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Cmmi Overview And Nihilent Show Case In Cmmir Consulting.1
- 1. CMMI Overview
Nihilent Show Case in CMMI® Consulting
Presented by:
Jonathan A. Wiesman
Vice President
Nihilent
© Nihilent Technologies 2009
- 2. CMMI Overview
&
Nihilent Show Case in CMMI® Consulting
SMCMM Integration, IDEAL, and SCAMPI are service marks of Carnegie Mellon University (CMU)
® Capability Maturity Model, Capability Maturity Modeling, CMM, and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon
University. © Nihilent Technologies 2009
- 3. Agenda
CMMI Overview
Our offerings
Nihilent Strengths in CMMI
Why Nihilent
Some of our clientele
Clients Speak
Consultants Profile
© Nihilent Technologies 2009
- 4. What is CMMI?
The Capability Maturity Model Integrated (CMMI) is an integrated framework
for maturity models and associated products that integrates the two key
disciplines that are inseparable in a systems development activity: software
engineering and systems engineering.
A common-sense application of process management and quality improvement
concepts to product development, maintenance and acquisition
A set of best practices
A community developed guide
A model for organizational improvement
© Nihilent Technologies 2009
- 6. CMMI – Process Areas
Organizational Innovation and Deployment (OID)
Level 5 Optimised
Causal Analysis and Resolution (CAR)
Organizational Process Performance (OPP) Quantitatively
Level 4
Quantitative Project Management (QPM) Managed
Requirements Development (REQD)
Technical Solution (TS)
Product Integration (PI)
Verification (VER)
Validation (VAL)
Level 3 Organizational Process Focus (OPF) Defined
Organizational Process Definition (OPD)
Organizational Training (OT )
Integrated Project Management (IPM)
Risk Management (RSKM)
Decision Analysis and Resolution (DAR)
Requirements Management (REQM)
Project Planning (PP)
Project Monitoring and Control (PMC)
Project
Level 2 Supplier Agreement Management (SAM)
Management
Measurement and Analysis (M&A)
Process and Product Quality Assurance (PPQA)
Configuration Management (CM)
Level 1 Initial
Levels Process Areas Category
© Nihilent Technologies 2009
- 7. Why use CMMI?
In software and systems engineering, it is a benchmarking tool widely used by
industry and government, both in the US and abroad.
CMMI acts as a roadmap for process improvement activities.
It provides criteria for reviews and appraisals.
It provides a reference point to establish present state of processes.
CMMI addresses practices that are the framework for process improvement.
CMMI is not prescriptive; it does not tell an organization how to improve.
© Nihilent Technologies 2009
- 8. CMMI can benefit
you …
CMMI Provides
guidance for efficient, effective improvement across multiple process disciplines
in an organization
improvements to best practices incorporated from the earlier models
a common, integrated vision of improvement for all elements of an organization
© Nihilent Technologies 2009
- 9. CMMI benefits
CMMI-based process improvement benefits include
improved schedule and budget predictability
improved cycle time
increased productivity
improved quality (as measured by defects)
increased customer satisfaction
improved employee morale
increased return on investment
decreased cost of quality
© Nihilent Technologies 2009
- 10. CMMI Performance
Results…
Performance Median No of Low High
Category data
points
Cost 20% 21 3% 87%
Schedule 37% 19 2% 90%
Productivity 62% 17 9% 255%
Quality 50% 20 7% 132%
Customer Satisfaction 14% 6 -4% 55%
Return on Investment 4.7:1 16 2 :1 27.7:1
© Nihilent Technologies 2009
- 11. Process Consulting
offerings …
• End to end CMMI consulting • Value added services
Gap analysis and Action planning Build SQA practices
Implementation support Periodic SQA auditing
Readiness check Process Definition support
Formal Appraisal (Class A, B, C) Advance statistical techniques for CMMI
high maturity practices
• Trainings
SEI Authorized “Introduction to CMMI”
CMMI Overview
Implementing “High Maturity Practices”
Software Engineering Trainings
• Appraisals
SCAMPI Appraisals (Class A, B, C)
© Nihilent Technologies 2009
- 12. Strengths in CMMI
No. of SEI certified High Maturity Lead Appraiser =2
No of SEI Certified Lead Appraisers =4
No. of SEI authorized Lead Instructors =2
No of appraisals completed (incl. High Maturity) = 100+
No. of Consultants = 20
Nihilent Appraisers are SEI authorized Observer for Class B and Class C Team Leaders
Have client references for excellent work
© Nihilent Technologies 2009
- 13. Why Nihilent ?
