A global consumer survey on mobile security by Juniper Networks with KRC Research and Synovate. The survey was conducted online in October 2010, with more than 6,000 self-identified smartphone and tablet users from a pool of 16,000 consumers across 16 countries, including the United States, Canada, Brazil, UK, France, Germany, Italy, Netherlands, Belgium, Russia, China, India, Australia, Hong Kong, Singapore and Japan.

1. GLOBAL MOBILE SECURITY GAP:
A JUNIPER NETWORKS STUDY
A Global Survey of Smartphone and Tablet User Habits,
Conducted October 2010 by KRC Research and Synovate
October 26, 2010

2. GLOBAL MOBILE SECURITY GAP:
QUESTION #1
1. Do you own a mobile “smartphone,” such as an iPhone, Blackberry, or Android
device, or a tablet computer, such as an iPad?
Both a smartphone and a tablet computer Smartphone only Tablet computer only
10% 5%
11%
5% 29% 49% 58%
5% 5% 10%
10% 2% 27%
3% 3% 2% 24%
27% 3% 20% 31% 32% 5%
2% 43%
24% 16% 25% 24% 18% 26% 23% 4% 34% 27%
15% 15% 13% 8% 19%
3% 5% 5% 7% 9% 7% 7% 5%
Global
Germany
Neth/Belg
Italy
India
Canada
Australia
Japan
China
France
Singapore
US
Brazil
UK
Russia
Hong Kong
2 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

3. GLOBAL MOBILE SECURITY GAP:
QUESTION #2
2. Do you use this mobile device for personal or business purposes, or both?
Personal use Business use Both
24% 30% 31%
37% 39% 35% 27%
44% 39% 49%
39%
3% 61% 2% 56% 57%
4% 4% 65%
2% 2% 3% 75% 2%
4% 12%
4%
5% 1%
72% 11% 67% 66% 70%
61% 8% 62%
52% 59% 47% 49% 2%
59%
39% 42%
29% 28% 23%
Global
Germany
Neth/Belg
Italy
India
Canada
Australia
Japan
China
France
Singapore
US
Brazil
UK
Russia
Hong Kong
3 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

4. GLOBAL MOBILE SECURITY GAP:
QUESTION #3
3. How often would you say you use your personal smartphone or tablet
computer to access your employer’s emails, files, and/or network without your
employer’s knowledge or permission?
WW US CN BR FR GR IT UK B/N RU AU JP CH IN HK SP
Every day 58% 34% 57% 73% 68% 63% 69% 60% 61% 63% 48% 57% 43% 70% 47% 53%
At least once 10% 7% 9% 11% 9% 11% 12% 9% 12% 17% 11% 17% 16% 6% 8% 7%
a week
Once every 3% 4% 3% 2% 2% 5% 2% 4% 5% 2% 2% 2% 3% 2% 5% 1%
few weeks
Only when 6% 6% 6% 5% 3% 6% 5% 9% 10% 6% 15% 19% 9% 20% 15%
9%
necessary
Never 14% 36% 21% 3% 10% 14% 7% 15% 6% 5% 25% 6% 16% 9% 15% 18%
Not 5% 12% 2% 3% 5% 5% 3% 8% 5% 2% 6% 4% 3% 3% 6% 6%
applicable
4 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

5. GLOBAL MOBILE SECURITY GAP:
QUESTION #4
4. How much of a priority would you say “level of security” is to you personally
when considering the purchase or use of a mobile smartphone or tablet
computer?
Top priority High priority Medium priority Low priority
3% 6% 4% 4% 2% 4% 3% 5% 7% 1% 5% 2% 2% 1% 3% 1%
8% 14% 10% 12% 15% 11% 15% 12%
15% 20%
18% 15% 21% 17% 21% 27%
30% 34%
42% 44% 39% 40% 44% 39%
40%
39% 40% 36%
42% 43%
45% 42%
58% 56%
41% 38% 40% 42% 42% 46% 40% 44% 42%
35%
46%
36%
29% 28%
Global
Germany
Neth/Belg
Italy
India
Canada
Australia
Japan
China
France
Singapore
US
Brazil
UK
Russia
Hong Kong
5 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

