1. inbenta ! !
Self
service,
automated
solu2on,
seman2c
customer
care.
In
a
tradi*onal
brick-­‐and-­‐mortar
store,
if
a
customer
needs
help,
he
or
she
can
look
around
and
find
someone.
In
e-­‐commerce,
obviously,
Semantic Virtual
Search Assistant
that's
not
an
op*on.
So
how
can
you
provide
customer
service
as
a
part
of
your
online
sales
experience?
It's
probably
easier
than
you
think.
What
can
we
do? How? Dynamic Online
FAQ Chat
• Improve
online
customer
help Our
unique
seman-c
technology
core
• Reduce
customer
help
cost allows
to
understand
user
ques-ons.
• Increase
SEO
traffic
acquisi*on We
apply
a
unique
Meaning-­‐Text
• Increase
sales
&
conversion
rate
matching
algorithm
which
compares
• Master
e-­‐mail
management user
queries
with
a
knowledge
base
Email
management
Semantic
SEO
• Learn
from
Social
Media and
brings
best
relevant
results.
Some
figures
• 15%
organic
traffic
growth
• increase
x3
processing
emails
• up
to
40%
call
reduc2on
• 3%
conversion
rate
from
user
queries
• 1st
year
ROI
guaranteed
process natural language queries
feedback management related information
Increase SEO traffic with the longtail searches
Success
story
2010:
21%
organic
traffic
growth
and
$124.000
Adwords
savings
Success
story:
call
reduc2on
Benefits
110000
•Complete
suite:
enterprise
search,
Q&A
system,
Virtual
semantic
82500 search
Assistant,
eMail
management,
chat,
social
media,
SEO
deployment
•Easy
deployment:
SaaS,
(local
installa-on
available) 55000
•SLA
99,99%
system
availability 27500 transaction volume
•Languages:
english,
french,
spanish,
german,
portuguese incomming calls
0
2006 2007 2008 2009 2010
Company profile: Contact: Some
URL: www.inbenta.com Jordi Torras (CEO) customers:
Industry: Software jtorras@inbenta.com
Employees: 30 +34 676 461 589
Founded: 2005