All Lead appraisers have occupied senior positions in well established Indian software
organizations
Team of highly experienced consultants (average 10+ years) with software development
life cycle experience
Domain experience spanning verticals such as manufacturing, banking finance,
embedded, telecom, utilities etc
International consulting experience (15+ countries)
Partnership and collaborative approach
Practical and pragmatic solutions
Cluster of Excellence (CoE) program for SMEs for cost benefits
Youngest company to achieve ISO 9001: 2000 and CMMI accreditations
© Nihilent Technologies 2009
- 16. Some of esteem
clientele … 1
T-System (India division) – Europe’s number one telecom company having its offshore development centre in
India. The total size of India centre is around 1500 resources. Nihilent helped to achieve CMMI Maturity Level 3.
Neusoft (China) – A Chinese Software Company having size of 15000 resources. Nihilent helped their audio division
which is of 400 resources to achieve CMMI (V1.1) Level 5 and also CMMI (V1.2) Level 5
Capgemini (India Multi-division) – A US based Software Company having its development centre in Pune,
Hyderabad, and Chennai of around 6500 resources. These divisions are appraised on SW-CMM Level 5. Nihilent
helped their Pune, Hyderabad Chennai divisions for achieving Level 5 on CMMI V1.2
Standard Bank (South Africa) – A leading banking organization in South Africa. The bank has its Infrastructure
division that supports software development and maintenance to SBSA. Nihilent is helping this division for defining,
enhancing and implementing processes based on CMMI and ITIL frameworks. Nihilent has deputed 6 Process
Consultants since the last two years.
Nedcor Bank (South Africa) – A large South African Bank having its Technology operation division of 8000
resources. Nihilent helped this TO division to reach SW-CMM Level 2 and subsequently CMMI Level 3. This was the
first CMM and CMMI appraisal conducted in South Africa.
© Nihilent Technologies 2009
- 17. Some of esteem
clientele … 2
SARS (South African Revenue Services –SA) A South African Government organization involved in Excise,
custom and income tax services. Nihilent helped their IT division of 200 resources for defining System and software
development life cycle process using CMMI and ITIL framework.
SunGard (Offshore India Division) – A leading US based insurance company having its offshore development
centre in India. The division is having 100+ resources. Nihilent helped to achieve CMMI Level 2.
Valeo (Egypt) – One of the leading automotive suppliers having its embedded software division in Egypt. Nihilent
helped this division to achieve CMMI Level 3.
IBM (Egypt) – Cairo Technical Development Center (CTDC) of IBM having 500 resources. Nihilent helped CTDC, to
achieve CMMI Level 3, CMMI Level 5. At present Nihilent consultants are working for their re-appraisal initiatives
for Level 5
UK-based world leader in mobile telecommunications company (UK) - Is a business technology firm,
involved in providing high quality business services to Vodafone. Nihilent helped this company in defining and
institutionalizing the processes for their IT division using CMMI and Testing Maturity framework.
Other than these, there are many more Indian and overseas clients where Nihilent either provide end-to-end
consulting services or provide only SEI appraisal services.
© Nihilent Technologies 2009
- 18. Clients Speak …1
Nedcor South Africa (AS and T&O Division)
Once again it has been a pleasure working with you. You have not only the right skills but also the enthusiasm and passion for their work.
