3. PREDICTING PERFORMANCE
BY
IDENTIFYING GREATNESS
STUDY THE OUTLIERS.
AVERT THE AVERAGE.
Copyright Kenexa®, 2011 │ 3
4. BENEFITS OF PREDICTING
PERFORMANCE
Predictive
Assessments
by
Improving Improving
Reducing
Efficiency- Quality-of-
Risk
of-Hire Hire
Managers • Streamlined, easy-to-use • Finds the best • Peace of mind
Scientists • Quick yet solid • Matches competencies • Consistent process
Applicants • Understandable, fast • Able to impress • Fair, honest
Shareholders • Reduce expenses • Profitable growth • Reputation
Copyright Kenexa®, 2011 │ 4
5. FUTURE OF PREDICTING
PERFORMANCE
KENEXA INTEGRATIONS
HIGH PERFORMING COMPANIES
ARE MORE LIKELY TO: ARE DESIGNED TO BE:
62% integrate assessment with ATS Simple and quick
33% integrate assessment with Integrated with other technologies
Performance Management systems regardless of provider or platform
29% integrate assessment with Easy for hiring manager to use
Succession systems
Interesting and fun for applicants
12% integrate assessment with
LMS Used with mobile and 2.0 technologies
Aberdeen Group, Assessment in Talent Management,
May 2011
Copyright Kenexa®, 2011 │ 5
8. OUR APPROACH IS AS
UNIQUE AS
IT IS POWERFUL
TALENT
+ SKILLS
x CULTURAL
FIT = PERFORMANCE
Copyright Kenexa®, 2011 │ 8
9. OUR APPROACH IS AS
UNIQUE AS
IT IS POWERFUL
SKILLS
• Listening
• Data Entry
• XXX
• XXX
• XXX
Copyright Kenexa®, 2011 │ 9
10. OUR APPROACH IS AS
UNIQUE AS
IT IS POWERFUL
CULTURAL FIT
• Customer Orientation
• Passionate
• XXX
• XXX
• XXX
Copyright Kenexa®, 2011 │ 10
11. OUR APPROACH IS AS
UNIQUE AS
IT IS POWERFUL
TALENT
• Personality
• XXX
• XXX
• XXX
Copyright Kenexa®, 2011 │ 11
12. OUR APPROACH IS AS
UNIQUE AS
IT IS POWERFUL
COMPETENCIES
• Relationship Building
• Problem Solving
• XXX
• XXX
• XXX
Copyright Kenexa®, 2011 │ 12
13. MEASURING
W H AT
MATTERS
• First Contact Resolution
• Increased Customer Satisfaction
• XXX
• XXX
• XXX
Copyright Kenexa®, 2011 │ 13
14. HOW WE PREDICT
PERFORMANCE
CALIBRATED LEARN
REFINE AND
ASSESSMENT FROM DEPLOY
CONFIGURABLE
PERFECT
SOLUTION YOUR BEST
BASED ON YOUR BEST
INSTITUTIONAL
KNOWLEDGE
LIBRARY
READY-TO-USE
SKILLS/KNOWLEDGE (PROVE IT!) CULTURAL (FIT SERIES)
BEHAVIORAL (SELECTORS, KPI) ABILITIES (INFINITY SERIES)
BASED ON EVERYONE’S BEST
Copyright Kenexa , 2011 │ 14
®
15. HOW WE PREDICT
PERFORMANCE
Based on 20+ years of experience and millions of assessments
conducted.
Indentify key success criterion.
Copyright Kenexa®, 2011 │ 15
16. HOW WE PREDICT
PERFORMANCE
CALIBRATED
ASSESSMENT
SOLUTION
Analyze drivers of high performance and interview key
stakeholders.
Copyright Kenexa®, 2011 │ 16
17. HOW WE PREDICT
PERFORMANCE
LEARN
FROM
YOUR BEST
Survey and conduct focus groups with high performers.
Copyright Kenexa®, 2011 │ 17
18. HOW WE PREDICT
PERFORMANCE
REFINE AND
PERFECT
Conduct validity study, review and update norms.
