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Brand Management
in a Multinational
Company
                       Feel Confident through
                            Nature Power
1.   Borkowski Kamil
2.   Dudek Edyta
3.   Majewska Magda
4.   Mangała Joanna
5.   Pruchnik Kamil
1.Shampoos& conditioners – constant growth (MAT vol. MJ +5,8%; +12,6%)
       2.Conditioners- great growth potential (CDI 63 PL vs 144 UK)
The   story told in in sh. presentation.
       3.P&G- leader the (val. 21%), weak position in con.(7,3%)


                   Team                                                              Agenda


                                                                                Executive Summary

                                                        Landscape Assessment                  The Product Change

                                                                  The Evolution of The Product’s Message

                                                                                WHO, WHAT, HOW

                                                                                      POD

                                                         DISTRIBUTION                  PRICING           SHELVING

                                                      MERCHANDISING                   VISIBILITY          PACKAGE

                                                             Differences between Standard and Natural Line

                                                               Promotion Plan                    Budget & Profit

                                                                                    Appendix
 2
1.Shampoos& conditioners – constant growth (MAT vol. MJ +5,8%; +12,6%)
     2.Conditioners- great growth potential (CDI 63 PL vs 144 UK)
Executive summary (val. 21%), weak position in con.(7,3%)
     3.P&G- leader in sh.


The purpose of the presentation – the goal, the road and the achievement                                                              Navigator


                                                                                                                                              The Evolution of The Product’s Message




          The Goal         Our goal was to develop a marketing strategy which should result in at least 20%                                             W HO, W HAT, HOW




        (what was the      increase in profitability in 3 years, while the marketing budget for each year is cut by 30%                                        POD




           task?)          (in comparison to the year 2007).
                                                                                                                            DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                             SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                                           Differences between Standard and Natural Line




                                                                                                                                                             Appendix




                           In order to achieve this goal we have developed a new product line.
                           The new product line is more „green” and „natural” which is justified by the desires and
                           characteristics of our prime prospect (WHO). The product is focused on making the
                           customer feel more confident through nature power (WHAT).
           The Road
       (how did we solve   It is to be promoted by a strong marketing campaign which would emphasize the promise
         the case, what    of the product. We used the DPSM (Distribution, Pricing, Merchandising & Shelving)
        were the ideas?)   methodology to develop an in-depth marketing strategy.
                           In order to emphasize the natural aspect of the product we created 4 green marketing
                           actions which are Green Day, Green Box, Green Zone and Green Summer.
                                                                                                                           Discover the
                                                                                                                          whole story …



    The Achievement        According to our simulations, by using the developed strategy we would be able to
      (what was the        generate more than 20% of the increase in profit (with 15% lower budget).
       result of our
         work?)

   3
1.Shampoos& conditioners – constant growth (MAT vol. MJ +5,8%; +12,6%)
Due    to upcoming great growthrecession wePL vs 144 UK)
        2.Conditioners- possible potential (CDI 63 need to launch a new          line that will be more resilient
        3.P&G- leader in sh. (val. 21%), weak position in con.(7,3%)
and boost our profits by concentrating on conditioners.
Landscape Assessment (5 points)                                                                                                   Navigator


                                                       …adfsa
                                         5 Key Points of Landscape Assessment                                                             The Evolution of The Product’s Message




                                                                                                                                                    W HO, W HAT, HOW




                                                                                                                                                           POD




                                                                                                                        DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                         SHELVING                            MERCHANDISING             PACKAGE




      Size & Dynamics             Market structure             Competition review            Winnig strategies                         Differences between Standard and Natural Line




                                                                                                                                                         Appendix




   • Conditioners -        • Increasing significance of        • Pantene’s main          • Building competitiveness
   great growth            chemical stores                     competitor - Elseve       in conditioners
   potential
                           • Low WD of Pantene in HFS          • 3 key players           • Building strong and
   • P&G – weak                                                (P&G, Unilever,           consistent brand equity
   position in             • Color and D&D segments            Loreal)
   conditioners            rising importance                                             • High WD in HFS

   • Possible              • Rising Natural segment -
   recession               considered resilient to
                           recession
                                                                                                                      Find out how
                                                                                                                      much we want
                                                                                                                        to change
                                              Opportunities for Pantene                                                  Pantene



       Strategy efficiency in crisis: Focus on conditioners sales increase, Natural segment,
      Color and D&D category, Premium pricing tier but price promotions, In-store promotion

  4
And the next was to ask ourselves: what is it in the message of Pantene now, that does not
work well? We decided that it was the lack of „nature” …
The Product Change                                                                                       Navigator


       What does Pantene promise now?                         What will Pantene promise?                         The Evolution of The Product’s Message




                                                                                                                           W HO, W HAT, HOW




                                                                                                                                  POD




                                                                                               DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                SHELVING                            MERCHANDISING             PACKAGE




                                                                                                              Differences between Standard and Natural Line




                                                                                                                                Appendix




                                                                                             Find out why
                     Health                                           Professional
                                                                                              we want to
                                                                                               focus on
                Professional                                             Beauty                 Nature

                     Beauty
                                                                       Nature
                 Scientific


  5
… and recreated the value tower of the product, focusing more on natural aspect (but not
throwing away the professionalism of the product) …
The Evolution of The Products’ Message                                                                                    Navigator


                                                     Pantene’s value tower                                                                  W HO, W HAT, HOW




                                                                                                                                                   POD




                                                                                                                DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                 SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                               Differences between Standard and Natural Line




                                     Pantene                                     What is the product?
                                                                                                                                                 Appendix
                     Professional




                                          Beauty




                                                            Nature
                                                                              What can a haircare brand
                                                                               promise to consumers?
                                                                                      (values)



                                                                              What can consumers want
                        Security, Happiness, Energy,                           from a haircare brand?
                   Lightheartedness, Exceptionality, Trust                           (emotions)              Find out which
                                                                                                                  Prime
                                                                                                             Prospect suits
                                                                             Why consumers choose this         the product
                                    Feel Confident                           particular brand in store vs.
                                                                             many others? (the promise)       most (WHO)


                                                                             What does Pantene stand for?
                  Feel Confident through           Nature Power                        (slogan)


  6
… after that we searched for our Prime Prospect and decided that the second group was the
most suitable …
WHO – Prime Prospect                                                                                                                                 Navigator


                                      Most important charasteristics of Prime Prospect 2                                                                               W HO, W HAT, HOW




                                                                                                                                                                              POD




                                                                                                                                           DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                                            SHELVING                            MERCHANDISING             PACKAGE




                   40s-50s                                                                                    living in big cities.                       Differences between Standard and Natural Line




                                                                                                 Not always happy about her life
        what others think of her                                                                                                                                            Appendix




                                          But she views it as extension of her innerself.

              in natural products                                                                Likes to shop for hair products
                              Likes salon quality products, without salon price.                                                      Promising PP due
                                                                                                                                        to increasingly
                                                                                                                                      ageing population

             Her Values                                                            Her life story …

                                             She is 40-50 years old. Her children are grown ups by now, and they have just left
                                             the house. Suddenly, she discovered, that she has a lot of free time.
   Concern about her look.
                                             Furthermore, so far, she was focusing on her children not on herself.                    Find out what
                                                                                                                                       is the Prime
   Likes natural products.                   The world has changed in that time as well – and she wasn’t able to keep up.
                                                                                                                                         Prospect
                                             She does not feel confident.                                                             Holistic Profile
   Wants to be cared for.
                                             One day, she looked in the mirror, and she noticed that she was not as pretty as
                                             she used to be before and that she was not taking proper cafe of her beauty.
   Beauty is an extension of her
   innerself.                                Therefore, she transforms her free time, money and energy into her beauty.
                                             She wants to be gorgeous again, noticed by others.
  7
… we called her the „Confidence Seeker”. She is a women in 40s or 50s with a lot of free time
and with the desire to be beautiful once again …
WHO - Holistic Profile                                                                                                         Navigator


                                                       Confidence Seeker                                                               The Evolution of The Product’s Message




                                                                                                                                                        POD




                                                                                                                     DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                      SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                                    Differences between Standard and Natural Line




                                  Shopping habits                              Social demographics
                                                                                                                                                      Appendix




           • Buying for herself and appreciate promotions (bundles),       • Mid age,
           • Prefers to shop in smaller supermarkets, chemical chains      • Empty Nest.
           and HFS.