Your ability to impart knowledge and expertise with the rest of the team is admirable, in particular his practical advise in SQA and
measurements processes. Your contribution has made an impact on the team in general and the project as a whole. Your pragmatic way of
dealing with tasks, sense of humour and above all, integrity makes you an integral part of any team.
Nedcor’s team has certainly been enriched by your contribution and we look forward to working with him again in the near future.
Pieter van Zyl - Manager
Application Services and SEPG
Standard Bank South Africa (ITPM Division)
Nihilent consultants guide us through the processes and critically audit the progress of the phase. To date he has been most
accommodating and has brought several insights, knowledge and guidance to the team. On behalf of the team we would like to thank him
for their support to date and hope that we can continue to foster their good & mutual working relationship
Selvan Naidu – Program Manager
Standard Bank – South Africa
Cygnet Infotech Pvt Ltd, India appraised for Level 2 and Level 3)
The quality of service is very good. As a organization we had taken a target and we needed a consultant who can mentor our team.
We got all we wanted from you and are very happy with the overall service that was provided to us.
Niraj Hutheesing – MD
Cygnet Infotech Pvt Ltd
© Nihilent Technologies 2009
- 19. Clients Speak …2
Opus Software Solutions Private Ltd., Pune, India (appraised for Level 3)
We are very happy about the services given by Nihilent. Consultants provided valuable help in reviewing implementation across
projects and conducting audits. The knowledge and skill level of Lead appraiser is excellent.
Ramesh Mengawade – CEO
Opus Software Solutions Pvt Ltd
Zoom Developers Pvt Ltd, Indore (appraised for Level 3)
We thank Nihilent for their great support & guidance to achieve our success. The Lead Appraiser mentoring has meant a great deal to
us and we look forward to your continued support. I would once again like to acknowledge your support with a deep sense of gratitude.
Neha Jain – SEPG Head
Zoom Developers Pvt Ltd, Indore
Zhengzhou VCOM Science and Technology Co. Ltd China (appraised for Level 3)
We really appreciate your style of consultation: simple but efficient, humorous and considerate. You are an experienced expert for
guiding our implementation for the QMS. We have got so many useful suggestions and advices from you.
Wanglianbei – SEPG Head
VCOM, Zhengzhou, China
© Nihilent Technologies 2009
- 20. Clients Speak …3
Henan 863 Software Incubator Co., Ltd China (appraised for Level 3)
We enjoy working with you. Your explanation about CMMI practices makes us much clearer in how to modify our QMS and how to
implement in projects. We've got a lot from you, You are a real expert.
Yang Jingbo– SEPG Head
Henan863, Zhengzhou, China
TVS Infotech Ltd, Chennai, India (appraised for Level 3)
Services with respect to Consulting, Training and Appraisal were good. Nihilent associates have exhibited good professional
attitude towards their engagement. It has been a great learning for the ATM’s as well as the interviewees. They are able to
appreciate the value of CMMI and its benefits. Replies to queries were prompt thru mails and calls.
G. Ramanathan– COO
TVS Infotech Ltd, Chennai, India
© Nihilent Technologies 2009
- 21. Consultants Profile
Ashok Sontakke
Kiran Chaudhari
Shrikant Brahme
Deepak Manjarekar
Suhas Oak
Shabbir Taiyabi
© Nihilent Technologies 2009
- 22. Ashok Sontakke
Qualification SEI Authorized SCAMPISM High Maturity Lead Appraiser for CMMI
SEI Certified SCAMPISM Lead Apprasier and Authorized Lead Instructor
SEI Observer for SCAMPISM Class B and SCAMPI Class C Team Leader
Certified Lead assessor for ISO 9001, SPICE, Tick IT
Senior assessor for EQA (European Quality Award)
CMMI® and SPI Ashok has 33+ years of Industrial experience in Quality control and quality assurance functions. He
has led more than 15 CBA-IPI assessments, 15 SCAMPI appraisals in India, China, Mauritius,
Ukraine, Egypt, and South Africa.
