1. OHT 7.1
What is Effective Communication?
 Have a positive mental attitude.
 Let others speak and have their turn
 Be empathetic and understanding
 Have a positive body language

2. OHT 7.2
Listening Exercise
Find a partner.
• Choose one person to be A and the other to be B
• For five minutes person A is going to talk about anything
themselves, eg their favourite things or activities, for 5 minutes.
• It Is Very Important That You Don’t Talk When It Is The Other
Person’s Turn To Talk. B to listen by nodding their head and eye
contact, without saying anything.

3. • Once the five minutes is up, A and B to swap roles.
OHT 7.3
TEAMWORK: COMMUNICATION
 Listen to the other person first
 Be open to accept any views
 Important to understand the other person’s perspective
Keep in mind these pointers as you go through the next
activity.

4. OHT 7.4
Group Activity
Create a symbol/crest to include the following
1) Your group name.
2) How do you want others to see your group (Self-image)?
3) How do you want to feel about your group (Self-esteem)?
4) Set up the mission statement.

5. OHT 7.5
TEAMWORK: CONFLICT RESOLUTION
Be aware of the following:
 Stay calm
 Be Tactful
 Be Forgiving
 Be Open

6. OHT 7.6
TEAMWORK: CASE STUDY
Soon Kiat is a squad leader and has been trying hard to get his squad members working
closely together. The immediate problem he is facing is that two younger members,
Nathan and Alan, have been at each other’s throats for the longest time. Their ongoing
dispute, which has spilled over from class matters, is marring the squad’s unity and
cohesion.
He did try once to talk to them, but they have argued that he is interested in solving
the dispute for his own sake only. That is, he wants them to stop bickering so that he
can win this year’s Inter-squad competition. Right now, the rest of the squad are
looking to him to solve the problem. If he does not, then it becomes clear that they will
be frustrated with him as well.
What can you do, if you were Soon Kiat? Apply what you have learnt

7. about communication towards attaining a satisfying conflict resolution.
Discuss as a group.
OHT 7.7
TEAMWORK: CONFLICT RESOLUTION
Present your conflict resolution in the following steps
1) Identify the source of conflict
2) State different perspective held by the different members.
3) How was the conflict resolved – resolve the conflict by setting

8. up a SMART plan.
You can find the SMART plan worksheet in Module 5 (OHT2).
OHT 7.8
TEAMWORK: IT IS WITHIN YOUR CONTROL
 Go for a 50% - 50% relationship
 Take responsibility for who and where you are right now.
 Set your goals and match your behaviour towards achieving

9. it.
 Accept responsibility for communicating with your group.

10. OHT 7.9
Discuss this quote :
“ I can give you lots of advice and
lots of wonderful ideas,
but you are in control.
You can accept them or not.
You have the power.”
Louise Hay.
What does it say to you?

11. OHT 7.10
TEAMWORK: CASE STUDY
Mark is not a well-liked squad leader. He treats his squad members harshly
since that was the way his NCOs treated him. While he has set a consistently
high standard for himself, he expects that the rest can and will follow without
question.
The rest of the squad are beginning to get nervous since the Company’s Inter-
squad drill competition is approaching. Mark will get even more dictatorial in
the run-up.
What can Mark do as a squad leader, and what can you do as a
squad member? What kind of relationship do you want in a
team?

12. OHT 7.11
Teamwork means going for
WIN/WIN RELATIONSHIPS
 Let go of wanting to win arguments or points
 If one is winning and the other is losing then you have two losers
 Win/win relationships see life as cooperation not competition, they go
for the best possible outcome for both people.
 Let go of being right.

13. OHT 7.12
Your Choices With Win/Win:
 Take note of these kinds of existing relationships.
You Win/They Win
 Mutually beneficial outcome,
 Compromise is reached
You Win/They Lose
 ‘I get my way, you don’t get yours.’
You Lose/They Win
 ‘I’m always the one who has to give way!’
 Lose/Win is about putting yourself down with others so that you can be

14. a victim
You Lose/They Lose
 If I can’t have it you can’t have it either