Visual evidence of the breadth of my experience!

1. WORK PRODUCT PORTFOLIO
Candidate for position of
Instructional Developer
Kenneth W. Heitland, PhD.

2. Key Training Accomplishments
• St. Luke’s Hospital
• Company-wide employee survey analytics and reporting
• New Employee Orientation and Management Training instructor
• Patient TV system and CCTV video programming
• KU Medical Center
• Patient and student video scripting and production
• Computer-based training and testing programming
• Faculty Development programs and services
• Sprint
• GSD company-wide Compliance and Ethics training
• New Employee Orientation redesign and production
• First comprehensive Management Curriculum design and production
• Leadership Link course
• Computer-based management and technical training courses design and coding
• Sprint Business Intranet design and coding
• GPS Product Marketing and Sales Training design and delivery
• Quest Diagnostics
• Department policies, standards, processes and practices
• Activate and Encourage session development
• Workforce View wellness cultural assessment design and oversight of development
• Wellness Champions training workshop oversight
• URAC employee training program design and delivery

3. Sprint Corporate Ethics Programs
Meeting in a Box
Computer-based Training

4. Sprint New Employee Orientation Pre-work
Sprint through the
eyes of the
employee
5-part video series
with workbook:
• CEO Welcome
• History and Values
• Technical
Overview
• Quality Review
• Customer Focus
Review questions for
each segment

5. Sprint University of Excellence Management Curriculum

6. Leadership Link
• Chartered by COO
• Three day seminar
• 360º assessment-
based
• Accelerated
Learning approach

7. Sprint Business Intranet
• Situation
• Sales leadership approached me for help with reducing training costs and
increasing sales employee engagement in product training
• Obstacles
• No IP infrastructure on employee computers (IP stack, fonts and browser)
• Limited employee and trainer experience with web-based training
• Habitual multi-tasking during product update meetings
• Actions
• Create sports-themed website with Play Book, Coach’s Corner, Locker Room,
etc. (hard-coded in html)
• Distribute diskettes with auto installation, job-aid and helpdesk access
• Supplement with weekly live audio teleconferences
• Results
• High-tech solution gained immediate acceptance by leadership and teams as
“state-of the art”
• Untold $$ saved in travel and time away from selling
• Sales teams gained first-hand experience with the power of data services

8. Quest Diagnostics Health Education Interventions
Lunch Series
Culture of Wellness Survey
Health Promotion
Leader Training

9. Quest Diagnostics Compliance Training
• Live, webinar, and Captivate overviews
• Self-paced learning packet with links to
SOPs, policies and online quiz

10. Six Sigma Green Belt