Submit Search
Upload
How can social business increase your sales ibm community meeting april 2012
•
2 likes
•
1,013 views
Friedel Jonker
Follow
How can Social Business increase your sales ? IBM Community Meeting, April 2012
Read less
Read more
Business
Technology
Report
Share
Report
Share
1 of 28
Download now
Download to read offline
Recommended
Lotusphere/Connect 2012 - Opening Session
Lotusphere/Connect 2012 - Opening Session
IBM Danmark
IBM Connect Sofia 2013, Key Note, Robert Blatnik
IBM Connect Sofia 2013, Key Note, Robert Blatnik
IBS Bulgaria
Linux in a Private Cloud with Social Business on System z
Linux in a Private Cloud with Social Business on System z
IBM India Smarter Computing
Key Note IBM Connect Comes To You Ron Boevink
Key Note IBM Connect Comes To You Ron Boevink
ICCTY
Lotusphere 2012 - The social business update
Lotusphere 2012 - The social business update
IBM Collaboration Solutions - Denmark
Sean Poulley Social Business in the Cloud
Sean Poulley Social Business in the Cloud
Mauricio Godoy
Social Networking 3 - Final
Social Networking 3 - Final
Willie Favero
Social Business: Engaging Customers and Putting your Content into a Social Co...
Social Business: Engaging Customers and Putting your Content into a Social Co...
IBM Danmark
Recommended
Lotusphere/Connect 2012 - Opening Session
Lotusphere/Connect 2012 - Opening Session
IBM Danmark
IBM Connect Sofia 2013, Key Note, Robert Blatnik
IBM Connect Sofia 2013, Key Note, Robert Blatnik
IBS Bulgaria
Linux in a Private Cloud with Social Business on System z
Linux in a Private Cloud with Social Business on System z
IBM India Smarter Computing
Key Note IBM Connect Comes To You Ron Boevink
Key Note IBM Connect Comes To You Ron Boevink
ICCTY
Lotusphere 2012 - The social business update
Lotusphere 2012 - The social business update
IBM Collaboration Solutions - Denmark
Sean Poulley Social Business in the Cloud
Sean Poulley Social Business in the Cloud
Mauricio Godoy
Social Networking 3 - Final
Social Networking 3 - Final
Willie Favero
Social Business: Engaging Customers and Putting your Content into a Social Co...
Social Business: Engaging Customers and Putting your Content into a Social Co...
IBM Danmark
BLUG IBM Sametime 8.5.2
BLUG IBM Sametime 8.5.2
Vincent Perrin
Eventi IBM Business Get Social - Italia
Eventi IBM Business Get Social - Italia
Alessandro Chinnici
Sbr India 2012 Keynote
Sbr India 2012 Keynote
pchandor
IBM Messaging and Collaboration solutions: an introduction
IBM Messaging and Collaboration solutions: an introduction
Jacques Pavlenyi
Gina poole 2013
Gina poole 2013
jowen_evansdata
Whitepaper: Web 2.0 @ work: how CIOs can help drive business returns by impr...
Whitepaper: Web 2.0 @ work: how CIOs can help drive business returns by impr...
IBM
Open Integration Approach – A Key Is Options | Buzzient
Open Integration Approach – A Key Is Options | Buzzient
TBJ Investments, LLC
Visible Social Business Results, cont.: LCTY 2011, Sofia.
Visible Social Business Results, cont.: LCTY 2011, Sofia.
IBS Bulgaria
IBM Collaboration Forum - Exceptional Web Experiences and Project Northstar
IBM Collaboration Forum - Exceptional Web Experiences and Project Northstar
IBM Sverige
Addressing Top CEO Priorities through Social Media Marketing and Metrics
Addressing Top CEO Priorities through Social Media Marketing and Metrics
Jacques Pavlenyi
Initializing and launching your social business initiatives: social from the ...
Initializing and launching your social business initiatives: social from the ...
