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1. Six Sigma DMAIC Project
Kaiser Permanente – Asset Management
Project Leader/Green Belt: Troy Baldwin
Project Leader Title: Enterprise Planning & Strategy Analyst
Project Start Date: July 25, 2003
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action
Serial Number - Location
Process Capability – Before
Z_ST = 2.3 Sigma
Customer Profile – 130,000 Seat Health Care Provider
Defects 43% Success 57%
Business Problem & Impact
(83) (111)
Asset Location Values do not accurately match an existing SN
within the current Asset Management Databases impacting
contract payment dollars and intensive labor.
Measure & Analyze
Data Collection: Focused on Corona Data Center
Process Capability – After
Root Causes: Database Input procedures have not been Z_ST = 2.6 Sigma
clearly defined, Inconsistent data entry method between the Still Improving
Databases, All Databases have not been accurately maintained
Defects
Improve & Control 26% (31)
Success
Multiple databases have been collapsed into one database,
AssetCenter 74% (90)
Results/Benefits
Process Improvement from Z_ST = 2.3 Sigma to Z_ST = 2.6
Sigma. Physical Inventory Data continuing to be added to
AssetCenter showing constant Z_ST improvement.
Increased Successes and Increased Sigma!