                                                                                •
              Habits and practices                                                      Attitudes & values


                                                                                • Values naturality and healthy
      • Has free time and enjoys shopping,                                      environment,
                                                                                                                  Find out what
      • Open to new products.                                                   • Health conscious.                   is the
                                                                                                                    product’s
                                                                                                                  equity triangle
                                                                                    Needs and desires                (WHAT)
              Desired consumer experience

              • Influenced by smell,                                       • Seeks confidence,
              • Natural connotations.                                      • Expert advice seeker.

  8
… she will buy the new Pantene thanks to our experience and natural aspect of the product
followed by a catchy slogan …
WHAT                                                                                                                            Navigator


                                                     …adfsa
                                   Equity Triangle + Reasons to Believe + Benefit                                                       The Evolution of The Product’s Message




                                                                                                                                                         POD




                                                                                                                      DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                       SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                                     Differences between Standard and Natural Line




                                                                                        Reasons to Believe                                             Appendix




       Overall                                                          Equity
       equity                                                         attriubutes
                                        Feel
                                     Confident
                                                                                        Years of experience in
                                   Professional,                                    professional and natural hair
                                                                                                care.
                                      Beauty,
        Brand                                                         Design and
      character                       Nature                          execution

                          High Quality + Affordable Price                                                           Find out how
                                                                                              Benefit
                          Sustainable effect, Revitalizing                                                           we want to
                                    properties
                                                                                                                    communicate
                           Professionalism + Naturality
                                                                                                                      with our
                                                                                       Keeps you healthy and         consumers
                                                                                    naturaly beautiful - enhances      (HOW)
                   Green color, professional characteristics and                      confidence, because the
                  design, handy bigger bottle, bundles, distinctive                 beauty is your inner natural
                                       smell                                                   beauty.




  9
… which will be implemented in our marketing strategy. The main communication idea is
therefore that Pantente will provide you with Confidence through Nature Power …
HOW – the mechanics                                                                                                      Navigator


                            The mechanics of our „HOW to reach the target” strategy
                                                  …adfsa                                                                         The Evolution of The Product’s Message




                                                                                                                                                  POD




                                                                                                               DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                              Differences between Standard and Natural Line




                                                                                                                                                Appendix




   Feel Confident                                                                     Short TV commercials
   through Nature                                                                     in between TV series
   Power
                                                       Communication                  Women Magazines
                                                           idea
                                                                                      In-store
                                                                                      (Pantene Green Days,
   Building Equity                       Objective                                    Green Box, Green
                                                                                      Zone)

                                                                                      Outdoor
                                                                                                             Find out more
      Shopping                                                                                                  detalis
                                                                                      Mailers
      Evening TV watching                                                                                    regarding our
                                                                                      (Chemicals, C&C)
      Weekend magazines            Receptivity            Communication                                      HOW strategy
      reading                        insight                  plan                    WOM
      Beginning of New
      Year and pre-summer
                                                                                      Bundles
      period


 10
… and the best place to sell new Pantene is in Chemicals. Additionally, the best advertising
strategy will be focused on using professional advice.
HOW – the details                                                                                                           Navigator


                            The mechanics of our „HOW to reach the target” strategy
                                                  …adfsa                                                                            The Evolution of The Product’s Message




                                                                                                                                              W HO, W HAT, HOW




                                                                                                                  DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                   SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                                 Differences between Standard and Natural Line




        Packages          Category segment                                 Channels                                                                Appendix




                                                 • HFS + Chemical others - standard packages; TV
   • Bundles: 450 ml     •New Line: Natural      commercials ; C&C magazines and in-store promotions
   shampoo (100ml        with 2 categories:
   bonus) + 200 ml       Color, D&D              • Discounters (Biedronka, Lidl) – In&Out: 290 ml sh. and 232
   conditioner                                   ml con.

   • Separate bottles:                           • Chemicals (chemical chains) – bundles and small
   200 ml + 290 ml                               packages; green box action
   (In&Out) + 450 ml
   shampoos and                Pricing                                                                          Find out why
   200 ml + 232 ml                                                                                               we believe,
   (In&Out)              • Premium Tier                                                                          Pantene will
   conditioners            (standard sizes)                                                                       be able to
                           + High-Mid Tier       •Super & Hyper – bundles and small packages; our experts       compete with
                           (promotion            to advice consumers to buy Pantene (Green initiatives)            Timotei
                           bundles and
                           In&Out)               • Other & Mixed Stores – small packages



 11
The new Pantene will move to direct competition with Timotei (strong in Natural segment).
However, we believe that thanks to more professional like values in the product, Pantene will
win this race and gain the upper hand in the market.
PANTENE’s - POD                                                                                                                           Navigator


                 Why should our Confidence Seeker buy Pantene instead of Timotei which is cheaper?                                                The Evolution of The Product’s Message




                                                                                                                                                            W HO, W HAT, HOW




                                                                                                                                DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                                 SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                                               Differences between Standard and Natural Line




                                                                                             The reasons                                                         Appendix




                   Our main competiror is Elseve
               (Premium Pricing Tier) but presence
                 in Natural segment means direct                         Our professional experience enables us to
                     competition with Timotei                            deliver the best of the natural properties of herbs
                                                                         Sustainable effects and revitalizing properties
                                                                         2 categories addressed specifically at PP’s needs
                                                                         Sophisticated, elegant bottles with better suited
                                                                         sizing, as well as promotion bundles
                                                                         Strong presence in discounters (In&Out)

                            VS.                                          Expert advices
                                                                         Distinctive scent
                                                                                                                               Learn about
                                                                         REASON TO BELIEVE - years of experience in            our DPSM+V
                                                                         professional hair care                                  strategy



   Given the experience, more professional like design and individual approach to PP of Pantene, the target buyer will
       be willing to spend more for the product (since PP is not strongly price sensitive and consumers in Natural
                         segment are willing to spend more for special properties of the product).