Jacques Pavlenyi
IBM @ SXSW: Giving Your Collaboration Tools a Brain
IBM @ SXSW: Giving Your Collaboration Tools a Brain
Jacques Pavlenyi
Business Gets Social, BGS2012, Sofia
Business Gets Social, BGS2012, Sofia
IBS Bulgaria
Building a social enterprise at IBM
Building a social enterprise at IBM
Jacques Pavlenyi
20110916 social business agenda
20110916 social business agenda
Flávio Mendes
Sb Overview Gartner Pcc Sept 2011
Sb Overview Gartner Pcc Sept 2011
pchandor
Ibm learning for columbia u grad school of business
Ibm learning for columbia u grad school of business
Sarah Siegel
Smarter Workplace of the Future
Smarter Workplace of the Future
Stephan Beck
IBM Lotusphere Comes To You - Italia (Feb 2011)
IBM Lotusphere Comes To You - Italia (Feb 2011)
Alessandro Chinnici
Ibm social strategy for sugar crm
Ibm social strategy for sugar crm
Yves Van Seters
Social Business Use Cases
Social Business Use Cases
Djalma Britto
The state of marketing 2012 ibm's global survey of marketers final
The state of marketing 2012 ibm's global survey of marketers final
Chris Wright
More Related Content
What's hot
BLUG IBM Sametime 8.5.2
BLUG IBM Sametime 8.5.2
Vincent Perrin
Eventi IBM Business Get Social - Italia
Eventi IBM Business Get Social - Italia
Alessandro Chinnici
Sbr India 2012 Keynote
Sbr India 2012 Keynote
pchandor
IBM Messaging and Collaboration solutions: an introduction
IBM Messaging and Collaboration solutions: an introduction
Jacques Pavlenyi
Gina poole 2013
Gina poole 2013
jowen_evansdata
Whitepaper: Web 2.0 @ work: how CIOs can help drive business returns by impr...
Whitepaper: Web 2.0 @ work: how CIOs can help drive business returns by impr...
IBM
Open Integration Approach – A Key Is Options | Buzzient
Open Integration Approach – A Key Is Options | Buzzient
TBJ Investments, LLC
Visible Social Business Results, cont.: LCTY 2011, Sofia.
Visible Social Business Results, cont.: LCTY 2011, Sofia.
IBS Bulgaria
IBM Collaboration Forum - Exceptional Web Experiences and Project Northstar
IBM Collaboration Forum - Exceptional Web Experiences and Project Northstar
IBM Sverige
Addressing Top CEO Priorities through Social Media Marketing and Metrics
Addressing Top CEO Priorities through Social Media Marketing and Metrics
Jacques Pavlenyi
Initializing and launching your social business initiatives: social from the ...
Initializing and launching your social business initiatives: social from the ...
Jacques Pavlenyi
IBM @ SXSW: Giving Your Collaboration Tools a Brain
IBM @ SXSW: Giving Your Collaboration Tools a Brain
Jacques Pavlenyi
Business Gets Social, BGS2012, Sofia
Business Gets Social, BGS2012, Sofia
IBS Bulgaria
Building a social enterprise at IBM
Building a social enterprise at IBM
Jacques Pavlenyi
20110916 social business agenda
20110916 social business agenda
Flávio Mendes
Sb Overview Gartner Pcc Sept 2011
Sb Overview Gartner Pcc Sept 2011
pchandor
Ibm learning for columbia u grad school of business
Ibm learning for columbia u grad school of business
Sarah Siegel
Smarter Workplace of the Future
Smarter Workplace of the Future
Stephan Beck
IBM Lotusphere Comes To You - Italia (Feb 2011)
IBM Lotusphere Comes To You - Italia (Feb 2011)
Alessandro Chinnici
Ibm social strategy for sugar crm
Ibm social strategy for sugar crm
Yves Van Seters
What's hot
(20)
BLUG IBM Sametime 8.5.2
BLUG IBM Sametime 8.5.2
Eventi IBM Business Get Social - Italia
Eventi IBM Business Get Social - Italia
Sbr India 2012 Keynote
Sbr India 2012 Keynote
IBM Messaging and Collaboration solutions: an introduction
IBM Messaging and Collaboration solutions: an introduction
Gina poole 2013
Gina poole 2013
Whitepaper: Web 2.0 @ work: how CIOs can help drive business returns by impr...
Whitepaper: Web 2.0 @ work: how CIOs can help drive business returns by impr...
Open Integration Approach – A Key Is Options | Buzzient
Open Integration Approach – A Key Is Options | Buzzient
Visible Social Business Results, cont.: LCTY 2011, Sofia.
