SlideShare una empresa de Scribd logo
1 de 14
Descargar para leer sin conexión
How to Give Excellent Customer
                      Service
                      Santhanaram Jayaram




Sunday, June 24, 12
What do clients want?

                Meet their needs & expectations

                Solve their immediate problems

                Resolve their issues and challenges

                Receive value

                Proper Customer Service

                Remarkable & Memorable Experiences


Sunday, June 24, 12
How to create a
          remarkable &
            memorable
           experience ?
Sunday, June 24, 12
Address clients concerns quickly
Sunday, June 24, 12
Innovate and strive for improvements
Sunday, June 24, 12
Pay attention to details
Sunday, June 24, 12
Be better than average
Sunday, June 24, 12
Take Ownership
Sunday, June 24, 12
Consistency of service delivery
Sunday, June 24, 12
Smile from the heart
Sunday, June 24, 12
Be a problem solver

                             i’ll fix it
Sunday, June 24, 12
Analyze when things go right
Sunday, June 24, 12
Create a service culture
Sunday, June 24, 12
Ramitup.com




Sunday, June 24, 12

Más contenido relacionado

La actualidad más candente

Customer service training general
Customer service training   generalCustomer service training   general
Customer service training generalJoyce Andrews
 
Customer service excellence
Customer service excellenceCustomer service excellence
Customer service excellenceReza Rahman
 
Your customers aren't difficult! They're just different!
Your customers aren't difficult!  They're just different!Your customers aren't difficult!  They're just different!
Your customers aren't difficult! They're just different!Training Trailblazer
 
Customer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence  PowerPoint Presentation SlidesCustomer Service Excellence  PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
 
Exceptional customer service training
Exceptional customer service trainingExceptional customer service training
Exceptional customer service trainingMichael Adeleye
 
Customer Service Superstar - Customer Service Training
Customer Service Superstar - Customer Service TrainingCustomer Service Superstar - Customer Service Training
Customer Service Superstar - Customer Service TrainingPhil Gerbyshak
 
Cust Svc Exceeding Exp Ppt
Cust Svc Exceeding Exp PptCust Svc Exceeding Exp Ppt
Cust Svc Exceeding Exp Pptjakeandikory
 
Customer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern SampleCustomer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Customer Service with a SMILE!
Customer Service with a SMILE!Customer Service with a SMILE!
Customer Service with a SMILE!SCKESC
 
To 10 soft skills in customer services
To 10 soft skills in customer servicesTo 10 soft skills in customer services
To 10 soft skills in customer servicesNaheed Mir
 
Providing Exceptional Customer Service
Providing Exceptional Customer ServiceProviding Exceptional Customer Service
Providing Exceptional Customer ServicePeter Stinson
 
Customer Service PowerPoint
Customer Service PowerPointCustomer Service PowerPoint
Customer Service PowerPointHCarlJones
 
Effective customer service training
Effective customer service training  Effective customer service training
Effective customer service training Maged Elsakka
 
Customer Service Training
Customer Service TrainingCustomer Service Training
Customer Service TrainingJo Mullins
 
10 customer service skills
10 customer service skills10 customer service skills
10 customer service skillsKelechi Okeke
 
Handling Upset Customersppt
Handling Upset CustomerspptHandling Upset Customersppt
Handling Upset CustomerspptAlex Medvedev
 
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiCOMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiMorolake Ojuola
 

La actualidad más candente (20)

Customer service training general
Customer service training   generalCustomer service training   general
Customer service training general
 
Customer service excellence
Customer service excellenceCustomer service excellence
Customer service excellence
 
Complaint as a gift
Complaint as a giftComplaint as a gift
Complaint as a gift
 
Your customers aren't difficult! They're just different!
Your customers aren't difficult!  They're just different!Your customers aren't difficult!  They're just different!
Your customers aren't difficult! They're just different!
 
Golden rules of complaints handling
Golden rules of complaints handlingGolden rules of complaints handling
Golden rules of complaints handling
 
Customer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence  PowerPoint Presentation SlidesCustomer Service Excellence  PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation Slides
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101
 
Exceptional customer service training
Exceptional customer service trainingExceptional customer service training
Exceptional customer service training
 
Customer Service Superstar - Customer Service Training
Customer Service Superstar - Customer Service TrainingCustomer Service Superstar - Customer Service Training
Customer Service Superstar - Customer Service Training
 
Cust Svc Exceeding Exp Ppt
Cust Svc Exceeding Exp PptCust Svc Exceeding Exp Ppt
Cust Svc Exceeding Exp Ppt
 
Customer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern SampleCustomer Service PowerPoint PPT Content Modern Sample
Customer Service PowerPoint PPT Content Modern Sample
 
Customer Service with a SMILE!
Customer Service with a SMILE!Customer Service with a SMILE!
Customer Service with a SMILE!
 