Copyright Kenexa®, 2011 │ 18
21. HOW WE PREDICT
PERFORMANCE
CALIBRATED LEARN
REFINE AND
ASSESSMENT FROM DEPLOY
CONFIGURABLE
PERFECT
SOLUTION YOUR BEST
BASED ON YOUR BEST
INSTITUTIONAL
KNOWLEDGE
LIBRARY
READY-TO-USE
SKILLS/KNOWLEDGE (PROVE IT!) CULTURAL (FIT SERIES)
BEHAVIORAL (SELECTORS, KPI) ABILITIES (INFINITY SERIES)
BASED ON EVERYONE’S BEST
Copyright Kenexa , 2011 │ 21
®
30. TECHNOLOGY AND
THE
CANDIDATE EXPERIENCE
Copyright Kenexa®, 2011 │ 30
31. TECHNOLOGY AND
THE
CANDIDATE EXPERIENCE
Copyright Kenexa®, 2011 │ 31
32. TECHNOLOGY AND
THE
CANDIDATE EXPERIENCE
Copyright Kenexa®, 2011 │ 32
33. TECHNOLOGY AND
THE
CANDIDATE EXPERIENCE
Copyright Kenexa®, 2011 │ 33
34. TECHNOLOGY AND
THE
CANDIDATE SIMULATIONS
Copyright Kenexa®, 2011 │ 34
35. TECHNOLOGY AND
THE
CANDIDATE EXPERIENCE
Copyright Kenexa®, 2011 │ 35
36. TECHNOLOGY AND
THE
CANDIDATE EXPERIENCE
Copyright Kenexa®, 2011 │ 36
37. TECHNOLOGY AND
THE
CANDIDATE RESULTS
Copyright Kenexa®, 2011 │ 37
38. TECHNOLOGY AND
THE
CANDIDATE RESULTS
Assessment Results
Candidate: John Cross Assessment: Sales Professional
Candidate email: gossimer76@yahoo.com Time to Complete: 00:39:36
Date Completed: 06/7/2009
Administered: Pete Richards
Copyright Kenexa®, 2011 │ 38
41. CURRENT & FUTURE
OF
PREDICTING PERFORMANCE
ARE MORE LIKELY TO: OF ASSESSMENTS:
EVOLVING NATURE
HIGH PERFORMING COMPANIES
50% use assessment data as part of Continued integration of assessments
the strategic business planning
process Increased focus leveraging data to
business results
75% use assessment data for
workforce planning Movement from “test” to “experience”
42% tie ongoing performance back to Quantum leap in assessment delivery
pre-hire assessments
Avatars will live in, navigate digital
85% correlate post-hire assessment universe
results to ongoing performance
Aberdeen Group, Assessment in Talent Rocket-Hire, Market Study 2010
Management, May 2011
Copyright Kenexa®, 2011 │ 41
42. CONFIDENTLY BECOMING
LARGEST PROVIDER
THE
Revenue Growth & Strength
$281M
Founded
Stable Leadership
1987
Employees
Extreme Service
2,500
R&D New Ideas
$40M
32
Offices Global Reach
21
Countries
4,000 Proven Experience
Customers
21M Institutional
Assessments
Knowledge
Copyright Kenexa®, 2011 │ 42
44. EFFICIENCIES OF
PREDICTING PERFORMANCE
Predictive
Assessments
by
Work Stay Produce Perform
Harder Longer More Better
19% 56% 3X 34%
Improvement in Reduction in Higher Revenue Hit Rate
Performance Turnover Production Improvement
Ratings Copyright Kenexa®, 2011 │ 44
45. EFFICIENCIES OF
PREDICTING PERFORMANCE
Predictive PERFORMANCE RATINGS
100
Assessments
by 90
92
80
70 78
73
60
50
40
30
20
Work 10
Harder 0
BELOW AVERAGE AVERAGE ABOVE AVERAGE
21% Employees who scored in above-average received
Improvement in performance ratings 15% higher than the average group
Performance and 21% higher than the below-average group.
Ratings Copyright Kenexa®, 2011 │ 45
46. EFFICIENCIES OF
PREDICTING PERFORMANCE
Predictive RETENTION RATES AFTER 180 DAYS
120
Assessments
by
100
97
80
60 73
62
40
20
Stay 0
Longer BELOW AVERAGE AVERAGE ABOVE AVERAGE
ASSESSMENT SCORES
56% Above-average employees that remained employed for at least
Reduction in 180 days were 32% higher than the average employees, and
Turnover 56% higher than the below-average employees.
