Per Bauer, TeamQuest Wednesday Breakout Session 2

1. TeamQuest
Global Services
Per Bauer & Keith Digby, TeamQuest
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

2. Purpose
We offer services that will…
 …get us more closely involved with you, learning about
your true needs and specifically addressing them
 …augment our solutions and allow us to say ‘Yes’ to more
things you ask for
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

3. Our service offerings
A I M
T S
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

4. Analysis Services
Performance and Capacity Planning studies,
performed using our tools or other sources of
information.
 Baseline Analysis
 Problem and root-cause Analysis
 Growth Analysis
 Consolidation/Migration Analysis
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

5. Analysis
The ability to analyze performance data is equally as
important as being able to use the tools effectively.
Engaging Global Services, you are able to use the
results of the analysis to develop your own processes
for future data analysis exercises.
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

6. Training Services
Preparing the participants for various
tasks, primarily in combination with using
our products.
 Administrator training
 End user training
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

7. Training
 Standard training
• 2-3 days, oriented around our standard products
• Preferably delivered on-site
 Customized training
• Any way you want it…
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

8. Admin Console training
 A full day, preparing you for upgrading to
the new Admin Console
 3-4 hours “class room” training
 3-4 hours hands on practice
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

9. Implementation Services
Assist in the planning, deployment or customization
of our solutions.
 Deployment Planning
 Implementation Services
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

10. Deployment planning
Plan Train Deploy
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

11. Plan-Train-Deploy
P-T-D is the process of planning the product
deployment, training the appropriate people
and finally deploying the product, making sure
you realize the full value of your investment in
TeamQuest
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

12. Plan-Train-Deploy
PLAN: Global Services work with you to understand the
deployment objectives and develop a plan for meeting the
deployment objectives.
TRAIN: Identify, schedule and deliver required training.
DEPLOY: Outline and complete the deployment tasks.
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

13. Implementation Services
Assist in the planning, deployment or customization
of our solutions.
 Deployment Planning
 Implementation Services
 Customization Services
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

14. Customization services
 Surveyor modules (data sources)
 User agents
 Administration automation (scripts,
integrations with CMDB etc.)
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

15. Strategic Services
Strategic services aimed at developing and improving
Capacity Management processes.
 ITSO training and implementations
 Maturity assessments
 Process audits
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

16. Maturity assessment workshop
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

17. Managed Services
Long term engagements where customers rely on
us to provide Capacity Management services for
them.
 Subscription-based, recurring analysis
 Managing the complete Capacity
Management process for the customer
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

18. “Outsourced Capacity Management”
Customer Profile:
 Relatively low maturity
 Existing data sources
to tap into TeamQuest
Surveyor
 Fairly static, predefined
deliverables
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

19. Service Offerings
A Analysis Services
T Training Services
I Implementation Services
S Strategic Services
M Managed Services
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

20. Partner strategy
 Global Services will be the primary delivery vehicle
for services within our target markets
 We recognize the importance of strategic service
partners outside our target markets – with SME
support from Global Services
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

21. Per Bauer
per.bauer@teamquest.com
Thank you….
+46 708 45 72 12
www.teamquest.com
Questions?
Keith Digby
keith.digby@teamquest.com
+44 7557 653 197
www.teamquest.com
Copyright © 2012 TeamQuest Corporation. All Rights Reserved.