Americans, a gap standing at 24 percentage points.This disparity reached 12 percentage points for retail and ten percentage points for financial services and technology.Overall, 90% of brand-based WOM in the UK occurs offline, especially face-to-face, declining to 3% via email, 2% through instant messaging or SMS, and 1% on social networks, chatrooms and blogs.Encouragingly, 62% of such interactions were defined as "mostly positive", compared with just 9% in the "mostly negative" category.In 83% of discussions concerning specific goods, one contributor, at minimum, had previously used the brand in question."Both credibility and WOM impact are far higher in these situations than when nobody has had personal brand experience," said Ed Keller, ceo of the Keller Fay Group."The British might be known for being masters of understatement, but when it comes to word of mouth they are anything but reserved."Advertising featured in 17% of relevant interactions, with online the "most referenced medium" on 15% and TV on 13%, reversing US positions.Tesco, the retailer, headed the list of companies mentioned by UK customers, electronics manufacturer Sony claimed second spot and telecoms provider BT took third.Asda, another supermarket chain, and Apple, maker of the iPhone and iPad, closed out the top five.Data sourced from Keller Fay Group; additional content by Warc staff, 07 October 2010
A blog post that’s commented on. A game that’s passed from friend to friend. A tweet that sends people to a piece of useful content. A survey that allows people to be heard. A free app that helps people accomplish something. A film that sits on YouTube and tells part of your story. A helpful Facebook tool that carries your brand in its DNA. A piece on HuffPost carrying your CEO’s byline. An ebook that…
The dream of a “perfect market”first effect of Web 1.0 was to , wherever it could, remove intermediaries i.e last minute, money supermarket etc.Typically creating price comparison sites & the first globally crowd determined “perfect markets” i.eThere are many buyers and sellers so that no one individual can influence market price. Reference Adam Smith wealth of NationsAuthority to publish is vested in people you don’t know and the wisdom of crowdsIntermediaries being people you don’t know; Search Brands moving to Marx’s notion of the Commodity described in Das KapitalThere are many buyers and sellers so that no one individual can influence market priceProducers and consumers have perfect knowledge of events in the market and act upon it.The product is homogeneous so that customers are indifferent between the produce of alternative suppliersFirms and customers act individually to maximise their position.There are no barriers to the movement of goods or factors of production.
Closing the content loopNatural search vs paid for Search will flip in importance