To 10 soft skills in customer services
To 10 soft skills in customer servicesTo 10 soft skills in customer services
To 10 soft skills in customer services
 
Providing Exceptional Customer Service
Providing Exceptional Customer ServiceProviding Exceptional Customer Service
Providing Exceptional Customer Service
 
Customer Service PowerPoint
Customer Service PowerPointCustomer Service PowerPoint
Customer Service PowerPoint
 
Effective customer service training
Effective customer service training  Effective customer service training
Effective customer service training
 
Customer Service Training
Customer Service TrainingCustomer Service Training
Customer Service Training
 
10 customer service skills
10 customer service skills10 customer service skills
10 customer service skills
 
Handling Upset Customersppt
Handling Upset CustomerspptHandling Upset Customersppt
Handling Upset Customersppt
 
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiCOMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
 

Destacado

Excellent Customer Service, One Relationship At A Time
Excellent Customer Service, One Relationship At A TimeExcellent Customer Service, One Relationship At A Time
Excellent Customer Service, One Relationship At A TimeAnnMillerMarketing
 
Automation in Ecommerce by Plentymarkets UK
Automation in Ecommerce by Plentymarkets UKAutomation in Ecommerce by Plentymarkets UK
Automation in Ecommerce by Plentymarkets UKDaytodayebay
 
Federal Mutil-Agent System (FEDMAS)
Federal Mutil-Agent System (FEDMAS)Federal Mutil-Agent System (FEDMAS)
Federal Mutil-Agent System (FEDMAS)COL Vernon Myers
 
297 Luxury Branding India
297 Luxury Branding India297 Luxury Branding India
297 Luxury Branding IndiaTerry Joev
 
Account Sales and Marketing Director Resume
Account Sales and Marketing Director ResumeAccount Sales and Marketing Director Resume
Account Sales and Marketing Director ResumeSam Vignjevic
 
Marketing automation in Ecommerce
Marketing automation in EcommerceMarketing automation in Ecommerce
Marketing automation in EcommerceEcbilla
 
7 e-commerce Strategies for Customer Retention to Record MORE Sales
7 e-commerce Strategies for Customer Retention to Record MORE Sales7 e-commerce Strategies for Customer Retention to Record MORE Sales
7 e-commerce Strategies for Customer Retention to Record MORE SalesSheen Wright
 
Magsnet Limited Corporate Presentation
Magsnet Limited   Corporate PresentationMagsnet Limited   Corporate Presentation
Magsnet Limited Corporate Presentationguest0b57ba
 

Destacado (11)

Excellent Customer Service, One Relationship At A Time
Excellent Customer Service, One Relationship At A TimeExcellent Customer Service, One Relationship At A Time
Excellent Customer Service, One Relationship At A Time
 
Automation in Ecommerce by Plentymarkets UK
Automation in Ecommerce by Plentymarkets UKAutomation in Ecommerce by Plentymarkets UK
Automation in Ecommerce by Plentymarkets UK
 
Federal Mutil-Agent System (FEDMAS)
Federal Mutil-Agent System (FEDMAS)Federal Mutil-Agent System (FEDMAS)
Federal Mutil-Agent System (FEDMAS)
 
Affiliate marketing tips
Affiliate marketing tipsAffiliate marketing tips
Affiliate marketing tips
 
297 Luxury Branding India
297 Luxury Branding India297 Luxury Branding India
297 Luxury Branding India
 
Account Sales and Marketing Director Resume
Account Sales and Marketing Director ResumeAccount Sales and Marketing Director Resume
Account Sales and Marketing Director Resume
 
Marketing automation in Ecommerce
Marketing automation in EcommerceMarketing automation in Ecommerce
Marketing automation in Ecommerce
 
Customer Service Experience Study 2014
Customer Service Experience Study 2014Customer Service Experience Study 2014
Customer Service Experience Study 2014
 
7 e-commerce Strategies for Customer Retention to Record MORE Sales
7 e-commerce Strategies for Customer Retention to Record MORE Sales7 e-commerce Strategies for Customer Retention to Record MORE Sales
7 e-commerce Strategies for Customer Retention to Record MORE Sales
 
eZee Dice
eZee DiceeZee Dice
eZee Dice
 
Magsnet Limited Corporate Presentation
Magsnet Limited   Corporate PresentationMagsnet Limited   Corporate Presentation
Magsnet Limited Corporate Presentation
 

Más de Santhanaram Jayaram

Art of Selling using the nine lenses
Art of Selling using the nine lensesArt of Selling using the nine lenses
Art of Selling using the nine lensesSanthanaram Jayaram
 
10 tips to provide service excellence
10 tips to provide service excellence10 tips to provide service excellence
10 tips to provide service excellenceSanthanaram Jayaram
 
5 Ways of how to embrace laughter
5 Ways of how to embrace laughter5 Ways of how to embrace laughter
5 Ways of how to embrace laughterSanthanaram Jayaram
 
