4. Are my boundaries and guidelines :helping or hindering ?
Problem
Pro Act Re Act
P
What can I do : What can I learn from :
* Observation * Compliments
* Interviews
* Focus Groups
Action * Comments
* Complaints
Remember: If they are complaining there is hope they
are still interested in working with you
5. Action
? Past Ex Process
* How can I get to the root cause?
* What processes I must innovate and modify?
* What can I learn from my past ?
* What processes worked & what didn’t ?
* How can I create clear and simple procedures?
6. Solution
S $
People Hassle
Factor Factor
Action