Copyright Kenexa®, 2011 │ 46
47. EFFICIENCIES OF
PREDICTING PERFORMANCE
Predictive SALES REPRESENTATIVE AVERAGE
ANNUAL SALES
Assessments 3,000,000
by
2,500,000 2,700,000
2,000,000
1,500,000
1,000,000 1,200,000
900,000
500,000
Produce 0
More A/RECOMMENDED B/CONDITIONAL C/NOT
RECOMMENDED
KENEXA CLASSIFICATION
3X Sales representatives who rated an “A” on the Kenexa
Higher Revenue interview averaged 3X the annual revenue as those
Production rated a “C” and 2X more than those rated a “B.”
Copyright Kenexa®, 2011 │ 47
48. EFFICIENCIES OF
PREDICTING PERFORMANCE
Predictive PREDICTING PERFORMANCE
4.3
Assessments
4.2
4.1 4.18
4
3.9
3.8 3.9
3.7
3.6
3.64
3.5
3.4
Perform 3.3
Better BELOW AVERAGE AVERAGE ABOVE AVERAGE
PERFORMANCE INDICATORS
34% Hiring RNs who scored in the above average range, the “hit
Hit Rate rate” or proportion of hires that perform at an above average
Improvement level will increase from 50% to 67%--a 34% improvement.
Copyright Kenexa®, 2011 │ 48
49. HOW YOU TREAT THEM
IS AS IMPORTANT AS HOW
YOU SELECT THEM
SUCCESSION EXIT
Start
Date
TALENT ACQUISITION
END-TO-END HR SOLUTION
+ IDENTIFY HIGH POTENTIAL CANDIDATES
+ SHRINK TIME TO PRODUCTIVITY
+ MANAGER AND EMPLOYEE TOOL KIT
RETENTION AND ENGAGEMENT
Copyright Kenexa®, 2011 │ 49
52. BENEFITS OF PREDICTING
PERFORMANCE
Predictive
Assessments
by
Improving Improving
Reducing
Efficiency- Quality-of-
Risk
of-Hire Hire
• Unemployment driving • Demands are growing • More litigious environment
applications • Doing more with less • Consistency in process
• Unqualified candidates • Finding the best • Confidence in knowledge
leveraging technology
Copyright Kenexa®, 2011 │ 52
54. TOTAL TALENT Building a successful talent pipeline by
MANAGEMENT
integration of our technology and
leadership capability to recruit, select,
reward, recognise, performance
manage, develop and succession plan.
Creating a performance Aligning the talent to reach
culture your business goals
• Effective workshops • Talent management
• Inclusion training • Identifying emerging leaders
• Work shadows 360 feedback and talent pools
Defining leadership model
• Accelerating leaders
• Leadership audit • Succession planning
• Cultural insight Developing leadership
• Stakeholder interviews behaviours
• Competency and behaviour model
• Masterclasses
• Foundational leadership
• Coaching
Recruiting leadership talent
• Psychometrics for
development & benchmarking
• Role profiling
• Pre-hire leadership assessment
Copyright Kenexa®, 2011 │ 54
Notas del editor
That’s because we know what makes people tick. In fact, each year we assess more than 20 million people across the globe. We offer more than 1,000 ready-to-use assessments that help your company predict potential and performance based on several key areas—experience, skills, abilities, personality, motivation, judgment and culture fit. But we don’t stop there. We can also develop custom-built assessments that identify success for job roles that are critical to your company’s success. Now what could be more tempting than that?
Take care of themselves
Take care of themselves
That’s because we can identify true potential. In fact, each year we assess more than 20 million people across the globe. We offer more than 1,000 ready-to-use assessments that help your company predict potential and performance based on several key areas—experience, skills, abilities, personality, motivation, judgement and culture fit. But we don’t stop there. We can also develop custom-built assessments that identify success for job roles that are critical to your company’s performance. Aren’t you curious to learn who the next legend in your company will be?
That’s because we know what top talent really looks like. In fact, each year we assess more than 20 million people across the globe. We offer more than 1,000 ready-to-use assessments that help your company predict potential and performance based on several key areas—experience, skills, abilities, personality, motivation, judgement and culture fit. But we don’t stop there. We can also develop custom-built assessments that identify success for job roles that are critical to your company’s performance. After all, don’t you want to know who can help you win the race?