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Small Business Solutions Enterprises, Inc
Small Business Solutions Enterprises, Inc

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Being a Professional Secretary or Administrative Assistant Presented by Small Business Solutions Training Series
Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Professional Overview ,[object Object],[object Object],[object Object]
Professional Overview ,[object Object]
Professional Duties ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Professional Duties ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Work Environment ,[object Object]
Work Environment ,[object Object]
Earnings ,[object Object],31,600 Employment services 35,830 State government 36,510 Colleges, universities, and professional schools 38,670 Local government $41,570 Management of companies and enterprises
Qualities and Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Etiquette ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Taking Messages ,[object Object],[object Object],[object Object]
Making Calls ,[object Object]
Making Appointments ,[object Object]
Making Appointments (cont’d) ,[object Object]
Correspondence ,[object Object]
Inward Correspondence ,[object Object]
Outward Correspondence ,[object Object],[object Object]
E-mail ,[object Object],[object Object]
Faxes ,[object Object]
Faxes (cont’d) ,[object Object]
Dictaphone ,[object Object]
Setting Up Meetings ,[object Object],[object Object],[object Object],[object Object]
Preparing Agendas ,[object Object]
Taking Minutes ,[object Object]
 

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Secretary and administrative assistant

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Notas del editor

  1. Facilitate Activity One – Telephone Etiquette Role Play.
  2. Facilitate Activity Two – Taking Messages
  3. Facilitate Activity Three – Making Calls
  4. See Facilitator’s Guide -- Activity
  5. Facilitator’s Guide – Template Activity