 12
Our DPSM+V strategy begins with distribution conception, which is focused on super &
hypermarkets, discounters, chemical chains, HFS and mixed stores …
DISTRIBUTION                                                                                    Navigator
Standard & Natural Line

                                                                                                       The Evolution of The Product’s Message




                                           SUPER &                                                               W HO, W HAT, HOW




                                            HYPER                                                                       POD




                                                                                                                                 PRICING            VISIBILITY




                                                                                         SHELVING                         MERCHANDISING             PACKAGE




                                                                                                    Differences between Standard and Natural Line




       New
   distribution
                                                                                                                      Appendix




    channels
                   DISCOUNTERS
                                                                CHEMICAL
                  (only Natural                                  CHAINS
                      Line)
                                        DISTRIBUTION
                                          CHANNELS


                                                                                        Learn about
                                                                                       tha details of
                                                                                             our
                                                       MIXED                             PRICING
                                  HFS                                                     strategy
                                                       STORES




 13
… for both lines the pricing strategy should be as much coherent as it is possible …

PRICING – Standard Line                                                                                                                              Navigator


                                                            The mechanics of PRICING STRATEGY – Standard    Line                                             The Evolution of The Product’s Message




                                                                                                                                                                       W HO, W HAT, HOW




                                                                                                                                                                              POD




                                                                                                                                           DISTRIBUTION                                                   VISIBILITY




                                                                                                                                            SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                                                          Differences between Standard and Natural Line




   Type                                          Packages                      Pricing                 Channels            Reason                                           Appendix
             (High – Mid Pricing Tier)




                                                                    • bundle & virtual: 10%                          • consumer: 10%
    Promotional




                                             •350 ml shampoo
                                                                    discount vs. std. price (sh.   • Super & Hyper   discount
                                           (77ml bonus) + 200 ml
                                                                    109 per pack vs. 250 ml                          • P&G: skimming on
                                                conditioner
                                                                     [-22%] con. 105vs. 200 ml     • Chemicals       con. (+5%, con./sh.
                                                                    [+5%])                                           = 1,2 per pack)




                                                                    • shampoo @ 80 per pack                                                 Check out
                                           • 250 ml shampoo
                  (Premium Pricing Tier)




                                                                                                                                           the Pricing
                                           • 200 ml conditioner     to main competitor 250 ml                        • std. portfolio
                                                                    • conditioner @ 100 to main                                            Strategy for
                                                                                                   • Super & Hyper   known to
    Standard




                                                                    competitor 200 ml                                                      Natural Line
                                                                                                   • Chemicals       consumers
                                                                                                   • HFS             • pricing coherency
                                                                                                   • Other & Mixed   in lines
                                           • 350 ml (sh.)           • sh.: 7,8% discount vs.                         (350ml/450ml*10%)
                                                                    standard price

  14
… and the pricing strategy should consist of two segments: Promotional which
aim is to introduce Pantene to High-Mid and Standard – Premium Pricing Tier …
PRICING – Natural Line                                                                                                                                  Navigator


                                                             The mechanics of PRICING STRATEGY – Natural     Line                                               The Evolution of The Product’s Message




                                                                                                                                                                          W HO, W HAT, HOW




                                                                                                                                                                                 POD




                                                                                                                                              DISTRIBUTION                                                   VISIBILITY




                                                                                                                                               SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                                                             Differences between Standard and Natural Line




   Type                                          Packages                      Pricing                   Channels             Reason                                           Appendix




                                                                    • bundle & virtual: 10%                            • consumer: 10%
                                           • 450 ml shampoo         discount vs. std. price (sh.     • Super & Hyper   discount
             (High – Mid Pricing Tier)




                                           (100ml bonus) + 200      140 per pack vs. 250 ml [-22%]                     • P&G: skimming on
    Promotional




                                           ml conditioner           con. 110 vs. 200 ml [+10%])      • Chemicals       con. (+10%, con./sh.
                                                                                                                       = 1,2 per pack)

                                                (IN & OUT)                                                             • to be present @
                                                                                                                       discounters
                                           • 290 ml shampoo         • +6% vs. std. price
                                                                                                     • Discounters     • not common vol. –
                                           • 232 ml conditioner     • +16% vs. std. vol. (ml)
                                                                                                                       obstacle for other
                                                                                                                       channels to buy
                                                                                                                                              Find out our
                                                                                                                                                  shelf
                                                                    • shampoo @ 80 per pack
                  (Premium Pricing Tier)




                                           • 250 ml shampoo         to main competitor 250 ml
                                                                                                                                               placement
                                           • 200 ml conditioner     • conditioner @ 100 to main      • Super & Hyper
                                                                                                                                               approach
    Standard




                                                                                                                       • std. portfolio
                                                                    competitor 200 ml                • Chemicals
                                                                                                                       known to
                                                                                                     • HFS
                                                                                                                       consumers
                                                                                                     • Other & Mixed
                                           • 450 ml (sh.)           • sh.: 10% discount vs.
                                                                    standard price

  15
… and our shelving concept encompasses Pantene products on all shelf levels in
Hypermarkets & Chemicals as well as on Eye-level shelf and the second best shelf level in
Discounters and HFS & mixed stores respectively …
SHELVING                                                                                                      Navigator


                                 What should …adfsa
                                             be the shelf placement?                                                  The Evolution of The Product’s Message




                                                                                                                                W HO, W HAT, HOW




                                                                                                                                       POD




                                                                                                    DISTRIBUTION                                PRICING




                                                                                                     SHELVING                            MERCHANDISING             PACKAGE




                                                                                                                   Differences between Standard and Natural Line




                                                                                Shelf space % =
       Pantene products placed        Hypermarkets and                                                                               Appendix




                                                                                desired volume
       vertically on all shelf
                                                                                     share
       levels from top to the            Chemicals
       bottom                                                                        12%


                                                                            Discounters
  One product category on                                                  • Eye-level shelf
  each shelf level                                                         • Each product of each
                                                                           category in non-
  • Dry & Damaged                                                          standard sizes               Discover
  • Color                                                                                              the Green
                                                                                                       part of our
                                                                       HFS & mixed stores                story!
                                                                       • The second best shelf
                                                                       level
          Eye-level category:                                          • Each product of each
          Color                                                        category (standard sizes)

 16
… the Green message of our product will be expressed by four actions: Green Day, Green
Box, Green Zone and Green Summer …
MERCHANDISING                                                                                                                               Navigator


                              The four actions to improve the „green” promise of the product                                                     The Evolution of The Product’s Message




                                                                                                                                                          W HO, W HAT, HOW




                                                                                                                                                                 POD




                                                                                                                                  DISTRIBUTION                            PRICING         VISIBILITY




                                                                                                                                                                    MERCHANDISING         PACKAGE




      Green Day       Expert Advice in Super&Hyper on hair condition and personal health maintenance.
        (GD)
                                                                                                                                                               Appendix




      Green Box       Huge Boxes imitating bottle of Natural Line shampoo in Chemical Chains where women can put empty
                      packages of Pantene products. One small empty bottle is the one stamp; Two stamps for big bottles; 10
        (GB)          stamps: receipt of one new conditioner of Natural line.


   Green Zone         Present in Super&Hyper stores. The action uses shelves (shelf dividers, stoppers, shelf liners, wobblers,
      (GZ)            with product description to educate consumers), floor (stickers imitating grass, trees, flowers).

       Green
                      Outdoor actions in Green Places in major cities (like Pola Mokotowskie and Łazienki in Warsaw as well
      Summer
                      as Planty in Cracov). Again expert advice on hair conditions. Special hair washing zones.
        (GS)

                                                 Green Strategy Year Timeline                                                        Find out
                                                                                                                                    about our
                  1      2        3         4         5         6         7         8         9        10        11        12         overall
      GD                                                                                                                           VISIBILITY
                                                                                                                                   conception
      GB

      GS

      GZ

 17
… and all the described parts: DPSM contribute to the overall Visibility of our new product.

