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Managing volunteers, successfully

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Jordan Thompson
Jordan Thompson

presentation used for the National Esurio Food Security Conference 2008 workshop on Volunteer Management for University Food Bank Coordinators.

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Managing Volunteers, Successfully. Jordan Thompson Programme Director Student Volunteer Connections University of Guelph Guelph, Ontario esurio 2009 Volunteer Recruitment & Management
The Recipe. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Defining Volunteer. ,[object Object],[object Object]
Defining Volunteer. ,[object Object],[object Object],[object Object]
The Volunteer Management Bridge (VMB)
Plan.
Plan. ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Plan.
Organize.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organize.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organize. 8/10 volunteers do it to use their skills & experiences 70% of students volunteer to develop skills & experiences The average volunteer donates 3 hours a week of their time
[object Object],[object Object],Staff.
Staff | Recruitment ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Staff | Recruitment
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Staff | Recruitment Other ways to recruit Media partners (Newspaper, radio, TV, website) Posters/banners/flyers Bulletin board posts Volunteer centre Social Networking Piggyback Networking: Residence Councils College Gov’s Residence Services Student Union Departments Clubs
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Staff | Recruitment Of people who do not volunteer, 29% say they just don’t know how to get involved.
Staff | Interviewing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Direct. ,[object Object],[object Object],[object Object],[object Object]
Direct | Train education development energy you More Effort Effort All Aboard the Training Train. Toot Toot.
[object Object],[object Object],[object Object],[object Object],[object Object],Direct | Train
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Direct | Train Reasons for Volunteering 97% Believe in the cause of the organization 63% have been affected by the issue
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Direct | Train 45% of communication takes place without the aid of words ONLY 35% of what is being said is understood
Direct | Supervise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Direct | Supervise ,[object Object],[object Object],[object Object],[object Object],[object Object],With motivating volunteers, you too receive motivation as your dreams span closer to realities.
Direct | Supervise ,[object Object],[object Object]
Direct | Supervise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Address situation ASAP, don’t let it build.
Assess.
Assess. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The only way to reach the stars, is to build on top of past foundations. Don’t Re-invent the wheel.
Recognition.
Recognition. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Of all people who stopped volunteering 45% felt their work was unappreciated
Recognition. The Meat and Potatoes of Volunteer Recognition The Potatoes (Small things) The Meat (Big Things) Call volunteers by name Listen to Suggestions/Comments Remember special occasions Thank you cards Designated coat racks/storage Funny notes during stressful times Refer to volunteers as staff Fun posters around organization Clean/comfortable climate Accessibility Suggestion box Open Communication Referrals/ References Banquet Awards/scholarship Volunteer of the day/month/year Socials Pot luck Field trips Chart of $ value of volunteer efforts Keep track of hours Reassignment Chances for advancement Staff Support Child care Networking opportunities
Climate.
Climate. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Check out your local Volunteer Centre or Student Leadership outlets on-campus

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Managing volunteers, successfully

  • 1. Managing Volunteers, Successfully. Jordan Thompson Programme Director Student Volunteer Connections University of Guelph Guelph, Ontario esurio 2009 Volunteer Recruitment & Management
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  • 5. The Volunteer Management Bridge (VMB)
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  • 19. Direct | Train education development energy you More Effort Effort All Aboard the Training Train. Toot Toot.
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  • 31. Recognition. The Meat and Potatoes of Volunteer Recognition The Potatoes (Small things) The Meat (Big Things) Call volunteers by name Listen to Suggestions/Comments Remember special occasions Thank you cards Designated coat racks/storage Funny notes during stressful times Refer to volunteers as staff Fun posters around organization Clean/comfortable climate Accessibility Suggestion box Open Communication Referrals/ References Banquet Awards/scholarship Volunteer of the day/month/year Socials Pot luck Field trips Chart of $ value of volunteer efforts Keep track of hours Reassignment Chances for advancement Staff Support Child care Networking opportunities
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