Visible Social Business Results, cont.: LCTY 2011, Sofia.
IBM Collaboration Forum - Exceptional Web Experiences and Project Northstar
IBM Collaboration Forum - Exceptional Web Experiences and Project Northstar
Addressing Top CEO Priorities through Social Media Marketing and Metrics
Addressing Top CEO Priorities through Social Media Marketing and Metrics
Initializing and launching your social business initiatives: social from the ...
Initializing and launching your social business initiatives: social from the ...
IBM @ SXSW: Giving Your Collaboration Tools a Brain
IBM @ SXSW: Giving Your Collaboration Tools a Brain
Business Gets Social, BGS2012, Sofia
Business Gets Social, BGS2012, Sofia
Building a social enterprise at IBM
Building a social enterprise at IBM
20110916 social business agenda
20110916 social business agenda
Sb Overview Gartner Pcc Sept 2011
Sb Overview Gartner Pcc Sept 2011
Ibm learning for columbia u grad school of business
Ibm learning for columbia u grad school of business
Smarter Workplace of the Future
Smarter Workplace of the Future
IBM Lotusphere Comes To You - Italia (Feb 2011)
IBM Lotusphere Comes To You - Italia (Feb 2011)
Ibm social strategy for sugar crm
Ibm social strategy for sugar crm
Similar to How can social business increase your sales ibm community meeting april 2012
Social Business Use Cases
Social Business Use Cases
Djalma Britto
The state of marketing 2012 ibm's global survey of marketers final
The state of marketing 2012 ibm's global survey of marketers final
Chris Wright
Future of business ecosystemes
Future of business ecosystemes
SugarCRM
Social Business Practices shared by IBM Vice President Sandy Carter
Social Business Practices shared by IBM Vice President Sandy Carter
ibmvietnam
Lotusphere 2012: Social Business Example - Safebook
Lotusphere 2012: Social Business Example - Safebook
Herbert Wagger
IBM Webinar: Beyond the Hype, Using Social Media to Enhance Your Customer E...
IBM Webinar: Beyond the Hype, Using Social Media to Enhance Your Customer E...
Chris Wright
Social Business Transformation at IBM - From Social Connections 2015 in Boston
Social Business Transformation at IBM - From Social Connections 2015 in Boston
Ed Brill
Connections Platform Integration - LS2012
Connections Platform Integration - LS2012
Lidia Vikulova
Social crm forum 2012 09 - andreas uthmann - blueconomics - nimble social c...
Social crm forum 2012 09 - andreas uthmann - blueconomics - nimble social c...
vibrio. Kommunikationsmanagement Dr. Kausch GmbH
Lotusphere 2012 AD105
Lotusphere 2012 AD105
Niklas Heidloff
Staying Productive with Social Streams
Staying Productive with Social Streams
Luis Benitez
Visible Social Business Results: LCTY 2011, Sofia
Visible Social Business Results: LCTY 2011, Sofia
IBS Bulgaria
Social Media ROI: The Real Value of Social
Social Media ROI: The Real Value of Social
Marcel Santilli
BDD302 - Transforming into a Social Business Partner
BDD302 - Transforming into a Social Business Partner
cmcasas
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pc
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pc
pchandor
Ibm connections4 webcast
Ibm connections4 webcast
EmmarHoel
The BrainYard Webcast - Social Business & Social Analytics - 3/1/12
The BrainYard Webcast - Social Business & Social Analytics - 3/1/12
Mark Heid
Lotusphere 2012: AD105 - Use IBM Domino and Xpages for your social business
Lotusphere 2012: AD105 - Use IBM Domino and Xpages for your social business
Herbert Wagger
Sandy carter
Sandy carter
Daniel Watts
Euro*MBA Winterschool Social CRM
Euro*MBA Winterschool Social CRM
Blueconomics - Empowering B2B Relationships.
Similar to How can social business increase your sales ibm community meeting april 2012
(20)
Social Business Use Cases
Social Business Use Cases
The state of marketing 2012 ibm's global survey of marketers final
The state of marketing 2012 ibm's global survey of marketers final
Future of business ecosystemes
Future of business ecosystemes
Social Business Practices shared by IBM Vice President Sandy Carter
Social Business Practices shared by IBM Vice President Sandy Carter
Lotusphere 2012: Social Business Example - Safebook
Lotusphere 2012: Social Business Example - Safebook
IBM Webinar: Beyond the Hype, Using Social Media to Enhance Your Customer E...