VISIBILITY                                                                                                                     Navigator


                                       How do we make our new products VISIBLE?                                                        The Evolution of The Product’s Message




                                                                                                                                                 W HO, W HAT, HOW




                                                                                                                                                        POD




                                                                                                                     DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                      SHELVING                                                      PACKAGE




                                                            (D)                                                                     Differences between Standard and Natural Line




                                                       Super & Hyper
                                                                                                                                                      Appendix




                                                        Discounters
                                                         Chemicals
                                                            HFS
                                                        Mixed stores

                   (M)                                                                                             Our DPSM+V
         Green zone (expert advice)
                                                                                               (S)                    strategy
                                                                                    All shelf levels in Hyper &
         Products on the end of the
          whole stand (main alley)                 VISIBILITY                               Chemicals
                                                                                                                      ensures
                                                                                                                     successful
       Promotions (bundles + In&Out)                                              Eye-level shelf in Discounters   launch of our
        Hanging posters, lightboxes                                               The second best shelf level in   new product!
                                                                                       HFS & mixed stores
                                                                                                                    Now take a
                                                                                                                    look at our
                                                             (P)                                                    PACKAGE
                                                   Premium Tier (standard                                             concept
                                                          products)
                                                  High-Mid Tier (bundles and
                                                           In&Out)

  18
The package should also be easily distinguished so its new version is required.

PACKAGE draft conception for Natural Line                                                                      Navigator

                                                  Shampoo       Conditioner
       Ecological approach                                                                                             The Evolution of The Product’s Message




   • Bottles made up to 59% plant-
                                                                                                                                 W HO, W HAT, HOW




                                                                                                                                        POD




                                                                                                     DISTRIBUTION                                PRICING            VISIBILITY




   based plastic, excluding cap                                                                       SHELVING                            MERCHANDISING




                                                                                                                    Differences between Standard and Natural Line




                                                                                                                                      Appendix




                    Color matters
                  (product category)                                                    Position differs
                                                                                  • Shampoo – standard
                  •Color
                                                                                  • Conditioner – upside down
                  •Dry & Damaged

                                                                                         Catchy slogan
                   Etiquette                                                         • Promise
              (place for etiquette)                                                  • Value unique to this
                                                                                     particular line
      • Color regarding particular product
      category
      • Graphics (naturality + professionalism)                                                     See the
                                                                                                  difference
                                                                                                   between
                                                                                                 Standard and
                    Green cap                                                                    Natural Line!
      • Green cap in order to rise connotations
      with naturality

 19
Differentiantion of our products: Standard and Natural Line.
We would like to prevent the product cannibalisation.
Differences between Standard and Natural Line                                                Navigator


                                                                                                  The Evolution of The Product’s Message




                                                                                                           W HO, W HAT, HOW




                                                                                                                  POD




                                                                                   DISTRIBUTION                            PRICING         VISIBILITY




                                                                                    SHELVING                         MERCHANDISING         PACKAGE




                                                                                                                Appendix




                            What communication does client
                            of Standard and Natural Line look   Communication
      Communication                       for?                  contains more
      contains more                                             green color, we
      gold color, we                                            want to
                                                                                  Explore our
      want to                                                   emphasize the      Marketing
      emphasize the                                             nature and         Strategy
      luxury                                                    health             Timeline
Promotion plan for two lines of our products (Standard and new Natural) is different. We start
promoting Natural Line one year later, because we have to prepare the Natural Line launch
which lasts 1 year.
Promotion Plan for Standard and Natural Line (How)                                                                                                   Navigator


                                       Suggested Marketing Strategy Time Line for 3 years                                                                    The Evolution of The Product’s Message




                                                                                                                                                                       W HO, W HAT, HOW




                                                                                                                                                                              POD




                                                                                                                                           DISTRIBUTION                                PRICING            VISIBILITY




                                                                                                                                            SHELVING                            MERCHANDISING             PACKAGE




                                                                   Promotion Plan for Pantene Standard                                                    Differences between Standard and Natural Line




                                               I                                    II                            III                                                       Appendix




                                I         II              III   IV     I        II      III     IV       I   II            III      IV
        Virtual packing
             Bundle
   Ads in women magazines
       TV commercials
            Outdoor
            In-store
            Mailers
                                                                    Promotion Plan for Pantene Natural
        Virtual packing
             Bundle
   Ads in women magazines              Natural Line                                                                                      See how the
       TV commercials
                                       preparation                                                                                       strategy will
            Outdoor
            In-store                                                                                                                         work!
            Mailers                                                                                                                      Discover the
                                                                                                                                          profits and
                            100%
                             80%
                                                                                                                                           assumed
                             60%                                                                                                            budget!
     Marketing Budget        40%
      (proportions)          20%
                              0%
                                                   2008                    2009                  2010                   2008-2010

                            Natural                0%                      50%                    40%                     30%
                            Standard           100%                        50%                    60%                     70%
We managed to achieve 20% profit, limiting marketing budget by 15%.

Forecasted Profit - calculations                                                               Navigator


                                          Budget & Profit                                              The Evolution of The Product’s Message




                                                                                                                 W HO, W HAT, HOW




                                                                                                                        POD




                                                                                     DISTRIBUTION                                PRICING            VISIBILITY




                                                                                      SHELVING                            MERCHANDISING             PACKAGE




                                                                           SU                       Differences between Standard and Natural Line




                                                                        2 252 798                                     Appendix




                                    GROSS
                                    SALES
                                                            NOS
                                   48 927 272           35 227 636
       PROFIT
                                                                        Price List

      5 146 000

                                                                       LOGISTICS
                                                                        7 339 091

                                    TOTAL                             PROMOTION
                                    COSTS                              6 360 545
                                                                     MANUFACTURING
                                   43 781 272                           8 317 636
      MAIN ASSUMPTION:
                                                                       MARKETING
       NOS=72%GROSS                                                     9 532 182
           SALES                                                       SALARIES
                                                                       12 231 818
Brand Management
in a Multinational
Company
1.   Borkowski Kamil
2.   Dudek Edyta
3.   Majewska Magda
4.   Mangała Joanna    Feel Confident through
5.   Pruchnik Kamil         Nature Power
Appendix
Appendix 1- Landscape Assesment


       Size & Dynamics                     Market structure                     Competition review              Winnig strategies

  • Shampoos &                • Increasing significance of chemical stores      • Competitive and        • Nivea & Timotei (val. share
  conditioners - constant     (sales vol. share +13,3% on sh., +10,6% on        fragmented (10 strong    con. +100%; +20%) - 250 ml +
  growth (MAT vol. MJ         con.)                                             brands < 10% vol.        100 ml free
  +5,8%; +12,6%)                                                                share)
                              • Low WD of Pantene in HFS                                                 • Building competitiveness in
  • Conditioners - great      (0 SKU’s >40wd)                                   • Value share- 50%       con. (val. per su ix 115 vs. sh.)
  growth potential (CDI 63                                                      (P&G, Unilever, Loreal
  PL vs. 144 UK)              • P&G portfolio underrepresented in fastest       )                        • Building strong and consistent
                              growing price tier (High-Mid +11%)                                         brand equity (TOMA -Timotei
  • P&G - leader in sh.                                                         • Pantene’s main         +3,6%)
  (val. 21%), weak            • Color and D&D segments rising importance        competitor - Elseve
  position in con.(7,3%)      due to High-Mid tier rise                         (val. Share -0,2% sh.;   • High WD in HFS (Timotei 9;
                                                                                +7,2% con. vs.           Dove 6 # of SKU’s > 40wd)
                              • Rising Natural segment (Timotei – strong        Pantene)
                              player), considered resilient to recession

                              • Sizing <200 potential (53,7 NOS/su); upsizing
                              trend

      Focus on conditioners, Natural segment, Premium pricing tier, Color and D&D category, chemical chains (bigger sizes) and
                                                 HFS (smaller sizes) and our brand equity!
      Strategy efficicient in crisis: Focus on conditioners sales increase, Natural segment, Color category, Premium pricing tier but
                                                   Price promotions, In-store promotion
 25
Back-up Slide

Forecasted Profit – Manufacturing, Marketing & Logistics                                                                               Navigator


                                                  Costs for Manufacturing, Marketing, and Logistics                                            The Evolution of The Product’s Message




                                                                                                                                                         W HO, W HAT, HOW




                                                                                                                                                                POD




                                                                                                                             DISTRIBUTION                              PRICING              VISIBILITY




                                                                                                                              SHELVING                            MERCHANDISING             PACKAGE


                                            LIST PRICE




                                                                                           Manufacturing
                                                                                                                                            Differences between Standard and Natural Line

                                                ???