Prior to joining Nihilent, he has worked for organizations like QAI, Zensar, and Indian Satellite
Research Organization (ISRO)
He has executed no. of assignments in organizations working in banking financial and insurance
business domains. He was associated with MAIT Western region quality committee as a Chairman in
1998.
Education / B. Tech (Hons) Electrical engineering from IIT Mumbai
Publications / M. Tech (Hons) Comms Engg from IIT Mumbai
achievements ISO 9000 Lead assessor from Alan A Griffin & Associates, UK
Tick IT Lead assessor from NFI Quality AS, Norway
SPICE Lead assessor from European Software Institute
Key Clients
-IBM, Egypt - Nedcor Bank, South Africa - Valeo, Egypt
engagements handled
- Neusoft, China - SARS, South Africa - Cybage, India
- SunGard, India - eHorizon, India - CapGemini, India
- Aptech Software, India - T-Systems, India
© Nihilent Technologies 2009
- 23. Kiran Chaudhari
Qualification SEI Certified SCAMPISM Lead Appraiser for CMMI
SEI Authorized SCAMPISM Class B & C Team Leader
SEI Observer for SCAMPISM Class B and SCAMPI Class C Team Leader
Certified Lead auditor for ISO 9001:2008
Six Sigma – Green belt
CMMI® and SPI Kiran has over 18 years of experience spanning software and implementing Quality Systems in various
sectors of industry such as Information Technology, Electronics, Instrumentation and Automobile.
Last assignment prior to Nihilent was at Zensar Technologies Ltd., where he was senior consultant,
responsible for ISO, CMM and CMMI consulting assignments.
He has completed 16 SCAMPI appraisals
He has carried out more than 2700 hours of interim assessments of Quality Management systems at
several software organizations
As a senior consultant successfully executed number of assignments in UK, Europe, South Africa, China,
Iran and India on ISO, CMM and CMMI framework
- B.E. Electronics from Pune University
Education /
- Certified Lead auditor for ISO 9001 from TQMI (UK)
Publications /
achievements
- Six Sigma Green belt from Omnex
- Member of many process improvement groups
Key Clients - Nedcor Bank, South Africa - Fujitsu Services, UK - GIST, Iran
engagements handled - Cygnet, India - Cybage India - Zoom, India
- TVS Infotech, India - Opus Software, India - SunGard, India
- T-Systems, India - Vcom, China - NewCapec, China
-CapGemini, India - TietoEnator , Czech Rep. - Teledata Marine Sol. India
- Imperial Bank, South Africa - Bank of Uganda, Uganda - Multichoice, South Africa
© Nihilent Technologies 2009
- 24. Shrikant Brahme
Qualification SEI Certified SCAMPISM Lead Appraiser for CMMI
SEI Authorized SCAMPISM Class B & C Team Leader
Certified Lead auditor for ISO 9001:2008
Six Sigma – Black belt
CMMI® and SPI
Shrikant has over 19 years of experience spanning software and implementing Quality Systems in
various sectors of industry such as Information Technology, Electronics, Communication and
Automobile.
Last assignment prior to Nihilent was at TUV Rheinland as a Manager Western Region for CMM,
PCMM and ISO 27001
He has completed 14 SCAMPI A appraisals
He has carried out more than 1500 hours of interim assessments of Quality Management systems at
several software organizations
As a senior consultant successfully executed number of assignments in UK, South Africa, China, Italy
(Milan), Hong Kong and India on ISO, CMM and CMMI frameworks.