IBM Webinar: Beyond the Hype, Using Social Media to Enhance Your Customer E...
Social Business Transformation at IBM - From Social Connections 2015 in Boston
Social Business Transformation at IBM - From Social Connections 2015 in Boston
Connections Platform Integration - LS2012
Connections Platform Integration - LS2012
Social crm forum 2012 09 - andreas uthmann - blueconomics - nimble social c...
Social crm forum 2012 09 - andreas uthmann - blueconomics - nimble social c...
Lotusphere 2012 AD105
Lotusphere 2012 AD105
Staying Productive with Social Streams
Staying Productive with Social Streams
Visible Social Business Results: LCTY 2011, Sofia
Visible Social Business Results: LCTY 2011, Sofia
Social Media ROI: The Real Value of Social
Social Media ROI: The Real Value of Social
BDD302 - Transforming into a Social Business Partner
BDD302 - Transforming into a Social Business Partner
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pc
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pc
Ibm connections4 webcast
Ibm connections4 webcast
The BrainYard Webcast - Social Business & Social Analytics - 3/1/12
The BrainYard Webcast - Social Business & Social Analytics - 3/1/12
Lotusphere 2012: AD105 - Use IBM Domino and Xpages for your social business
Lotusphere 2012: AD105 - Use IBM Domino and Xpages for your social business
Sandy carter
Sandy carter
Euro*MBA Winterschool Social CRM
Euro*MBA Winterschool Social CRM
More from Friedel Jonker
Superintelligence2525 v05122018
Superintelligence2525 v05122018
Friedel Jonker
Ibm big dataandanalytics_28433_archposter_wht_mar_2014_v4
Ibm big dataandanalytics_28433_archposter_wht_mar_2014_v4
Friedel Jonker
Big data and analytics ibm digital game plan short v2 nonconf
Big data and analytics ibm digital game plan short v2 nonconf
Friedel Jonker
Indviduellverkaufen von social media zum social crm-kam final 26062014
Indviduellverkaufen von social media zum social crm-kam final 26062014
Friedel Jonker
Re7 hink performance management (pm) fj
Re7 hink performance management (pm) fj
Friedel Jonker
The transformation of leadership
The transformation of leadership
Friedel Jonker
Ibm smarter buildings 032013 friedel jonker
Ibm smarter buildings 032013 friedel jonker
Friedel Jonker
Ibm future of retail and consumer products 2013
Ibm future of retail and consumer products 2013
Friedel Jonker
Ibm smarter learning 2012
Ibm smarter learning 2012
Friedel Jonker
E mail to transformative cm os
E mail to transformative cm os
Friedel Jonker
Future of retail retail social business architektur 2012
Future of retail retail social business architektur 2012
Friedel Jonker
Ibm solutions for social selling 20120921
Ibm solutions for social selling 20120921
Friedel Jonker
Ibm working smarter in retail
Ibm working smarter in retail
Friedel Jonker
Chiefexecutivecustomer
Chiefexecutivecustomer
Friedel Jonker
Ibm is the social business leader
Ibm is the social business leader
Friedel Jonker
Smarter learning in the ibm cloud epc12363 gben
Smarter learning in the ibm cloud epc12363 gben
Friedel Jonker
MCM Marketing Centrum Münster-news auszug mit tui und ibm artikel april 2012
MCM Marketing Centrum Münster-news auszug mit tui und ibm artikel april 2012
Friedel Jonker
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...
Friedel Jonker
Mit digital media and learning participatory performance culture jenkins whi...
Mit digital media and learning participatory performance culture jenkins whi...