6. GLOBAL MOBILE SECURITY GAP:
QUESTION #5
5. Have you ever taken any of the following actions on any sort of handheld
mobile device, such as a mobile smartphone or tablet computer?
WW US CN BR FR GR IT UK B/N RU AU JP CH IN HK SP
Created, entered, or
modified passwords 43% 45% 45% 54% 49% 53% 40% 34% 68% 45% 60% 71% 53% 59% 59%
51%
for personal
purposes
Accessed your
personal banking 36% 40% 43% 53% 29% 43% 36% 52% 42% 43% 66% 47% 37% 51%
43% 29%
or credit card
statement
Accessed 19% 26% 39% 33% 16% 29% 25% 43% 28% 32% 39% 43% 27% 34%
30% 19%
utility bills
Created , entered, or
modified passwords 13% 15% 34% 23% 22% 34% 19% 21% 51% 17% 25% 59% 37% 27% 23%
28%
for business
purposes
Shared personal
financial
information, such
as credit card 11% 10% 16% 19% 14% 20% 14% 12% 46% 14% 22% 41% 20% 27% 22%
20%
account numbers,
with someone
else over e-mail or
text messaging
6 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

7. GLOBAL MOBILE SECURITY GAP:
QUESTION #5
5. Have you ever taken any of the following actions on any sort of handheld
mobile device, such as a mobile smartphone or tablet computer?
WW US CN BR FR GR IT UK B/N RU AU JP CH IN HK SP
Accessed an
employer’s
proprietary 7% 10% 22% 17% 14% 17% 16% 41% 8% 14% 34% 21% 17% 18%
18% 11%
information, such as
business plans or
contact lists
Accessed personal
or family medical 17% 7% 9% 22% 19% 9% 16% 13% 11% 30% 14% 15% 33% 28% 8% 15%
records
Shared your Social
Security number with
someone else over 16% 7% 6% 13% 17% 9% 12% 11% 6% 33% 7% 17% 38% 19% 27% 18%
e-mail or text
messaging
None of these 24% 39% 35% 20% 21% 34% 20% 32% 36% 12% 33% 20% 6% 14% 16% 18%
7 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

8. GLOBAL MOBILE SECURITY GAP:
QUESTION #6
6. As far as you know, is your smartphone or tablet computer password-
protected?
Only my smartphone is password protected Only my tablet is password protected
Both are password protected Neither are password protected
14%
14% 10% 10% 12% 13% 13% 18% 8%
22%
20% 14% 18% 16% 14% 14%
25% 18% 21%
21% 12% 35% 8%
19% 34% 16% 28% 29%
7% 16% 20% 24% 22%
10% 10% 11%
12% 9% 13% 8% 9% 6% 21% 15% 9%
16% 19% 14%
61%
45% 45% 51% 48% 45% 48%
43% 42% 45% 37% 41%
30% 32% 40% 33%
Neth/Belg
Italy
Germany
India
Singapore
China
Global
US
Brazil
UK
Canada
Japan
France
Australia
Russia
Hong Kong
8 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