                           GROSS SALES




                             48 927 272




     PROFIT

                                                SU




                                                ???


     5 146 000




                                            LOGISTICS




                                             5 871 273
                                                                                     Assumed total cost 8 317 636
                                            PROMOTION

                          TOTAL COSTS


                                             7 828 364




                                          MANUFACTURING

                           43 781 272

                                             8 317 636




                                            MARKETING




                                             11 000 000




                                            SALARIES




                                             10 764 000




                         Logistics                                                           Marketing
                                                                         Action           % Cost         Action     %Cost

                                                                       Gren Zone               7%        Outdoor       13%
                 We assume it accounts for
                                                                       Green Box              18%        Shelving       9%
                    15% of Gross Sales
                                                                           TV                 32%      Green Day        9%
                                                                         Mailers               3%        Displace       3%
                                                                     Ads Magazines             6%
Back-up Slide

Forecasted Profit – List Price                                                                                                                                      Navigator


                                                                              PRICE LIST CALCULATIONS                                                                       The Evolution of The Product’s Message




                                                                                                                                                                                      W HO, W HAT, HOW




                                                                                                                                                                                             POD




                                                                                                                                                          DISTRIBUTION                              PRICING              VISIBILITY




                                                                                                                                                           SHELVING                            MERCHANDISING             PACKAGE


                                                          LIST PRICE


                                                                                                                                                                         Differences between Standard and Natural Line




                                                                                          Assumption:
                                                              ???


                          GROSS SALES




     PROFIT
                            48 927 272
                                                                                     Average for all Pantene      NOS$/su            15,55
                                                              SU




     5 146 000
                                                              ???


                                                                                  Sales of sh                     489 870            15,05   NOS/su
                                                          LOGISTICS




                                                           5 871 273
                                                                                  Sales of con                     95 433            18,06   NOS/su
                                                          PROMOTION

                         TOTAL COSTS


                                                           7 828 364




                                                        MANUFACTURING
                                                                                  Ratio of con/sh                   1,20
                          43 781 272

                                                           8 317 636




                                                          MARKETING




                                                           11 000 000
                                                                                  NOS                           9 096 750,00
                                                          SALARIES




                                                           10 764 000




                 Year                                                             Assumption: Ratio of NO/SU is the same

                                         Sales of sh                    518 282                     15,05                      NOS
                 2 008
                                         Sales of con                   107 458                     18,06                   9 741 564



                                         Sales of sh                    639 708                     15,05                      NOS
                 2 009                                                                                                                       35 227 648
                                         Sales of con                   163 483                     18,06                   12 581 050


                                         Sales of sh                    656 142                     15,05                      NOS
                 2 010
                                         Sales of con                   167 726                     18,06                   12 905 034
Back-up Slide

Forecasted Profit – Sold SU                                                                                                                 Navigator


                                                                   SOLD SU CALCULATIONS                                                             The Evolution of The Product’s Message




                                                                                                                                                              W HO, W HAT, HOW




                                                                                                                                                                     POD




                                                                                                                                  DISTRIBUTION                              PRICING              VISIBILITY




                                                                                                                                   SHELVING                            MERCHANDISING             PACKAGE


                                                     LIST PRICE




                                                         ???
                                                                                                              virtual/bundle                     Differences between Standard and Natural Line




                                                                                                          20 609           10%
                  GROSS SALES




                    48 927 272
                                                                                                                 250 ml
                                                                                                         119 533           58%
     PROFIT

                                                         SU




                                                                                          Shampoo                450 ml
                                                         ???


     5 146 000




                                                     LOGISTICS
                                                                    Natural Line           206 091        24 731           12%
                                                      5 871 273
                                                                     (27 79 51)                                    290 ml
                                                     PROMOTION

                 TOTAL COSTS


                                                      7 828 364                                           41 218           20%
                                                   MANUFACTURING

                  43 781 272

                                                      8 317 636




                                                     MARKETING                                                     200 ml
                                                      11 000 000




                                                     SALARIES
                                                                                          Conditioner     40 472            56%
                                                      10 764 000

                                                                                            71 860                 232 ml
                                                                                                          10 779           15%
                                                                                                              virtual/bundle
                                                                                                          20 609           29%


                                 Amount of sh in 3 years
                                      (1 814 130)
    Total SU
   2 252 798                     Amount of con in 3 years                                                          250 ml
                                        (438 668)                                                       1 173 868           73%
                                                                                                                 350 ml
                                                                                          Shampoo         289 447           18%
                                                                                          1 608 039            virtual/bundle
                                                                    Standard Line                          144724            9%
                                                                    (1 974 847)
                                                                                          Conditioner
                                                                                           366 808                200 ml
                                                                                                         222 084          61%
                                                                                                              virtual/bundle
                                                                                                         144 724          39%
Back-up Slide

Forcasted Profit – Promotion Costs Calculations                                                                                       Navigator


                                                              PROMOTION COSTS CALCULATIONS                                                    The Evolution of The Product’s Message




                                                                                                                                                        W HO, W HAT, HOW




                                                                                                                                                               POD




                                                                                                                            DISTRIBUTION                              PRICING              VISIBILITY




                                                                                                                             SHELVING                            MERCHANDISING             PACKAGE


                                              LIST PRICE


                                                                                                                                           Differences between Standard and Natural Line

                                                  ???


                             GROSS SALES




                               48 927 272




     PROFIT

                                                  SU




                                                  ???


     5 146 000




                                              LOGISTICS




                                               5 871 273




                                              PROMOTION

                            TOTAL COSTS


                                               7 828 364




                                            MANUFACTURING

                             43 781 272

                                               8 317 636




                                              MARKETING




                                               11 000 000




                                              SALARIES




                                               10 764 000




                         Action                             Average cost of shampoo with su   Average cost of con with su


                      Virtual/bundle                                     3,31                            -2,16

                         In&Out                                          1,50                            1,80


                 Volume Discount Natural                                 1,50                              -


                 Volume Discount Standard                                1,17                              -

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Group 5 final_reco (1)