Education / - B. Sc. (Physics) and B.E. Electronics from Pune University
Publications / - Certified Lead auditor for ISO 9001 from TQMI (UK)
achievements - Six Sigma Green belt from Omnex
- Nedcor Bank, South Africa - Henan 863, China - MTRC, HK
Key Clients - Transco, UK - VCOM, China - DCRTI, India
engagements handled - Newcapec, China - ICL, Milan - DSRM, India
- Tech Process, India
© Nihilent Technologies 2009
- 25. Deepak Manjarekar
Qualification Certified Lead Auditor for ISO 9001:2008
SEI authorized “Introduction to CMMI” training
Certified Software Quality Analyst
CMMI® and SPI Deepak has over 21 years of experience in managing quality and implementing Quality Systems in
various sectors of industry such as Information Technology, Automobile, and Engineering.
Last assignment prior to Nihilent was at eHorizon India Pvt. Ltd., where he was heading the SEPG and
Training functions and responsible for process definition, process training, process implementation,
process measurement, process audit and process improvement.
Lead the CMMI level 3 project at eHorizon and achieved the level 3.
Established organization wide Metrics tool for measuring process and project performance.
As Management Representative successfully lead different organizations for ISO 9001, QS 9000 and
TS 16949 quality system accreditation.
He has conducted in-house training program for CMM / CMMI overview, ISO 9001 Quality System,
Metrics Definition, 7 QC Tools, SPC, 5S – Housekeeping, ISO Auditing etc.
- M.E. (Industrial Engineering and Management) from Indore University
Education /
- Certified Lead auditor for ISO 9001 from SGS Yarsley ICS (UK)
Publications /
- Certified Software Quality Analyst from QAI
achievements
- Member of many process improvement groups
Key Clients - STL, Kenya - Trigyn, India- Aftek Infosys, India
engagements handled - Opus Software, India - Sena Systems, India - DSRM, India
- Henan 863, China - e-Zest Solutions, India - Glodyne, India
© Nihilent Technologies 2009
- 26. Suhas Oak
Qualification Certified Lead auditor for ISO 9001:2008
SEI authorized “Introduction to CMMI” training
CMMI® and SPI Suhas has around 10 years of varied experience in Software development, ISO 9001 :2000 and
CMM/CMMI process improvement. He is ISO 9001:2000 Lead Auditor.
He has end-to-end life cycle experience of implementing CMMI level 5 processes. He has carried out
more than 400+ hours of interim assessments of QMS at several software organizations, in the areas
of Gap analysis, Process definition, Process deployment, Metrics Definition, Establishment of
organizational capability Baselines.
His professional experience includes stints with Zensar, HP, and IBM & NIHILENT .
Last assignment prior to Nihilent was at IBM, where he was QA/SEPG Manager, responsible for
Process Audits and Improvement activities.
- MCM (Computer Science) from Pune University.
Education /
- Certified Lead auditor for ISO 9001:2000.
Publications /
- Training on ISO and CMMI.
achievements
Key Clients - SARS, SA - HP, USA & India. - VIAS, Egypt
engagements handled - Standard Bank, SA - GM, USA -Infinitum – UK
-Tech Process, India - Eresource, India - Imperial Bank, SA
© Nihilent Technologies 2009
- 27. Shabbir Taiyabi
Qualification Certified Lead auditor for ISO 9001:2008
Undergone SEI authorized “Introduction to CMMI” training
Participated in CMMI level 3 Appraisal as an ATM
Certified ITIL Foundation
CMMI® and SPI Shabbir has 6+ years of varied experience in Software Quality Assurance and Process Engineering, ISO
9001:2000, CMM/CMMI and ITIL based process improvements and process consulting.
He has end to end life cycle experience of Implementing CMMI Level 3 and ITIL processes. He has
strong experience in process gap analysis, definition and reviewing processes, and its associated
artifacts
He has carried out more than 800+ hours of interim assessments of QMS at several Software
organizations, in the areas of Process Gap analysis, Process definition, Process deployment, Metrics
Definition, Establishment of SQA, SEPG functions and organizational capability Baselines.
Education / MCS (Master of Computer Science) from Pune University.