Friedel Jonker
Social Local Mapintelligence_for_IBM_Cognos
Social Local Mapintelligence_for_IBM_Cognos
Friedel Jonker
More from Friedel Jonker
(20)
Superintelligence2525 v05122018
Superintelligence2525 v05122018
Ibm big dataandanalytics_28433_archposter_wht_mar_2014_v4
Ibm big dataandanalytics_28433_archposter_wht_mar_2014_v4
Big data and analytics ibm digital game plan short v2 nonconf
Big data and analytics ibm digital game plan short v2 nonconf
Indviduellverkaufen von social media zum social crm-kam final 26062014
Indviduellverkaufen von social media zum social crm-kam final 26062014
Re7 hink performance management (pm) fj
Re7 hink performance management (pm) fj
The transformation of leadership
The transformation of leadership
Ibm smarter buildings 032013 friedel jonker
Ibm smarter buildings 032013 friedel jonker
Ibm future of retail and consumer products 2013
Ibm future of retail and consumer products 2013
Ibm smarter learning 2012
Ibm smarter learning 2012
E mail to transformative cm os
E mail to transformative cm os
Future of retail retail social business architektur 2012
Future of retail retail social business architektur 2012
Ibm solutions for social selling 20120921
Ibm solutions for social selling 20120921
Ibm working smarter in retail
Ibm working smarter in retail
Chiefexecutivecustomer
Chiefexecutivecustomer
Ibm is the social business leader
Ibm is the social business leader
Smarter learning in the ibm cloud epc12363 gben
Smarter learning in the ibm cloud epc12363 gben
MCM Marketing Centrum Münster-news auszug mit tui und ibm artikel april 2012
MCM Marketing Centrum Münster-news auszug mit tui und ibm artikel april 2012
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...
Mit digital media and learning participatory performance culture jenkins whi...
Mit digital media and learning participatory performance culture jenkins whi...
Social Local Mapintelligence_for_IBM_Cognos
Social Local Mapintelligence_for_IBM_Cognos
Recently uploaded
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon investment
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Falcon Invoice Discounting
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
will854175
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
panmisemningshen123
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
ZurliaSoop
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
gargpaaro
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
rwgiffor
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
believeminhh
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
tarushabhavsar
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
ssuserf63bd7
Rice Manufacturers in India | Shree Krishna Exports
Rice Manufacturers in India | Shree Krishna Exports
Shree Krishna Exports
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Adnet Communications
Buy Verified TransferWise Accounts From Seosmmearth
Buy Verified TransferWise Accounts From Seosmmearth
Buy Verified Binance Account
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Abortion pills in Kuwait Cytotec pills in Kuwait
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
hemanthkumar470700
Phases of Negotiation .pptx
Phases of Negotiation .pptx
nandhinijagan9867
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
pr788182
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting
Recently uploaded
(20)
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Rice Manufacturers in India | Shree Krishna Exports
Rice Manufacturers in India | Shree Krishna Exports
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Buy Verified TransferWise Accounts From Seosmmearth
Buy Verified TransferWise Accounts From Seosmmearth
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
Phases of Negotiation .pptx
Phases of Negotiation .pptx
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial Wings
How can social business increase your sales ibm community meeting april 2012
1.
IBM Collaboration Solutions Community
Meeting Joyce Davis April 2012 Community Facilitator twitter.com/jadintx © 2011 IBM Corporation
2.
Join us in
Lotus Greenhouse: Agenda http://ibm.co/ics-community Special intro – live from SugarCON! Social Media twitter.com/IBMSocialBiz twitter.com/IBMSocialBizUX facebook.com/IBMSocialBiz facebook.com/IBMSocialBizUX Larry Bowden Chuck Coulson Blog: ibm.com/blogs/socialbusiness IBM SugarCRM Main topic – How Can Social Business Increase As a member of the community: Your Sales? Build business relationships Receive recognition and visibility Gain technical knowledge Stay up-to-date Christopher Lamb Influence IBM's products and IBM strategy! 2 © 2011 IBM Corporation
3.
Business Gets Social
2012 Replays available! Strategy in Action: Messaging and Collaboration with Ed Brill Mastering the Art of Social Application Development with Paul Bastide and Matt Broomhall Your Social Business advantage: using IBM Sametime to integrate telephony, audio and video; tying people and customers together in powerful ways with David Price What's the Value of Social Analytics? with Pamela A. Evans Going Social in a world of Governance, Risk Management, and Compliance (GRC) with Arthur Fontaine Ready, Set, Go! How IBM Lotus Domino XPages Became Mobile with Eamon Muldoon and Tony McGuckin IBM Sametime Unified Telephony Lite: Communicating with Devices with Binh Q. Nguyen To access these replays, visit: http://www.LotusUserGroup.org/VUG. 3 © 2011 IBM Corporation
4.