  • 1. Brand Management in a Multinational Company Feel Confident through Nature Power 1. Borkowski Kamil 2. Dudek Edyta 3. Majewska Magda 4. Mangała Joanna 5. Pruchnik Kamil
  • 2. 1.Shampoos& conditioners – constant growth (MAT vol. MJ +5,8%; +12,6%) 2.Conditioners- great growth potential (CDI 63 PL vs 144 UK) The story told in in sh. presentation. 3.P&G- leader the (val. 21%), weak position in con.(7,3%) Team Agenda Executive Summary Landscape Assessment The Product Change The Evolution of The Product’s Message WHO, WHAT, HOW POD DISTRIBUTION PRICING SHELVING MERCHANDISING VISIBILITY PACKAGE Differences between Standard and Natural Line Promotion Plan Budget & Profit Appendix 2
  • 3. 1.Shampoos& conditioners – constant growth (MAT vol. MJ +5,8%; +12,6%) 2.Conditioners- great growth potential (CDI 63 PL vs 144 UK) Executive summary (val. 21%), weak position in con.(7,3%) 3.P&G- leader in sh. The purpose of the presentation – the goal, the road and the achievement Navigator The Evolution of The Product’s Message The Goal Our goal was to develop a marketing strategy which should result in at least 20% W HO, W HAT, HOW (what was the increase in profitability in 3 years, while the marketing budget for each year is cut by 30% POD task?) (in comparison to the year 2007). DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Appendix In order to achieve this goal we have developed a new product line. The new product line is more „green” and „natural” which is justified by the desires and characteristics of our prime prospect (WHO). The product is focused on making the customer feel more confident through nature power (WHAT). The Road (how did we solve It is to be promoted by a strong marketing campaign which would emphasize the promise the case, what of the product. We used the DPSM (Distribution, Pricing, Merchandising & Shelving) were the ideas?) methodology to develop an in-depth marketing strategy. In order to emphasize the natural aspect of the product we created 4 green marketing actions which are Green Day, Green Box, Green Zone and Green Summer. Discover the whole story … The Achievement According to our simulations, by using the developed strategy we would be able to (what was the generate more than 20% of the increase in profit (with 15% lower budget). result of our work?) 3
  • 4. 1.Shampoos& conditioners – constant growth (MAT vol. MJ +5,8%; +12,6%) Due to upcoming great growthrecession wePL vs 144 UK) 2.Conditioners- possible potential (CDI 63 need to launch a new line that will be more resilient 3.P&G- leader in sh. (val. 21%), weak position in con.(7,3%) and boost our profits by concentrating on conditioners. Landscape Assessment (5 points) Navigator …adfsa 5 Key Points of Landscape Assessment The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Size & Dynamics Market structure Competition review Winnig strategies Differences between Standard and Natural Line Appendix • Conditioners - • Increasing significance of • Pantene’s main • Building competitiveness great growth chemical stores competitor - Elseve in conditioners potential • Low WD of Pantene in HFS • 3 key players • Building strong and • P&G – weak (P&G, Unilever, consistent brand equity position in • Color and D&D segments Loreal) conditioners rising importance • High WD in HFS • Possible • Rising Natural segment - recession considered resilient to recession Find out how much we want to change Opportunities for Pantene Pantene Strategy efficiency in crisis: Focus on conditioners sales increase, Natural segment, Color and D&D category, Premium pricing tier but price promotions, In-store promotion 4
  • 5. And the next was to ask ourselves: what is it in the message of Pantene now, that does not work well? We decided that it was the lack of „nature” … The Product Change Navigator What does Pantene promise now? What will Pantene promise? The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Appendix Find out why Health Professional we want to focus on Professional Beauty Nature Beauty Nature Scientific 5
  • 6. … and recreated the value tower of the product, focusing more on natural aspect (but not throwing away the professionalism of the product) … The Evolution of The Products’ Message Navigator Pantene’s value tower W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Pantene What is the product? Appendix Professional Beauty Nature What can a haircare brand promise to consumers? (values) What can consumers want Security, Happiness, Energy, from a haircare brand? Lightheartedness, Exceptionality, Trust (emotions) Find out which Prime Prospect suits Why consumers choose this the product Feel Confident particular brand in store vs. many others? (the promise) most (WHO) What does Pantene stand for? Feel Confident through Nature Power (slogan) 6
  • 7. … after that we searched for our Prime Prospect and decided that the second group was the most suitable … WHO – Prime Prospect Navigator Most important charasteristics of Prime Prospect 2 W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE 40s-50s living in big cities. Differences between Standard and Natural Line Not always happy about her life what others think of her Appendix But she views it as extension of her innerself. in natural products Likes to shop for hair products Likes salon quality products, without salon price. Promising PP due to increasingly ageing population Her Values Her life story … She is 40-50 years old. Her children are grown ups by now, and they have just left the house. Suddenly, she discovered, that she has a lot of free time. Concern about her look. Furthermore, so far, she was focusing on her children not on herself. Find out what is the Prime Likes natural products. The world has changed in that time as well – and she wasn’t able to keep up. Prospect She does not feel confident. Holistic Profile Wants to be cared for. One day, she looked in the mirror, and she noticed that she was not as pretty as she used to be before and that she was not taking proper cafe of her beauty. Beauty is an extension of her innerself. Therefore, she transforms her free time, money and energy into her beauty. She wants to be gorgeous again, noticed by others. 7
  • 8. … we called her the „Confidence Seeker”. She is a women in 40s or 50s with a lot of free time and with the desire to be beautiful once again … WHO - Holistic Profile Navigator Confidence Seeker The Evolution of The Product’s Message POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Shopping habits Social demographics Appendix • Buying for herself and appreciate promotions (bundles), • Mid age, • Prefers to shop in smaller supermarkets, chemical chains • Empty Nest. and HFS. • Habits and practices Attitudes & values • Values naturality and healthy • Has free time and enjoys shopping, environment, Find out what • Open to new products. • Health conscious. is the product’s equity triangle Needs and desires (WHAT) Desired consumer experience • Influenced by smell, • Seeks confidence, • Natural connotations. • Expert advice seeker. 8
  • 9. … she will buy the new Pantene thanks to our experience and natural aspect of the product followed by a catchy slogan … WHAT Navigator …adfsa Equity Triangle + Reasons to Believe + Benefit The Evolution of The Product’s Message POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Reasons to Believe Appendix Overall Equity equity attriubutes Feel Confident Years of experience in Professional, professional and natural hair care. Beauty, Brand Design and character Nature execution High Quality + Affordable Price Find out how Benefit Sustainable effect, Revitalizing we want to properties communicate Professionalism + Naturality with our Keeps you healthy and consumers naturaly beautiful - enhances (HOW) Green color, professional characteristics and confidence, because the design, handy bigger bottle, bundles, distinctive beauty is your inner natural smell beauty. 9
