Redesigning UBC Library

•

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jtcchan

A talk I gave on the goals and process of our site redesign and the design culture at UBC Library.

Design

The recent rapid changes led to a lot of frustration.
Change meant recreating instructions and starting over.

Friday, 5 April, 13

So our redesigns reflected the path of least resistance.
We paved over the cow paths.

Friday, 5 April, 13

But still, a redesign was long overdue.

Friday, 5 April, 13

Our Focus

A value proposition that explains
the purpose of academic libraries.

Friday, 5 April, 13

Our Focus

Homepage sections that reflects
our site’s contents and priorities.

Friday, 5 April, 13

Our Focus

An improved navigation with
more clarity and utility.

Friday, 5 April, 13

We’ve heard this before.

Friday, 5 April, 13

If we remove the
shackles of the past,
what are the possibilities?

Friday, 5 April, 13

Complete User Experience

Friday, 5 April, 13

Complete Design Process

Friday, 5 April, 13

Let’s talk about process.

Friday, 5 April, 13

Design culture at LSIT

Friday, 5 April, 13

Design culture at LSIT

“Too little, too late”

Friday, 5 April, 13

Design culture at LSIT

“Too little, too late”
Consultation

Friday, 5 April, 13

Design culture at LSIT

“Too little, too late”
Consultation
Feedback

Friday, 5 April, 13

Design culture at LSIT

“Too little, too late”
Consultation
Feedback
Resources

Friday, 5 April, 13

Design culture at LSIT

“Too little, too late”
Consultation
Feedback
Resources
Testing

Friday, 5 April, 13

Design culture at LSIT

“Too little, too late”
Consultation
Feedback
Resources
Testing
Notice

Friday, 5 April, 13

Here’s what we changed.

Friday, 5 April, 13

A Dedicated Working Group

Friday, 5 April, 13

A Dedicated Working Group
Multiple Internal Feedback Sessions

Friday, 5 April, 13

A Dedicated Working Group
Multiple Internal Feedback Sessions
Preview Working Designs

Friday, 5 April, 13

A Dedicated Working Group
Multiple Internal Feedback Sessions
Preview Working Designs
More Comprehensive Data Collection

Friday, 5 April, 13

A Dedicated Working Group
Multiple Internal Feedback Sessions
Preview Working Designs
More Comprehensive Data Collection
Earlier Project Launch

Friday, 5 April, 13

Better Communication
+
Better Transparency

Friday, 5 April, 13

What makes user experience complete?

Friday, 5 April, 13

Jesse James Garrett
author of “The Elements of User Experience”

Friday, 5 April, 13

Jesse James Garrett
From “The Elements of User Experience”

Friday, 5 April, 13

Site Objectives User Needs

Friday, 5 April, 13

Functional
Content Requirements
Requirements

Site Objectives User Needs

Friday, 5 April, 13

Interaction Information
Design Architecture

Functional
Content Requirements
Requirements

Site Objectives User Needs

Friday, 5 April, 13

Information Design Navigation Design

Interaction Information
Design Architecture

Functional
Content Requirements
Requirements

Site Objectives User Needs

Friday, 5 April, 13

Visual Design

Information Design Navigation Design

Interaction Information
Design Architecture

Functional
Content Requirements
Requirements

Site Objectives User Needs

Friday, 5 April, 13

In the past, we were only able to
design in sections.

Friday, 5 April, 13

Visual Design

Information Design

Information
Architecture

Functional
Requirements

User Needs

Friday, 5 April, 13

Fragmented considerations, means
poorer design choices...

Friday, 5 April, 13

... hence, our default answer to
most feedback is “no”.

Friday, 5 April, 13

Our team at LSIT don’t have all the answers.
We see the world as:

Friday, 5 April, 13

Visual Design

Navigation Design

Interaction Information
Design Architecture

Functional
Requirements

Site Objectives User Needs

Friday, 5 April, 13

We need YOU to see the rest.

Friday, 5 April, 13

We need EACH OTHER to see the rest.

Friday, 5 April, 13

We’re on the road to recovery.

Friday, 5 April, 13

Keep the dialogue going.

Friday, 5 April, 13

Thank you.

@jtcchan
jc@37signals.com

Friday, 5 April, 13

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