Publications / Certified Lead auditor for ISO 9001:2000
achievements ITIL Foundation Certified
Awarded by client for “Service Excellence”
Article on “People Management for Project Management” published by “PMI-Pune” chapter in
October 2006
Key Clients
engagements handled - Standard Bank, South Africa - Nedbank, South Africa
- Glodyne Technoserve, India - DSRM, India -
- TechProcess, India - E-Zest, India
- SENA Systems, India
© Nihilent Technologies 2009
- 28. Contact - India
India - Pune India - Mumbai
Nihilent Technologies Pvt. Ltd. Nihilent Technologies Pvt. Ltd.
4th Floor, Weikfield Citi Infopark, 205, Kakad Chambers, 132, Annie Besant Road,
Nagar Road, Pune 411 014 Worli, Mumbai - 400 018
Tel.: +91 (20) 39846100 Tel.: + 91 (22) 2495 5684/ 89/90
Fax: +91 (20) 39846499 Fax: + 91 (22) 2498 1565
Contact Person: Ms. Priyanka Hegde Contact Person: Ms. Priyanka Hegde
Email id: priyanka.hegde@nihilent .com Email id: priyanka.hegde@nihilent .com
India - Chennai
Nihilent Technologies Pvt. Ltd.
C/O- DataCraft India Ltd,
Citi Tower, 6th Floor No. 117,
Sir Theagaraya Road, T. Nagar
Chennai 600-017, India
Tel.: +91-44-28151175
Contact Person: Mr. J Vignesh
Email id: j.vignesh@nihilent.com
© Nihilent Technologies 2009
- 29. Contact – Middle East
Kingdom of Saudi Arabia Ali Bin Ali Technology Services
Al-Kanar Arabia Co. Ltd. Ali Bin Ali Group Center
C/o Dimension Data, Level 4, Tower 1 Umm Ghuaylina, Al Wahab Street,
North, Tatweer Towers, Dhoha, Qatar
4th Southbound King Fahad Highway, Crossing
King Abdulla Street, Tel.: +97 43512530
Contact Person: Mr. Sunil Deorukhkar
Tel.: +966 1494 6029 Email id: sunil.deorukhkar@nihilent.com
Fax: +966 1 2008190
Cell: +966 (54) 837 2202
Contact Person: Mr. Ajay Dhoot
Email id: a.dhoot@nihilent.com
© Nihilent Technologies 2009
- 30. Contact - International
South Africa United States
Nihilent Technologies Pvt. Ltd., Nihilent Technologies, Inc.
35, Wierda Road West 929 East Main Street
Wierda Valley, Sandton Suite 117
Johannesburg Mount Joy, PA. 17552
South Africa USA
Tel.: +27 (11) 881 3682 Tel.: +1 (717) 475 9662
Fax: +27 (11) 881 3699
Contact Person: Mr. Jonathan A. Wiesman
Contact Person: Mr. Vineet Bahal Email id: jonathan.wiesman@nihilent.com
Email id: bizdevafrica@nihilent.com
United Kingdom Turkey
Nihilent Technologies Pvt. Ltd., PROYA Profesyonel Yazılım Çözümleri ve
C/o Dimension Data, Danışmanlık Tic. Ltd. Şti.
Fleet Place House, Çetin Emeç Bul. 4. Cad. No:4/7 06460
2 Fleet Place, Öveçler/ANKARA, TÜRKİYE
London EC4M 7RT
United Kingdom Telefon: +90 312 4722704
Faks: +90 312 4722709
Tel.: +44 (0) 207 651 7104/7000 Mobil: +90 554 8985987
Fax: +44 (0) 207 651 7001
Contact Person: Mr. Mustafa Utku Goker
Contact Person: Mr. Robin Rastogi E-posta: ugoker@proya.net
Email id: bizdevuk@nihilent.com
© Nihilent Technologies 2009
- 31. Nihilent promises you better and faster process improvement to meet your
client’s expectations
© Nihilent Technologies 2009