1. iPad Self Service SolutioniPad Self Service Solution
Solution storyboard & walkthrough

2. • Each waiter is assigned
their own iPod Device
• On this runs the iWaiter
application.
• It is used to manage the
customer session.
Process WalkthroughProcess Walkthrough

3. • The waiter signs on to
the application using
their Infogenesis POS
swipe card.
• The waiter is then
validated against the IG
POS system
Process WalkthroughProcess Walkthrough

4. • The waiter can now
manage the guest
sessions – create a new
one, manage or end an
existing one.
• The guest is validated
using a payment method
such as GA, Folio, Room,
IA or Credit Card.
Process WalkthroughProcess Walkthrough

5. • The waiter now select the
number of iPad devices
that will be issued to the
guest.
• All the devices will feed
into the same check in
Infogenesis
Process WalkthroughProcess Walkthrough

6. • The waiter is presented
with a summary of the
guest session that will be
created.
• This results in an empty
check being created in
Infogenesis.
• Also check is made to
ensure that the method
of payment is valid.
Process WalkthroughProcess Walkthrough

7. • The session is created
and a PIN number is
generated. The PIN is
used to indentify each
guest session.
Process WalkthroughProcess Walkthrough

8. • The waiter then selects
an iPad and enters the
session PIN number.
• This associates the guest
with the device.
Process WalkthroughProcess Walkthrough

9. • The device retrieves the
session information
based on the PIN
entered.
• Guest is given the iPad to
begin self service.
Process WalkthroughProcess Walkthrough

10. • The guest can select the
language of their choice.
• All elements of the
solution are translated
including product
information and
application components.
Process WalkthroughProcess Walkthrough

11. • User can browse the
menu.
• This screen shows the
Wine Search.
• Wines displayed in
progressive order or price
order.
• Guest can filter the wines
based on a combination
of Type, Variety, Country
etc.
Process WalkthroughProcess Walkthrough

12. • Guest can select a wine
from the list to view more
information.
• Links provided to other
information sources such
as videos, images &
documents.
• Guest can add the item
to their check.
Process WalkthroughProcess Walkthrough

13. • Information such as
Tasting Notes or award
certificates may be
presented.
Process WalkthroughProcess Walkthrough

14. • Guest may browse food
items.
Process WalkthroughProcess Walkthrough

15. • The application can
suggest wines that are
complementary to the
food items using the wine
classification codes.
• Hard links between
products can also be
implemented in order to
up/cross sell.
Process WalkthroughProcess Walkthrough

16. • When guest has added
the items they want to
order to the check, they
can then send them to
the server for
fullfillement.
Process WalkthroughProcess Walkthrough

17. • When guest has added
the items they want to
order to the check, they
can then send them to
the server for fulfilment.
• Each order that is place
causes a message to be
sent to the waiter.
• Items also print to
Kitchen/Bar printer.
Process WalkthroughProcess Walkthrough

18. • Waiter can recall check at
any time using iPod
application.
Process WalkthroughProcess Walkthrough

19. • The guest can recall the
full information for their
check at any time.
Process WalkthroughProcess Walkthrough

20. • The guest can send
messages to the waiter
using the iPad
• These will be delivered to
the waiters iPod.
Process WalkthroughProcess Walkthrough

21. • Waiters can take
ownership of the guest
session in the event of
the original waiters shift
ending etc.
Process WalkthroughProcess Walkthrough