  • 10. … which will be implemented in our marketing strategy. The main communication idea is therefore that Pantente will provide you with Confidence through Nature Power … HOW – the mechanics Navigator The mechanics of our „HOW to reach the target” strategy …adfsa The Evolution of The Product’s Message POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Appendix Feel Confident Short TV commercials through Nature in between TV series Power Communication Women Magazines idea In-store (Pantene Green Days, Building Equity Objective Green Box, Green Zone) Outdoor Find out more Shopping detalis Mailers Evening TV watching regarding our (Chemicals, C&C) Weekend magazines Receptivity Communication HOW strategy reading insight plan WOM Beginning of New Year and pre-summer Bundles period 10
  • 11. … and the best place to sell new Pantene is in Chemicals. Additionally, the best advertising strategy will be focused on using professional advice. HOW – the details Navigator The mechanics of our „HOW to reach the target” strategy …adfsa The Evolution of The Product’s Message W HO, W HAT, HOW DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Packages Category segment Channels Appendix • HFS + Chemical others - standard packages; TV • Bundles: 450 ml •New Line: Natural commercials ; C&C magazines and in-store promotions shampoo (100ml with 2 categories: bonus) + 200 ml Color, D&D • Discounters (Biedronka, Lidl) – In&Out: 290 ml sh. and 232 conditioner ml con. • Separate bottles: • Chemicals (chemical chains) – bundles and small 200 ml + 290 ml packages; green box action (In&Out) + 450 ml shampoos and Pricing Find out why 200 ml + 232 ml we believe, (In&Out) • Premium Tier Pantene will conditioners (standard sizes) be able to + High-Mid Tier •Super & Hyper – bundles and small packages; our experts compete with (promotion to advice consumers to buy Pantene (Green initiatives) Timotei bundles and In&Out) • Other & Mixed Stores – small packages 11
  • 12. The new Pantene will move to direct competition with Timotei (strong in Natural segment). However, we believe that thanks to more professional like values in the product, Pantene will win this race and gain the upper hand in the market. PANTENE’s - POD Navigator Why should our Confidence Seeker buy Pantene instead of Timotei which is cheaper? The Evolution of The Product’s Message W HO, W HAT, HOW DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line The reasons Appendix Our main competiror is Elseve (Premium Pricing Tier) but presence in Natural segment means direct Our professional experience enables us to competition with Timotei deliver the best of the natural properties of herbs Sustainable effects and revitalizing properties 2 categories addressed specifically at PP’s needs Sophisticated, elegant bottles with better suited sizing, as well as promotion bundles Strong presence in discounters (In&Out) VS. Expert advices Distinctive scent Learn about REASON TO BELIEVE - years of experience in our DPSM+V professional hair care strategy Given the experience, more professional like design and individual approach to PP of Pantene, the target buyer will be willing to spend more for the product (since PP is not strongly price sensitive and consumers in Natural segment are willing to spend more for special properties of the product). 12
  • 13. Our DPSM+V strategy begins with distribution conception, which is focused on super & hypermarkets, discounters, chemical chains, HFS and mixed stores … DISTRIBUTION Navigator Standard & Natural Line The Evolution of The Product’s Message SUPER & W HO, W HAT, HOW HYPER POD PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line New distribution Appendix channels DISCOUNTERS CHEMICAL (only Natural CHAINS Line) DISTRIBUTION CHANNELS Learn about tha details of our MIXED PRICING HFS strategy STORES 13
  • 14. … for both lines the pricing strategy should be as much coherent as it is possible … PRICING – Standard Line Navigator The mechanics of PRICING STRATEGY – Standard Line The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Type Packages Pricing Channels Reason Appendix (High – Mid Pricing Tier) • bundle & virtual: 10% • consumer: 10% Promotional •350 ml shampoo discount vs. std. price (sh. • Super & Hyper discount (77ml bonus) + 200 ml 109 per pack vs. 250 ml • P&G: skimming on conditioner [-22%] con. 105vs. 200 ml • Chemicals con. (+5%, con./sh. [+5%]) = 1,2 per pack) • shampoo @ 80 per pack Check out • 250 ml shampoo (Premium Pricing Tier) the Pricing • 200 ml conditioner to main competitor 250 ml • std. portfolio • conditioner @ 100 to main Strategy for • Super & Hyper known to Standard competitor 200 ml Natural Line • Chemicals consumers • HFS • pricing coherency • Other & Mixed in lines • 350 ml (sh.) • sh.: 7,8% discount vs. (350ml/450ml*10%) standard price 14
  • 15. … and the pricing strategy should consist of two segments: Promotional which aim is to introduce Pantene to High-Mid and Standard – Premium Pricing Tier … PRICING – Natural Line Navigator The mechanics of PRICING STRATEGY – Natural Line The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION VISIBILITY SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Type Packages Pricing Channels Reason Appendix • bundle & virtual: 10% • consumer: 10% • 450 ml shampoo discount vs. std. price (sh. • Super & Hyper discount (High – Mid Pricing Tier) (100ml bonus) + 200 140 per pack vs. 250 ml [-22%] • P&G: skimming on Promotional ml conditioner con. 110 vs. 200 ml [+10%]) • Chemicals con. (+10%, con./sh. = 1,2 per pack) (IN & OUT) • to be present @ discounters • 290 ml shampoo • +6% vs. std. price • Discounters • not common vol. – • 232 ml conditioner • +16% vs. std. vol. (ml) obstacle for other channels to buy Find out our shelf • shampoo @ 80 per pack (Premium Pricing Tier) • 250 ml shampoo to main competitor 250 ml placement • 200 ml conditioner • conditioner @ 100 to main • Super & Hyper approach Standard • std. portfolio competitor 200 ml • Chemicals known to • HFS consumers • Other & Mixed • 450 ml (sh.) • sh.: 10% discount vs. standard price 15
  • 16. … and our shelving concept encompasses Pantene products on all shelf levels in Hypermarkets & Chemicals as well as on Eye-level shelf and the second best shelf level in Discounters and HFS & mixed stores respectively … SHELVING Navigator What should …adfsa be the shelf placement? The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING SHELVING MERCHANDISING PACKAGE Differences between Standard and Natural Line Shelf space % = Pantene products placed Hypermarkets and Appendix desired volume vertically on all shelf share levels from top to the Chemicals bottom 12% Discounters One product category on • Eye-level shelf each shelf level • Each product of each category in non- • Dry & Damaged standard sizes Discover • Color the Green part of our HFS & mixed stores story! • The second best shelf level Eye-level category: • Each product of each Color category (standard sizes) 16
  • 17. … the Green message of our product will be expressed by four actions: Green Day, Green Box, Green Zone and Green Summer … MERCHANDISING Navigator The four actions to improve the „green” promise of the product The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY MERCHANDISING PACKAGE Green Day Expert Advice in Super&Hyper on hair condition and personal health maintenance. (GD) Appendix Green Box Huge Boxes imitating bottle of Natural Line shampoo in Chemical Chains where women can put empty packages of Pantene products. One small empty bottle is the one stamp; Two stamps for big bottles; 10 (GB) stamps: receipt of one new conditioner of Natural line. Green Zone Present in Super&Hyper stores. The action uses shelves (shelf dividers, stoppers, shelf liners, wobblers, (GZ) with product description to educate consumers), floor (stickers imitating grass, trees, flowers). Green Outdoor actions in Green Places in major cities (like Pola Mokotowskie and Łazienki in Warsaw as well Summer as Planty in Cracov). Again expert advice on hair conditions. Special hair washing zones. (GS) Green Strategy Year Timeline Find out about our 1 2 3 4 5 6 7 8 9 10 11 12 overall GD VISIBILITY conception GB GS GZ 17