9. GLOBAL MOBILE SECURITY GAP:
QUESTION #7
7. Which of the following best describes your personal approach to managing the
security settings on your mobile smartphone or tablet computer
WW US CN BR FR GR IT UK B/N RU AU JP CH IN HK SP
I change the security
settings on my 24% 15% 20% 34% 23% 24% 34% 23% 29% 22% 25% 18% 23% 33% 16% 14%
device(s) frequently
I change the security
settings on my device(s) 35% 36% 27% 31% 25% 36% 34% 32% 30% 41% 27% 46% 45% 39% 39% 44%
when a need arises
I rarely change the
security settings, but my
settings are different 21% 23% 22% 17% 30% 22% 15% 23% 18% 22% 22% 20% 21% 14% 24% 26%
from when I obtained my
device(s)
I use the manufacturer’s
default security settings
and have never changed 10% 10% 12% 8% 10% 9% 7% 7% 11% 11% 13% 12% 6% 6% 11% 10%
those settings since
obtaining my device(s)
I rely on my corporate
IT department to
1% 2% - 1% 1% 1% 2% 1% 3% 1% 1% - 1% 2% 1% 1%
maintain the security
settings on my device
I am not at all familiar
with the security settings 9% 16% 19% 9% 12% 7% 8% 14% 9% 3% 13% 3% 4% 7% 9% 5%
on my mobile device(s)
9 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

10. GLOBAL MOBILE SECURITY GAP:
QUESTION #8
8. How concerned are you about the possibility of losing your smartphone or
tablet computer and NOT being able to recover the data and information stored
on your device(s)?
Top Two Box: Extremely + Very Concerned
84% 79%
75% 68%
58% 57% 56% 54% 59% 61%
43% 47% 46% 48% 52% 41%
Singapore
Italy
Canada
Germany
Neth/Belg
Global
US
Brazil
UK
Japan
India
China
France
Australia
Russia
Hong Kong
10 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

11. GLOBAL MOBILE SECURITY GAP:
QUESTION #9
9. How important would you say it is to you personally to have “parental controls”
on your smartphone or tablet computer to help protect your children?
Top Two Box: Extremely + Very Important
72% 77%
60% 64%
53% 55% 51% 43% 53% 55%
43% 46% 45% 40% 43% 47%
Singapore
Italy
Canada
Germany
Neth/Belg
Global
US
Brazil
UK
Japan
India
China
France
Australia
Russia
Hong Kong
11 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

12. GLOBAL MOBILE SECURITY GAP:
QUESTION #10
10. How concerned would you say you are about the possibility of identity theft
resulting from the use of your smartphone or tablet computer?
Top Two Box: Extremely + Very Concerned
82% 82% 87% 79%
64% 66%
46%
55% 54% 59% 57% 60% 49% 54% 62% 62%
Singapore
Italy
Canada
Germany
Neth/Belg
Global
US
Brazil
UK
Japan
India
China
France
Australia
Russia
Hong Kong
12 Copyright © 2009 Juniper Networks, Inc. www.juniper.net

13. GLOBAL MOBILE SECURITY GAP:
METHODOLOGY
Study conducted via global omnibus surveys by phone and online during October 2010 with more than
6,000 smartphone and tablet users from a pool of 16,000 consumers.
Surveyed respondents in 16 countries, including United States, Canada, Brazil, UK, France, Germany,
Italy, Netherlands, Belgium, Russia, China, India, Australia, Hong Kong, Singapore and Japan.
Study conducted by opinion polling firms KRC Research and Synovate on behalf of Juniper Networks.
Synovate’s Global Omnibus unites the world’s best omnibus providers in 55 countries, 44 of which use
randomized, computer-assisted telephone interviewing in order to ensure a consistent methodology
and efficient sample management. In countries where cultural norms and/or socioeconomic conditions
require a face to face approach, door-to-door interviewing is employed using the random-route
method. In Canada and the U.S. where online penetration is very high, an online omnibus approach is
used with nationally representative samples. The interviews themselves consist of non-competing
client-specific questions and a shared set of standard demographics.
Global Omnibus survey results are tabulated by one standard global demographic banner and one
country-specific demographic banner. The standard banner includes gender, age, marital status, child
in household, and employment status. Other available demographic data will vary by country, but most
include region, education, and a social class indicator such as income, social grade, or socio-
economic status (SES).
Tabulations are provided in weighted format. Weights are derived individually for each country based
upon appropriate demographic variables and information provided by its statistical bureau.
13 Copyright © 2009 Juniper Networks, Inc. www.juniper.net