4. Good facilitators see and hear not only the obvious, but are tuned in to what else might be going on that isn't quite so apparent. They are skilled in interpreting the difficulties, resolving conflict, cutting through time wasting and diversionary tactics, and develop new practices that will work.
9. Roles of a Facilitator • Knowledge Expert • Instructor • Entertainer • Coordinator • Technician • Motivator • Questioner • Moderator
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11. Start HERE HOW it’s done: The model forms a wheel. You start at the Bottom (the trust building phase) You start with the question that brings the group together, and ask them, “ So what’s the Solution?” The Facilitator must listen carefully and capture EVERYTHING.