Points as defined by Casey and Savastinuk, 2007. “ Long Tail” service from Anderson, 2006.
Casey and Savastinuk p. 43 “Frontline staff know you customers better than anyone else”
Keeping statistics- Door counts, circulation statistics etc. Survey Monkey- Used in my own research. Free easy way to conduct surveys LibQual- Standard evaluation tool Web analytics- click density, web trends Ultimate Question- Book by Fred Reicheld Would you recommend us to a friend?
Casey and Savastinuk Chapter 4 p. 37-57
Casey and Savastinuk p.54
Information Commons- University of South Florida, 2007. ILL Reform- Amazon, 2007. Netflix- Niagra University in Casey and Savastinuk, 2007. Self Service Checkout- Zeiher, 2006 RSS feeds- Calishain, 2007
Habib, Michael. 2006
Radical trust- Harris, 2006. Copyright- Minnow and Lipinski, 2006. Techology- Stephens, Michael. 2004. Teaching the Basics- Weatherly, 2005.
Schultz, Wendy 2006. Schmidt, Eric Google CEO defined Web 3.0 at the Seoul Digital Forum