Making collaboration happen: communities, change and lessons learned

Making collaboration happen: Communities, change and lessons learned Keith De La Rue http://www.flickr.com/photos/mckaysavage/

Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/eamoncurry/

Questions ,[object Object],[object Object],http://www.flickr.com/photos/mitosettembremusica/

What is a community? http://www.flickr.com/photos/jamescridland/

Community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.onelook.com/?w=community&ls=a http://www.flickr.com/photos/MrTopf/

Communities of Practice (CoPs) ,[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/ell-r-brown/

Communities in organisations CEO Dept A Dept B Dept C Mgr Mgr Mgr Mgr Mgr Mgr Mgr Mgr Mgr

Not a project team CEO Dept A Dept B Dept C Mgr Mgr Mgr Mgr Mgr Mgr Mgr Mgr Mgr Eng Eng Eng Eng Eng Eng

Communities in organisations ,[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/mikebaird/

Nature of a CoP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/drbeachvacation/

Purpose of a CoP? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/usfbps/

CoP Dynamics Core Active Peripheral

CoP Dynamics 1 9 90 Needs a critical mass

Creating a community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/soldiersmediacenter/

Building a community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.youtube.com/watch?v=u6XAPnuFjJc http://www.flickr.com/photos/vizzzual-dot-com/

Practice – group identity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://anecdote.com.au/ http://www.flickr.com/photos/europedistrict/

Practice – group utility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://delarue.net/blog/2008/09/practice-makes-perfect/

Technology? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/ivyfield/

Supporting member interaction – ‘SCENT’ ,[object Object],[object Object],[object Object],[object Object],[object Object],http://sites.google.com/site/stangarfield/home/ http://www.flickr.com/photos/misteraitch/

Blog as a community site http://www.melbournekmlf.org/

Calendar of events http://www.melbournekmlf.org/?page_id=84

Other tools - Wiki http://knowledgebucket.wik.is/ Building a body of knowledge

Other tools - Microblogging http://www.yammer.com/

Networking, awareness, chat http://www.facebook.com/smcmelb

Measuring outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],http://sites.google.com/site/stangarfield/home/ http://www.flickr.com/photos/mwichary/

Fluor Corporation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.ikmagazine.com/bookshop.asp http://www.fluor.com/

Fluor Corporation ,[object Object],[object Object],[object Object],[object Object],http://www.ikmagazine.com/bookshop.asp

OzCollab - Collaboration Software in Australia

The OzCollab Survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organisational collaboration strategy

Who drives the strategy? ,[object Object],http://www.flickr.com/photos/zoonabar/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Importance of functions – top few

Importance of functions – the rest

Collaboration products considered ,[object Object],[object Object]

Satisfaction with the process completely unsatisfied mostly unsatisfied neutral mostly satisfied completely satisfied Identify 1 5 1 Select 1 2 2 1 Implement 2 2 4 Operate 1 2 6

Help with this process? no vendor other Identify 2 5 5 Select 1 3 5 Implement 4 2 5 Operate 5 2 5

What would you do differently? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/officenow/

Key words ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/elvire-r/

Collaborative exercise ,[object Object],[object Object],[object Object],http://www.flickr.com/photos/mikebaird/

KM Method Cards 25 39 16 http://www.straitsknowledge.com/store

The exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/recoverling/

The Idea Monopoly? http://www.flickr.com/photos/http2007/

Or… Orgsourcing? http://www.flickr.com/photos/jamescridland/

Why does change fail? ,[object Object],[object Object],http://www.flickr.com/photos/misserion/ http://www-03.ibm.com/press/us/en/pressrelease/25492.wss

A brief history of change ,[object Object],http://www.flickr.com/photos/lyng883/

[object Object],http://www.flickr.com/photos/cote/

[object Object],http://www.flickr.com/photos/andrewfeinberg/

[object Object],http://www.flickr.com/photos/ideai/

But aren’t we forgetting something? http://www.flickr.com/photos/pookhy/

Organisations today are complex http://www.flickr.com/photos/odreiuqzide/

Because they depend on people http://www.flickr.com/photos/beglen/

Complexity theory? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/kevindooley/

The Cynefin Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/clspeace/

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/joestump/ http://www.flickr.com/photos/clspeace/ http://www.flickr.com/photos/g_kovacs/ http://www.flickr.com/photos/111 emergency/

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Unordered Disorder

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organisations are complex ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/randysonofrobert/

Emergence ,[object Object],[object Object],[object Object],http://www.flickr.com/photos/moriza/

Simple wisdom doesn’t apply ,[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/emmettanderson/

[object Object],http://www.flickr.com/photos/isayx3/

People create value ,[object Object],[object Object]

[object Object],http://www.flickr.com/photos/gaetanlee/

People need to be creative ,[object Object],[object Object]

How to encourage creativity ,[object Object],[object Object],[object Object],[object Object],[object Object]

Cognitive rewards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The myth of control ,[object Object],[object Object],[object Object],http://traction.tractionsoftware.com/traction/permalink/Blog1163

Everyone can contribute ,[object Object],[object Object]

McKinsey Research ,[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/cell105/

All of us are smarter than any of us ,[object Object],[object Object],[object Object],[object Object],[object Object],http://www.flickr.com/photos/stephanridgway/

Tools for complexity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Build trust through social media

What is the result? ,[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],@kdelarue 0418 51 7676 [email_address] http://acknowledgeconsulting.com/

Making collaboration happen: communities, change and lessons learned

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Making collaboration happen: communities, change and lessons learned