A lifecycle methodology enforces some very important processes that deliver critical value to Service Delivery. Some key contributions are: Business driven goals (e.g. profit, performance, credible schedules, resource effectiveness….) Roles and responsibility clarification (e.g. delegation, decision making, optimization….) Organizational effectiveness (e.g. resource structure for task, enable cross functional efforts….) Planning enforcement at the beginning before major resources committed Continuous learning enabled that builds core competency in credible delivery plans.

1. Product Management and Service Delivery Process A FlackVentures Process Example January 2002 Prometric Technology and Service Delivery

3. Corporate Process Development Marketing Sales Product Management Customer Care Technical Operations HR Finance MIS Facilities Legal Corporate Services Technical Development Information Support Information Support Business Operations Development Development Business Development Channel Management

11. Technology and Service Delivery Lifecycle Flowchart Process assumes “GO” decision from beginning to end Discovery Release and Review Scope Business Case Design/ Develop Quality Assurance Pre- Release DP2 DP1 DP3 DP4 DP5 DP6 End of Life Early Adopter Program Proof of Concept Typically 1-6 months – Depending on Complexity and Risk New Upgrade? New Version? New Product? Monthly Planning and Decision Meeting Monthly Review and Planning Meeting 1 2 3