Despite an industry that is slow to adopt & embrace social media, wineries have a unique advantage to selling socially: people drink socially, and wineries are eager to share the winemaking process (same can't be said for manufacturing in other industries).
In this lecture I delivered at Sonoma State, I cover principles of developing a social voice, how to post, the customer journey to purchase (and how social media plays into it), and fundamental truths about how to grow your follower base faster.
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WHAT WE’LL COVER.
What is Social Commerce
Why Companies Suck at It.
Principles of Social Marketing
How Discover Works for the Customer
Winery Growth Hacker Tips
Social No-No’s
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IT’S VITAL TO THE WINE INDUSTRY
1. Unifies users across devices and platforms
2. 80% use social to plan trips (ex. to wineries)
3. People are there, wineries have no choice
3 reasons it matters
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“”
…and then social media shows ups, and just blows open
the kimono on brands. They are just standing their like
"holy s***”, what am I suppose to do", everything we've
ever done and anything we've ever been is now on the
table...
“
Sasha Strauss, Innovation Protocol
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Wine eCommerce
“”
…and then social media shows ups, and just blows open
the kimono on brands. They are just standing their like
"holy s***”, what am I suppose to do", everything we've
ever done and anything we've ever been is now on the
table...
“
Sasha Strauss, Innovation ProtocolPeople expect to see under the hood.
Opportunity for wineries to show the process!
Unlike other industries, wineries would love
to show you how it’s made & where!
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YET WINERIES ARE SLOW TO ADOPT
1. Feel it lacks measurement accountability
2. Belief that Social is a Zero-Sum Game
3. Takes resources away from other channels
…while other industries embrace social
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YET WINERIES ARE SLOW TO ADOPT
1. Feel it lacks measurement accountability
2. Belief that Social is a Zero-Sum Game
3. Takes resources away from other channels
…while other industries embrace social
NOT TRUE.
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WORK FAST
Natural extension of cust. service
All levels involved (topàbottom)
1-minute=1-hour to customer
Be prepared to give up margin
respond fast to potential winery visitors/customers
$18 fee on a $45 ticket, gotta be kidding me
@Ticketmaster
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SUMMARY: TRUST, TRUST, BUY
FB ad
friend
hotel referral
I discover you
1
I trust you
2
I buy when in
need
3
FB post
tweet
email
FB post
winery visit
Social helps each step
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Wine eCommerce
SUMMARY: TRUST, TRUST, BUY
FB ad
friend
hotel referral
I discover you
1
I trust you
2
I buy when in
need
3
FB post
tweet
email
FB post
winery visit
Social helps each step
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FACEBOOK + TWITTER ARE YOUR BEST FRIENDS
1. Facebook: use link posts only, host content on winery site
2. Facebook: incentivize tasting room visitors to follow
3. Twitter: Follow all major wineries, wine club members and
newsletter subscribers
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THESE GUYS MATTER TOO.
1. Pinterest: Focus on FB/Twitter for now
2. Google+: Have a pulse here, connected to GMAIL & SEO
3. Include social links in all email outreach
4. Use lightbox on winery site to capture social traffic emails
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Understand your customer’s journey to
purchase (winery visit, fb ad, a vacation)
Follow my follower hacking tips
Don’t fake review or post w/o disclosing your
connection to the winery
Be authentic, empathize, advocate, work fast.