Live from SugarCON
2012!! Larry Bowden IBM Vice President Web Experience Software Chuck Coulson SugarCRM Vice President Business Development 4 © 2011 IBM Corporation
5.
How Can Social
Business Increase Your Sales? Larry Bowden Christopher Lamb IBM Vice President, IBM Program Director, Web Experience Social CRM Software © 2011 IBM Corporation
6.
The world is
connected: economically, socially and technically employees customers partners Self-forming teams Leading the Becoming on-demand around fast moving conversations that define extensions of the opportunities brands enterprise 6 © 2011 IBM Corporation
7.
Social Business is
transformative for sales, marketing and customer service “If companies ... interviews with could increase Nearly 9 in 10 CEOs nearly 220 CRM their customer of 'standout' decision makers, companies, ranked adding social features retention rates by getting closer to the 5%, they could and mobile access to customer as the top CRM applications grow their profits priority, a focus for by 25% - 100%. - boosted the the future. productivity of sales Frederick - IBM Global Survey Reichheld, The people by 26.4 of CEOs 2 percent. Loyalty Effect 1 - Nucleus Research 3 1 Source: Reichheld, Frederick F., The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value, Harvard Business School Press, 2001) 2 Source: IBM Institute for Business Value, Capitalizing on Complexity: Insights from the 2010 IBM Global CEO Study, May 2010 3 Source: Nucleus Research, Market Focus Report, The Value of Mobile and Social for CRM, March 2012 7 © 2011 IBM Corporation
8.
Chuck Coulson
SugarCRM, VP, Business Development 8 © 2011 IBM Corporation
9.
SugarCon 2012 Social
Business Track Tuesday, April 24 Wednesday, April 25 Social Selling: The IBM Social CRM Tools: What Makes Sense and Transformation, Gary Burnette, IBM What Doesn’t, om Petrocelli, ESG Social Selling: The ROI for Your Turbocharging Customer Service through Social, Team, Chris Lamb, IBM Kate Leggett, Forrester Researc Business development with the The Force Multiplier for Your Business, Dr. power of LinkedIN and Natalie Petouhoff SugarCRM, Dan Kraus, Leading Results CRM and Election 2012,Brent Next Steps In Building Social Businesses, Leary, CRM Essentials Denis Pombriant, Craig Rosenberg, Brian Vellmure Expanding Your Social Business in a Global Market, Jesus Hoyos, Solvis Consulting The Science of Relationship , Michael Wu, Lithium Technologies © 2011 IBM Corporation
10.
Transform from Sales
Force Automation to Social Selling Focus on management Focus on selling 10 © 2011 IBM Corporation
11.
Characteristics of Top
Sales People Discover Engage Understand their Know experts across customers better the organization who than the help him close deals competition Reach Act Spend more time Focus on with customers opportunities that create the most profit 11 © 2011 IBM Corporation
12.
Discover - Understand
your customers better than the competition Know what customers are talking about and what they like and don't like through sentiment analysis of social data 12 © 2011 IBM Corporation
13.
Engage - Apply
expertise from across the organization Easy access to experts so you get customer questions answered 13 © 2011 IBM Corporation
14.
Engage - Apply
expertise from across the organization Re-use best practices from other teams 14 © 2011 IBM Corporation
15.
Act - Focus
on accounts and opportunities that create the most profit Use predictive analytic models to focus on the right deals and recommend the best products and pricing 15 © 2011 IBM Corporation
16.
Reach - Spend
more time with customers Collaborate with customers remotely with a rich set of social tools 16 © 2011 IBM Corporation
17.
Reach - Spend
more time with customers Collaborate with customers remotely with a rich set of social tools 17 © 2011 IBM Corporation
18.
Reach - Spend
more time with customers Collaborate with customers remotely with a rich set of social tools 18 © 2011 IBM Corporation
19.
Reach - Spend
more time with customers Collaborate with customers remotely with a rich set of social tools 19 © 2011 IBM Corporation
20.
IBM and SugarCRM
Social Selling Software Components 20 © 2011 IBM Corporation
21.