Singapore laughter coach - Career talk at St Joseph's Institution
Singapore laughter coach -   Career talk at St Joseph's InstitutionSingapore laughter coach -   Career talk at St Joseph's Institution
Singapore laughter coach - Career talk at St Joseph's InstitutionSanthanaram Jayaram
 
Journey inwards to know yourself
Journey inwards to know yourselfJourney inwards to know yourself
Journey inwards to know yourselfSanthanaram Jayaram
 
Enneagram:How each type contributes to a group
Enneagram:How each type contributes to a groupEnneagram:How each type contributes to a group
Enneagram:How each type contributes to a groupSanthanaram Jayaram
 
Steps to manage challenging customers
Steps to manage challenging customersSteps to manage challenging customers
Steps to manage challenging customersSanthanaram Jayaram
 
How the various types communicate
How the various types communicate How the various types communicate
How the various types communicate Santhanaram Jayaram
 
Leadership talk with narpani singapore
Leadership talk with narpani singaporeLeadership talk with narpani singapore
Leadership talk with narpani singaporeSanthanaram Jayaram
 
Positive Impact of Service recovery
Positive Impact of Service recovery Positive Impact of Service recovery
Positive Impact of Service recovery Santhanaram Jayaram
 

Más de Santhanaram Jayaram (20)

24 ways to make work fun
24 ways to make work fun24 ways to make work fun
24 ways to make work fun
 
Art of Selling using the nine lenses
Art of Selling using the nine lensesArt of Selling using the nine lenses
Art of Selling using the nine lenses
 
10 tips to provide service excellence
10 tips to provide service excellence10 tips to provide service excellence
10 tips to provide service excellence
 
The power of reframing
The power of reframingThe power of reframing
The power of reframing
 
5 Ways of how to embrace laughter
5 Ways of how to embrace laughter5 Ways of how to embrace laughter
5 Ways of how to embrace laughter
 
Singapore laughter coach - Career talk at St Joseph's Institution
Singapore laughter coach -   Career talk at St Joseph's InstitutionSingapore laughter coach -   Career talk at St Joseph's Institution
Singapore laughter coach - Career talk at St Joseph's Institution
 
Laugh and let it go
Laugh and let it goLaugh and let it go
Laugh and let it go
 
Ram up your laughter
Ram up your laughterRam up your laughter
Ram up your laughter
 
Journey inwards to know yourself
Journey inwards to know yourselfJourney inwards to know yourself
Journey inwards to know yourself
 
Enneagram:How each type contributes to a group
Enneagram:How each type contributes to a groupEnneagram:How each type contributes to a group
Enneagram:How each type contributes to a group
 
Emotion coaching
Emotion coachingEmotion coaching
Emotion coaching
 
Steps to manage challenging customers
Steps to manage challenging customersSteps to manage challenging customers
Steps to manage challenging customers
 
How the various types communicate
How the various types communicate How the various types communicate
How the various types communicate
 
Leadership talk with narpani singapore
Leadership talk with narpani singaporeLeadership talk with narpani singapore
Leadership talk with narpani singapore
 
Steps to laughter
Steps to laughterSteps to laughter
Steps to laughter
 
Type of complainers
Type of complainersType of complainers
Type of complainers
 
Service recovery
Service recoveryService recovery
Service recovery
 
Social media platforms
Social media platforms Social media platforms
Social media platforms
 
Positive Impact of Service recovery
Positive Impact of Service recovery Positive Impact of Service recovery
Positive Impact of Service recovery
 
Testimonials
TestimonialsTestimonials
Testimonials
 

Último

How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17Celine George
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17Celine George
 
Human-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesHuman-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesMohammad Hassany
 
HED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfHED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfMohonDas
 
CapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapitolTechU
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...CaraSkikne1
 
Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.raviapr7
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...Nguyen Thanh Tu Collection
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxraviapr7
 
CAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxCAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxSaurabhParmar42
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationMJDuyan
 
How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17Celine George
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfMohonDas
 
In - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxIn - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxAditiChauhan701637
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptxSandy Millin
 
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxEduSkills OECD
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRATanmoy Mishra
 
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfP4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfYu Kanazawa / Osaka University
 

Último (20)

How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17
 
Human-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesHuman-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming Classes
 
HED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfHED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdf
 
CapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptx
 
Finals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quizFinals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quiz
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...
 
Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.
 
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdfPersonal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptx
 
CAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptxCAULIFLOWER BREEDING 1 Parmar pptx
CAULIFLOWER BREEDING 1 Parmar pptx
 
Benefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive EducationBenefits & Challenges of Inclusive Education
Benefits & Challenges of Inclusive Education
 
How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdf
 
In - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptxIn - Vivo and In - Vitro Correlation.pptx
In - Vivo and In - Vitro Correlation.pptx
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
 
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
 
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfP4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
 

Excellent customer service