Tnooz and Amadeus hosted a webinar in June 2011, looking at developments in travel technology in the past six months, and where the rest of the year might lead. Presenters included representatives from Amadeus, Rockcheetah and Mobile Travel Technologies.
2011 mid-year report on dynamics in travel merchandising and social commerce opportunities
1. 2011 - Half Year Report Where We’ve Been... ...Where We’re Going
2. * Dynamics in travel merchandising Brian Beard - travel technology executive consultant, Amadeus * Social commerce opportunities in travel Robert Cole - founder, RockCheetah * Mobile travel products, platforms and technology Gerry Samuels - executive director, Mobile Travel Technologies Moderator Kevin May – editor/co-founder, Tnooz
3. Dynamics in Travel Merchandising Brian Beard Executive Consultant, Travel Technology
4. 4 Predictions – Early 2011 Dynamics in Travel Merchandising Collaboration of suppliers Common Web Services models Merchandising and business travel Common standards Backlash from consumers
5. 5 Results – Mid 2011 Dynamics in Travel Merchandising Healthy debate and not so healthy debate Standards moving slowly Supply Chain positioning Technology evaluation
6. 6 Looking Ahead – late 2011 and beyond Dynamics in Travel Merchandising Sales channels emerging Multiple standards New technologies emerging Healthy marketing budgets Targeted campaigns
9. Social Commerce – Primordial Swamp June 29, 2011 tnooz-Amadeus Mid-year 2011 Webinar Image: ElephiPelephiflickr Robert Cole | RockCheetah - 9
10. Social Commerce – Yesterday(Predictions from December 2010) Social Telepresence (FaceTime) | Hit on New Phones? Location Check-ins Growing Rapidly | Going Mainstream? Mobile NFC Gathering Steam | Maybe in June iPhone 5? Commerce Groupon | Rapid Expansion + Rampant Cloning June 29, 2011 tnooz-Amadeus Mid-year 2011 Webinar Image: Katherine H flickr Robert Cole | RockCheetah - 10
11. Social Commerce – Today(Observations from June 2011) Social Limited Traction for Social Currencies Klout Score & Empire Ave Share Price? Location Geo-tailored Offers Showing Promise jetBlue – 10th Anniversary Mobile Promo-Driven Flash Mobs Ocean Properties – Bacardi Girls Commerce Currently, Most Group Buying Isn’t Social Station Casinos – welovelocals June 29, 2011 tnooz-Amadeus Mid-year 2011 Webinar Image: kagey_bflickr Robert Cole | RockCheetah - 11
12. Social Commerce – Tomorrow(Prophecies beyond July 2011) Social Social Graph Consolidation Facebook Gets Semantic Location Venue Harmonization FourSquare Venues Project Mobile Near Field Communications Payments, Ads & Loyalty Get Personal Commerce Wallets Google Wallet | Apple iWallet are Game Changers June 29, 2011 tnooz-Amadeus Mid-year 2011 Webinar Image: just.Luc - flickr Robert Cole | RockCheetah - 12
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14. 2011: Where We've Been, Where We're Going Mobile travel products, platforms and technology Gerry Samuels Founder & Executive Director Mobile Travel Technologies Limited (MTT)
30. 19% of all hotel queries are conducted on mobile devices Google, May 2011 A Fact
31. An Opportunity “I can say that 79 percent of our top advertisers have not built mobile-specific websites at this time” Rob Torres, Head of Google Travel, May 2011
32. Orbitz sees 4x more same day bookings on mobile than on PC Barney Hartford, President & CEO, Orbitz, May 2011 In June 2011 more people will use google maps on mobile than on desktop Marissa Meyer, Google, May 2011 6 out of 10 mobile users download travel apps May 2011 TripAdvisor Survey Some (Surprising?) Facts
33. Mobile purchases (US) Source: InMobi Mobile Shopping and mCommerce study, May 2011 Full study conducted in 14 countries among 15,000 consumers
47. Platforms - Where to Next? Need to manage the various mobile channels Both mobile web and apps are relevant Marketing and e-Commerce requires the flexibility to manage mobile in real-time
CommerceStation Casinos Community Votes on Weekly Deals from 3 Choices Limited Number of promotional Offers Available
SocialMarch 2010 – March 2011Total Minutes of US Web UseFacebook +69%Rest of Web -9%Welcome to the beginnings of the semantic webOpenGraph (Likes) use RDFa – adds metadataAlso uses RIF – Rules Interchange FormatBig Part of HTML5Plus, Facebook using HTTPS & OAuth 2.0MobileNFC Not fully implemented in Samsung Nexus SCommerce – Key to Wallet is confirmation of identityEnhancements:Profile includes opt-in, preferences, historyGPS/NFC Helps Avoid Getting Gamed like QR/Text for location based offers (Align Profile | Klout | GPS-Bump)