7. q Today’s
so`ware
based
clients
can
provide
a
single
agent
soluXon
for
security
and
analyXcs
across
set-‐top-‐box,
web
and
mobile
q SoluXons
enable
TV
service
providers
to
capture,
interpret,
analyse,
and
act
upon
viewer
data,
providing
a
single
view
of
the
customer
across
all
plaaorms
and
services
q AcXonable
data
transforms
strategic
decision-‐making
and
informs
everyday
interacXons
with
consumers,
including:
q Reduces
the
costs
of
content
through
data-‐driven
carriage
negoXaXons
and
packaging
q Marke:ng
mul:screen
based
on
cross-‐plaaorm
consumpXon
q Iden:fying
and
fixing
deployment,
enXtlement
and
installaXon
problems
before
the
customer
contacts
the
call
centre
Making
sense
of
network
and
viewer
data
7
Courtesy
Genius
Digital
8.
IdenXfying
problems
in
real-‐Xme
provides
for
a
pro-‐acXve
support
model
that
ensures
saXsfied
customer
before
they
think
to
contact
the
call
centre.
Fixing
home
installa:on
quality
issues
8
Courtesy Genius Digital
9.
IdenXfying
problems
in
real-‐Xme
provides
for
a
pro-‐acXve
support
model
that
ensures
saXsfied
customer
before
they
think
to
contact
the
call
centre.
Addressing
rights
management
issues
9
Courtesy Genius Digital
10. Reducing
the
costs
of
content
10
This channel is included in the basic package, but
has very few viewers who do not also have the
premium package. It is a clear target for shifting to
the premium package.
Courtesy Genius Digital
11. Marke:ng
mul:screen
based
on
content
consump:on
This package over-performs on mobile and catch-up compared their consumption on Live and PVR
Courtesy Genius Digital
12. Making
sense
of
data
12
Act upon data
with dedicated
application
packs
Optional capture
agents provided
where existing
systems cannot
provide necessary
data
Analyse and
interpret data with
the Insight
Platform
Courtesy Genius Digital