  • 18. … and all the described parts: DPSM contribute to the overall Visibility of our new product. VISIBILITY Navigator How do we make our new products VISIBLE? The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING PACKAGE (D) Differences between Standard and Natural Line Super & Hyper Appendix Discounters Chemicals HFS Mixed stores (M) Our DPSM+V Green zone (expert advice) (S) strategy All shelf levels in Hyper & Products on the end of the whole stand (main alley) VISIBILITY Chemicals ensures successful Promotions (bundles + In&Out) Eye-level shelf in Discounters launch of our Hanging posters, lightboxes The second best shelf level in new product! HFS & mixed stores Now take a look at our (P) PACKAGE Premium Tier (standard concept products) High-Mid Tier (bundles and In&Out) 18
  • 19. The package should also be easily distinguished so its new version is required. PACKAGE draft conception for Natural Line Navigator Shampoo Conditioner Ecological approach The Evolution of The Product’s Message • Bottles made up to 59% plant- W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY based plastic, excluding cap SHELVING MERCHANDISING Differences between Standard and Natural Line Appendix Color matters (product category) Position differs • Shampoo – standard •Color • Conditioner – upside down •Dry & Damaged Catchy slogan Etiquette • Promise (place for etiquette) • Value unique to this particular line • Color regarding particular product category • Graphics (naturality + professionalism) See the difference between Standard and Green cap Natural Line! • Green cap in order to rise connotations with naturality 19
  • 20. Differentiantion of our products: Standard and Natural Line. We would like to prevent the product cannibalisation. Differences between Standard and Natural Line Navigator The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Appendix What communication does client of Standard and Natural Line look Communication Communication for? contains more contains more green color, we gold color, we want to Explore our want to emphasize the Marketing emphasize the nature and Strategy luxury health Timeline
  • 21. Promotion plan for two lines of our products (Standard and new Natural) is different. We start promoting Natural Line one year later, because we have to prepare the Natural Line launch which lasts 1 year. Promotion Plan for Standard and Natural Line (How) Navigator Suggested Marketing Strategy Time Line for 3 years The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE Promotion Plan for Pantene Standard Differences between Standard and Natural Line I II III Appendix I II III IV I II III IV I II III IV Virtual packing Bundle Ads in women magazines TV commercials Outdoor In-store Mailers Promotion Plan for Pantene Natural Virtual packing Bundle Ads in women magazines Natural Line See how the TV commercials preparation strategy will Outdoor In-store work! Mailers Discover the profits and 100% 80% assumed 60% budget! Marketing Budget 40% (proportions) 20% 0% 2008 2009 2010 2008-2010 Natural 0% 50% 40% 30% Standard 100% 50% 60% 70%
  • 22. We managed to achieve 20% profit, limiting marketing budget by 15%. Forecasted Profit - calculations Navigator Budget & Profit The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE SU Differences between Standard and Natural Line 2 252 798 Appendix GROSS SALES NOS 48 927 272 35 227 636 PROFIT Price List 5 146 000 LOGISTICS 7 339 091 TOTAL PROMOTION COSTS 6 360 545 MANUFACTURING 43 781 272 8 317 636 MAIN ASSUMPTION: MARKETING NOS=72%GROSS 9 532 182 SALES SALARIES 12 231 818
  • 23. Brand Management in a Multinational Company 1. Borkowski Kamil 2. Dudek Edyta 3. Majewska Magda 4. Mangała Joanna Feel Confident through 5. Pruchnik Kamil Nature Power
  • 25. Appendix 1- Landscape Assesment Size & Dynamics Market structure Competition review Winnig strategies • Shampoos & • Increasing significance of chemical stores • Competitive and • Nivea & Timotei (val. share conditioners - constant (sales vol. share +13,3% on sh., +10,6% on fragmented (10 strong con. +100%; +20%) - 250 ml + growth (MAT vol. MJ con.) brands < 10% vol. 100 ml free +5,8%; +12,6%) share) • Low WD of Pantene in HFS • Building competitiveness in • Conditioners - great (0 SKU’s >40wd) • Value share- 50% con. (val. per su ix 115 vs. sh.) growth potential (CDI 63 (P&G, Unilever, Loreal PL vs. 144 UK) • P&G portfolio underrepresented in fastest ) • Building strong and consistent growing price tier (High-Mid +11%) brand equity (TOMA -Timotei • P&G - leader in sh. • Pantene’s main +3,6%) (val. 21%), weak • Color and D&D segments rising importance competitor - Elseve position in con.(7,3%) due to High-Mid tier rise (val. Share -0,2% sh.; • High WD in HFS (Timotei 9; +7,2% con. vs. Dove 6 # of SKU’s > 40wd) • Rising Natural segment (Timotei – strong Pantene) player), considered resilient to recession • Sizing <200 potential (53,7 NOS/su); upsizing trend Focus on conditioners, Natural segment, Premium pricing tier, Color and D&D category, chemical chains (bigger sizes) and HFS (smaller sizes) and our brand equity! Strategy efficicient in crisis: Focus on conditioners sales increase, Natural segment, Color category, Premium pricing tier but Price promotions, In-store promotion 25
  • 26. Back-up Slide Forecasted Profit – Manufacturing, Marketing & Logistics Navigator Costs for Manufacturing, Marketing, and Logistics The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE LIST PRICE Manufacturing Differences between Standard and Natural Line ??? GROSS SALES 48 927 272 PROFIT SU ??? 5 146 000 LOGISTICS 5 871 273 Assumed total cost 8 317 636 PROMOTION TOTAL COSTS 7 828 364 MANUFACTURING 43 781 272 8 317 636 MARKETING 11 000 000 SALARIES 10 764 000 Logistics Marketing Action % Cost Action %Cost Gren Zone 7% Outdoor 13% We assume it accounts for Green Box 18% Shelving 9% 15% of Gross Sales TV 32% Green Day 9% Mailers 3% Displace 3% Ads Magazines 6%
  • 27. Back-up Slide Forecasted Profit – List Price Navigator PRICE LIST CALCULATIONS The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE LIST PRICE Differences between Standard and Natural Line Assumption: ??? GROSS SALES PROFIT 48 927 272 Average for all Pantene NOS$/su 15,55 SU 5 146 000 ??? Sales of sh 489 870 15,05 NOS/su LOGISTICS 5 871 273 Sales of con 95 433 18,06 NOS/su PROMOTION TOTAL COSTS 7 828 364 MANUFACTURING Ratio of con/sh 1,20 43 781 272 8 317 636 MARKETING 11 000 000 NOS 9 096 750,00 SALARIES 10 764 000 Year Assumption: Ratio of NO/SU is the same Sales of sh 518 282 15,05 NOS 2 008 Sales of con 107 458 18,06 9 741 564 Sales of sh 639 708 15,05 NOS 2 009 35 227 648 Sales of con 163 483 18,06 12 581 050 Sales of sh 656 142 15,05 NOS 2 010 Sales of con 167 726 18,06 12 905 034
  • 28. Back-up Slide Forecasted Profit – Sold SU Navigator SOLD SU CALCULATIONS The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE LIST PRICE ??? virtual/bundle Differences between Standard and Natural Line 20 609 10% GROSS SALES 48 927 272 250 ml 119 533 58% PROFIT SU Shampoo 450 ml ??? 5 146 000 LOGISTICS Natural Line 206 091 24 731 12% 5 871 273 (27 79 51) 290 ml PROMOTION TOTAL COSTS 7 828 364 41 218 20% MANUFACTURING 43 781 272 8 317 636 MARKETING 200 ml 11 000 000 SALARIES Conditioner 40 472 56% 10 764 000 71 860 232 ml 10 779 15% virtual/bundle 20 609 29% Amount of sh in 3 years (1 814 130) Total SU 2 252 798 Amount of con in 3 years 250 ml (438 668) 1 173 868 73% 350 ml Shampoo 289 447 18% 1 608 039 virtual/bundle Standard Line 144724 9% (1 974 847) Conditioner 366 808 200 ml 222 084 61% virtual/bundle 144 724 39%
  • 29. Back-up Slide Forcasted Profit – Promotion Costs Calculations Navigator PROMOTION COSTS CALCULATIONS The Evolution of The Product’s Message W HO, W HAT, HOW POD DISTRIBUTION PRICING VISIBILITY SHELVING MERCHANDISING PACKAGE LIST PRICE Differences between Standard and Natural Line ??? GROSS SALES 48 927 272 PROFIT SU ??? 5 146 000 LOGISTICS 5 871 273 PROMOTION TOTAL COSTS 7 828 364 MANUFACTURING 43 781 272 8 317 636 MARKETING 11 000 000 SALARIES 10 764 000 Action Average cost of shampoo with su Average cost of con with su Virtual/bundle 3,31 -2,16 In&Out 1,50 1,80 Volume Discount Natural 1,50 - Volume Discount Standard 1,17 -