Business Value Assessment
Consultative approach to calculating ROI Four steps – Day in the life demonstration – Fact gathering – Assumptions – Math 21 © 2011 IBM Corporation
22.
Day in the
life demonstration 22 © 2011 IBM Corporation
23.
Fact Gathering
E x a m p le Te c h n o lo g y F ir m N u m b e r o f e m p lo y e e s 1000 N u m b e r o f s a le s p e o p le 100 A v e r a g e # d e a ls p e r y e a r 12 A v e r a g e d e a l s iz e $125K In t e r n a l D i s c o u n t R a t e fo r 10% in v e s t m e n t s P r e -t a x p r o fit m a r g in 15% A v e r a g e la b o r c o s t s V a r ie s b y r o le YT Y in c r e a s e in la b o r c o s t s 4% H a r d w a r e a n d s o ft w a r e c o s t s V a r ie s b y y e a r Plus other operational data 23 © 2011 IBM Corporation
24.
Assumptions Your team makes
the assumptions after seeing the demo E x a m p le Te c h n o lo g y F ir m T i m e s a v e d / d e a l f i n d i n g i n fo r m a t i o n a b o u t t h e 2 0 m in a c c o u n t d u r in g p r o g r e s s io n c y c le T im e s a v e d / d e a l fin d in g e x p e r t s a n d c o n t e n t d u r in g 2 0 m in p r o p o s a l c y c le T im e s a v e d / d e a l fin d in g e x p e r t s a n d c o n t e n t d u r in g 3 0 m in p o s t p r o p o s a l c y c le T im e s a v e d p e r d e a l r e -u s in g a b e s t p r a c t ic e s t e m p la t e 4 5 m in T im e s a v e d p e r d e a l b y c o lla b o r a t iv e ly c r e a t in g n e w 3 0 m in co n te n t A d o p t io n r a t e s V a r ie s b y y e a r You decide if time saving results in increase revenue or costs savings 24 © 2011 IBM Corporation
25.
Math: Results for
Example Technology Company Year 1 Year 2 Year 3 Year 4 PV Cash Flow of Project Costs ($186,909) ($40,093) ($37,098) ($37,098) PV Cash Flow of Project Benefits $75,661 $152,850 $218,854 $188,177 Net Cash Flow ($111,248) $112,758 $181,756 $151,079 Cumulative Cash Flow ($111,248) $1,510 $183,266 $334,345 25 © 2011 IBM Corporation
26.
Math: Results for
Example Technology Company Year 1 Year 2 Year 3 Year 4 PV Cash Flow of Project Costs ($186,909) ($40,093) ($37,098) ($37,098) PV Cash Flow of Project Benefits $75,661 $152,850 $218,854 $188,177 Net Cash Flow ($111,248) $112,758 $181,756 $151,079 Cumulative Cash Flow ($111,248) $1,510 $183,266 $334,345 NPV Net Present Value of Opportunity $345,093 ROI NPV of Project Costs ($290,449) NPV of Project Benefits $635,542 ROI (IRR) 67% 26 © 2011 IBM Corporation
27.
Math: Results for
Example Technology Company Year 1 Year 2 Year 3 Year 4 PV Cash Flow of Project Costs ($186,909) ($40,093) ($37,098) ($37,098) PV Cash Flow of Project Benefits $75,661 $152,850 $218,854 $188,177 Net Cash Flow ($111,248) $112,758 $181,756 $151,079 Cumulative Cash Flow ($111,248) $1,510 $183,266 $334,345 NPV Net Present Value of Opportunity $345,093 ROI NPV of Project Costs ($290,449) NPV of Project Benefits $635,542 ROI (IRR) 67% $ 4 0 0 ,0 0 0 C a s h flo w a n d B r e a k e v e n $ 3 0 0 ,0 0 0 $ 2 0 0 ,0 0 0 $ 1 0 0 ,0 0 0 $0 Y ear 1 Y ear 2 Y ear 3 Y ear 4 ($ 1 0 0 ,0 0 0 ) ($ 2 0 0 ,0 0 0 ) 27 © 2011 IBM Corporation
28.
Summary
Social Business is transformative for sales, marketing and customer service IBM and SugarCRM are investing in social business solutions Social Selling can deliver real results by focusing on sales productivity Link to more info on Social Selling 28 © 2011 IBM Corporation
Download now