The document discusses effective communication strategies when working with customers. It suggests trying all modes of communication upfront, including phone calls, emails, texts, social media, etc. to determine the customer's preferred method. Once the preferred method is identified, adapt to it in order to be responsive to the customer's needs and meet deadlines. Using the customer's preferred communication mode, even if it's not your own, can lead to satisfied customers and successful projects.
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The Art of Communication
1. The Art of The Communication
Joshua Maher – http://joshmaher.net - @joshmaher
2. Most technologists I know prefer
any mode of communication that
does not include a telephone call
3. “Hello sorry I missed your call. Feel
free to leave a message, but if you
really want to get in touch with me
please email, text, or message me
as I likely won’t listen to my
voicemail”
4. I can’t get ahold of Josh! He
doesn’t check his voicemail…
14. From: Joshua Maher
Sent: Wednesday, December 7, 2011 9:28 AM
To: Mr. Customer
Cc: Mrs. Customer
Subject: RE: The data we need to meet our
deadline!
31. Opinions on the Internet
• http://cognition.happycog.com/article/streamlining-internal-communications
• http://leehopkins.com/modes-of-communication.html
• http://www.businessknowledgesource.com/blog/what_are_the_different_methods
_of_communication_and_which_is_best_for_you_023376.html