Keith De La Rue - KM Performance

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The document discusses knowledge management strategies for a company's sales force. It recommends: 1) Building a knowledge transfer toolkit with different media channels tailored to different audiences, including an online document library (iStore), weekly newsletter, and audio/web conferences. 2) Choosing knowledge transfer channels based on audience needs, using available technology and getting new technology as needed. 3) Implementing systems for content ownership and regular reviews to maintain currency of knowledge, including automatic expiration of outdated content and reminders for updates.

Business Technology

Improving Knowledge Management performance for advantage Keith De La Rue AcKnowledge Consulting Tuesday, 2 September 2008

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Managing knowledge as an asset A knowledge transfer toolkit

The environment Business Sales Force Business Customers Product & Marketing Teams Hundreds of Products Hundreds – On the road and desk-based Thousands Specialist Sales KM Team

The KM approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The core asset – the iStore ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iStore scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Knowledge as an asset ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Must be “business as usual” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Channels for knowledge transfer Technology for the people

Choosing the channels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The audience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sales KnowHow Bulletin ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Knowledge Bites ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iKnowItAll Quiz ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Other tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ownership and currency maintenance Accountability, behaviour and engagement

The contributors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contributor accountability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Regular reviews ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Extended currency management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sales input and awareness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Administration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Other considerations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

An open policy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be afraid! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thank You! [email_address] 0418 51 7676 Blog: http://acknowledgeconsulting.com/

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