2. A successful execution of project requires satisfactory human
relations system.
Technical problems may be solved with additional input of
resources, but peoples problem is not readily resolved in short
term.
To achieve satisfactory human relations in project setting, project
manager has to handle successfully problems relating to:
1. Authority
2. Orientation
3. Motivation
4. Group Functioning
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3. A project manager usually receives very little formal authority
between functional lines of command.
He has to co-ordinate the efforts of various functional groups
consisting of professionals and supervisory personnel.
In order to gain authority he should be able to:
Develop a rapport with the project personnel.
Resolve conflicts among various people working on the project.
Have good professional reputation and stature, good
communication and persuasion skills.
Ability to act as buffer between technical, engineering, financial
and commercial people.
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4. The efficient achievement of project targets with in given time
and budget requires the project manager to strengthen his
managerial orientation.
Usually a project manager is an engineer having technical
knowledge and outlook to problem handling, but for this he
needs to become engineer-manager.
He needs to:
1. Perform tasks of planning, organizing, directing and controlling
resources of the firm.
2. Adopt a creative approach to unstructured problem solving.
3. Attach greater importance to efficient utilization of resources and
resolution of human relation problems.
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5. The project manager while working within given socio-technical system
can influence the motivation level of the project personnel.
For this he should remember that
1. Every human being has different needs with differing importance
attached to them.
2. Behavioral research reveals that pressure to work is only functional to
an extent.
3. Motivation level is strong with challenging, achievable goal setting.
4. Expectation of reward rather than fear of punishment has a greater
bearing.
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6. To motivate project personnel, project manager must:
1. Be a perceptive observer of human beings.
2. Have the ability to appreciate the variable needs of human
beings.
3. Be sensitive to the reactions of people and act supportively
rather than threatening them.
4. Have the skill of several styles of management suitable to
different situations.
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7. A project manager should strive to build a mixed group.
A mixed group consists of people drawn from different levels
from various functions, departments and companies.
A mixed group promotes cohesion, is conducive to creating a
project attitude and develops commitment for project.
‘Participative ‘ style of management should be pursued by the
management.
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8. The project manager should:
1. Facilitate the development of mutual trust and acceptance,
open communication, co-operation, and project attitude.
2. Have leadership capabilities, sensitivity to human nature,
perceptiveness, maturity, impartial approach, concern for
welfare of others.
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