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How Does IT Provide A Consistently Effective Service

•
•
Justo Stoll
Justo Stoll

This presentation is a complement to the previous blog entry and deals with implementing standards required by IT to maintain consistent levels of service:

EmpresarialesTecnología
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How does IT provide a consistently effective service? managinginformationtechnology.blogspot.com
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Client-focussed services Client Business Services Cost Competitive advantage IT Services IT Infrastructure Maintenance Response time, uptime, resolution, cost per transaction Projects Time, investmenr, scope, quality, risk Service Desk Delivery time, cost per transaction
Standardization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Defining standards ,[object Object],[object Object],[object Object],[object Object],[object Object]
Defining methodologies Definition of standards Training and implemen. Reference model Testing and auditing Roles and responsibil. Reference models and frameworks Tools Process areas Frameworks, models and methodologies Business processes Business standards requirements Metrics Objectives Requirements Requirements Gap analysis and implementation Certificat. or recognition
Project management ,[object Object],[object Object],[object Object]
Software development ,[object Object],[object Object],[object Object]
Maintenance and infrastructure management ,[object Object],[object Object],[object Object]
What to consider in standards ,[object Object],[object Object],[object Object],[object Object],[object Object]

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How Does IT Provide A Consistently Effective Service

  • 1. How does IT provide a consistently effective service? managinginformationtechnology.blogspot.com
  • 2.
  • 3. Client-focussed services Client Business Services Cost Competitive advantage IT Services IT Infrastructure Maintenance Response time, uptime, resolution, cost per transaction Projects Time, investmenr, scope, quality, risk Service Desk Delivery time, cost per transaction
  • 4.
  • 5.
  • 6. Defining methodologies Definition of standards Training and implemen. Reference model Testing and auditing Roles and responsibil. Reference models and frameworks Tools Process areas Frameworks, models and methodologies Business processes Business standards requirements Metrics Objectives Requirements Requirements Gap analysis and implementation Certificat. or recognition
  • 7.
  • 8.
  • 9.
  • 10.