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Building Your Community Advocacy Program
Lessons learned from the SAP Mentor Initiative
Mark Finnern SAP Chief Community Evangelist & Mentor Herder
Community Advocacy Program!




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   2
Entrepreneur and Author Seth Godin in his book Tribes

                                             Most organizations spend their time
                                              marketing to the crowd.
                                              Smart organizations assemble the
                                              tribe.*




                                                                     are SAP’s Tribe
                                                       * Page 30 in Tribes. We need you to lead us.
© 2013 SAP AG or an SAP affiliate company. All rights reserved.                                       3
Engagement!




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   4
Local Engagement: 15 SAP Inside Tracks in 2012




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   5
Community Advocacy Program!




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   6
Community Members who live:




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   7
SAP Mentor John Astill tutors Middle Schoolers
to 2nd place at TechEd Demo Jam




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   8
SAP Mentor Magic Foundation!
•        Lead by Example
•        Passion
•        Constructive in Their Criticisms
•        Inclusion
•        Employees double
© 2013 SAP AG or an SAP affiliate company. All rights reserved.   9
Community Advocacy Program!




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   10
Community Advocacy Program Goal: Create
…




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   11
SAP Mentors as Trusted Advisors




         Closing Keynote SAP Mentor Panel at SAP Australia World Tour 2011
© 2013 SAP AG or an SAP affiliate company. All rights reserved.              12
Community Advocacy Program leads to:




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   13
Mentors Jamming SAP’s Culture
#suithugger Campaign Sapphire / SAP TechEd Madrid




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   14
Community Advocates are :




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   15
SAP Mentors: The New King Makers


                                                                  Who’d have thunk:
                                                                   SAP Mentors the
                                                                  new King Makers




                                                                                                        af   tery
                                                                                                     mR
                                                                                                by To
                                                                                          ure
                                                                                      Pict



© 2013 SAP AG or an SAP affiliate company. All rights reserved.                                      16
Co-CEO Jim Snabe Thanking SAP Mentors for
Co-Inventing: SAP HANA One




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   17
Community Advocacy Program!




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   18
More to Come ... @sapmentors




© 2013 SAP AG or an SAP affiliate company. All rights reserved.   19

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Mark finnern 2013

  • 1. Building Your Community Advocacy Program Lessons learned from the SAP Mentor Initiative Mark Finnern SAP Chief Community Evangelist & Mentor Herder
  • 2. Community Advocacy Program! © 2013 SAP AG or an SAP affiliate company. All rights reserved. 2
  • 3. Entrepreneur and Author Seth Godin in his book Tribes Most organizations spend their time marketing to the crowd. Smart organizations assemble the tribe.* are SAP’s Tribe * Page 30 in Tribes. We need you to lead us. © 2013 SAP AG or an SAP affiliate company. All rights reserved. 3
  • 4. Engagement! © 2013 SAP AG or an SAP affiliate company. All rights reserved. 4
  • 5. Local Engagement: 15 SAP Inside Tracks in 2012 © 2013 SAP AG or an SAP affiliate company. All rights reserved. 5
  • 6. Community Advocacy Program! © 2013 SAP AG or an SAP affiliate company. All rights reserved. 6
  • 7. Community Members who live: © 2013 SAP AG or an SAP affiliate company. All rights reserved. 7
  • 8. SAP Mentor John Astill tutors Middle Schoolers to 2nd place at TechEd Demo Jam © 2013 SAP AG or an SAP affiliate company. All rights reserved. 8
  • 9. SAP Mentor Magic Foundation! • Lead by Example • Passion • Constructive in Their Criticisms • Inclusion • Employees double © 2013 SAP AG or an SAP affiliate company. All rights reserved. 9
  • 10. Community Advocacy Program! © 2013 SAP AG or an SAP affiliate company. All rights reserved. 10
  • 11. Community Advocacy Program Goal: Create … © 2013 SAP AG or an SAP affiliate company. All rights reserved. 11
  • 12. SAP Mentors as Trusted Advisors Closing Keynote SAP Mentor Panel at SAP Australia World Tour 2011 © 2013 SAP AG or an SAP affiliate company. All rights reserved. 12
  • 13. Community Advocacy Program leads to: © 2013 SAP AG or an SAP affiliate company. All rights reserved. 13
  • 14. Mentors Jamming SAP’s Culture #suithugger Campaign Sapphire / SAP TechEd Madrid © 2013 SAP AG or an SAP affiliate company. All rights reserved. 14
  • 15. Community Advocates are : © 2013 SAP AG or an SAP affiliate company. All rights reserved. 15
  • 16. SAP Mentors: The New King Makers Who’d have thunk: SAP Mentors the new King Makers af tery mR by To ure Pict © 2013 SAP AG or an SAP affiliate company. All rights reserved. 16
  • 17. Co-CEO Jim Snabe Thanking SAP Mentors for Co-Inventing: SAP HANA One © 2013 SAP AG or an SAP affiliate company. All rights reserved. 17
  • 18. Community Advocacy Program! © 2013 SAP AG or an SAP affiliate company. All rights reserved. 18
  • 19. More to Come ... @sapmentors © 2013 SAP AG or an SAP affiliate company. All rights reserved. 19